• Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and information
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly
• Perform night audit reporting
• Provides any tourism information related to apartment's surroundings
• Perform any other duties as required and directed by the Guest Services Manager or Management

• Memahami Preventive Maintenance Management (Service Advisor)
• Mengetahui ilmu teknis terkait mesin diesel dan mesin bensin
• Problem Solving Perbaikan Kendaraan

● Design and develop data pipelines for regulatory reporting purposes.
● Implement and maintain data models and schemas to support regulatory data requirements.
● Collaborate with internal teams to gather and analyze regulatory reporting needs.
● Ensure data accuracy, integrity, and timeliness for regulatory reporting submissions.
● Optimize and streamline data processes to enhance efficiency and compliance.
● Monitor and troubleshoot data quality issues and resolve them in a timely manner.
● Stay updated with regulatory changes and industry standards affecting data reporting.

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service.

We are seeking a talented Senior Frontend Engineer to join our dynamic team. In this role, you will utilize your expertise in HTML, CSS, and JavaScript to build and maintain world-class guest-facing and internal web applications. Your attention to detail and ability to create intuitive user experiences will be crucial in ensuring that every interaction with our digital platforms is seamless and engaging.

You'll be an integral part of our team, working closely with UX/UI designers, backend engineers, and product managers to translate design mockups into responsive and performant front-end code. Your role involves implementing features that enhance the functionality and user experience of our websites, as well as optimizing our web applications for speed, scalability, and efficiency. Whether it's a guest booking a luxurious stay or a staff member accessing essential tools, your work will touch every corner of our digital presence.

Key Responsibilities:

• Develop and maintain robust, user-friendly web applications.
• Optimize performance and ensure cross-browser compatibility across our web properties.
• Collaborate with UX/UI designers to create visually stunning and accessible interfaces.
• Work closely with backend engineers to integrate APIs and services.

Qualifications:

• 6+ years of experience in frontend development with a solid portfolio of projects.
• Proficiency in HTML, CSS, and JavaScript, with extensive experience in modern frameworks like React (Next.js, Gatsby.js) and Vue.js (Nuxt.js experience is a plus).
• Strong understanding of responsive design principles and mobile-first development.
• Demonstrated commitment to best practices in version control, thorough documentation, and rigorous testing.

• Work fully integrated into our founding team, solving real-world problems through code that will directly impact our users.
• Work on interesting projects in one or multiple areas, including back-end, front-end web, scripting, AI, or infrastructure.
• Learn with guidance, support, and mentorship from our founders & senior engineers.
• This is a full-time role. Not part-time/internship.

• Melakukan Pemeliharaan Gedung Bagian Dalam
• Melakukan Pemeliharaan Gedung Bagian Luar
• Melakukan Pemeliharaan Toilet
• Melakukan Pemeliharaan dan Perawatan Taman

• Menyambut dan melayani tamu dengan ramah dan profesional.
• Mengambil pesanan makanan dan minuman dari tamu dengan akurat dan efisien.
• Menyajikan makanan dan minuman kepada tamu sesuai dengan standar perusahaan.
• Memastikan kepuasan tamu dengan memenuhi kebutuhan dan permintaan mereka secara tepat waktu.
• Memberikan rekomendasi menu dan menjelaskan spesialisasi hari ini kepada tamu.
• Menanggapi keluhan atau masalah tamu dengan cepat dan efektif, memastikan pengalaman tamu yang positif.

Who are we looking for?

• We are looking for a person who is responsible for all Monitoring, Repair and Preventive Maintenance of operations equipment in the property. Helping Team to carry out the repair or preventive maintenance of all equipment in the property, act as a team leader among the technician, give instruction or guidance to execute the job.
• Responsibilities include:
• Take immediate action for all out of order / not functions equipment which effect to the operations or affect the member comfort even if it is needed longer hours to fix until done.
• In charge of maintaining all equipment in the property, take daily, weekly and monthly check of all equipment.
• Monitor all works carried out by outside contractors such as maintenance contracts or new works / upgrading.
• Give training for sharing knowledge to technicians in order to carry out the job effectively and efficiently.
• To operate and maintain all mechanic and electric system which consist of welding, fire alarm system (if any), refrigerator, plumbing, air conditioning, other machines, kitchen equipment, structural, electronic, sound equipment, etc and other maintenance work necessary to maintain the property in an optimum and efficient condition. Also, ensure the safety and comfort of the members and employees.
• Responsible for repair and maintain of all mechanical and electrical equipment and minor installations.
• Completes jobs as per job cards for the Preventive Maintenance Program.
• Assist in all general works of the department as required.
• Job Requirements:
• Understand english (speaking & writing) are preferred
• Graduates Diploma in technical or minimum from technical senior high school with minimum of one year of experience in similar position.
• Maximum 38 years old
• Good personality, mature and a team player as well as work under pressure important to be the technician to engineering.
• Must be able to be part of a team work, analyze problems, and take decision to fix the problems, in order to smooth the property operations.
• Self motivated, good analytical skill, be able to conduct prompt decision making and take a quick solution.
• Applicants for this position should be Indonesian nationality and able to relocate/live in Bali.

Tanggung Jawab Utama:

• Menangani pertanyaan dan kebutuhan pelanggan melalui telepon, email, atau langsung.
• Mengidentifikasi peluang penjualan baru dan mengembangkan hubungan dengan pelanggan potensial.
• Memproses pesanan, mengelola inventaris, dan memastikan pengiriman tepat waktu.
• Memberikan informasi produk atau layanan yang jelas dan akurat kepada pelanggan.
• Memastikan kepuasan pelanggan dengan menanggapi keluhan atau masalah secara efektif.
• Mengikuti prosedur internal untuk pelaporan dan dokumentasi aktivitas penjualan dan layanan pelanggan.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• Lead the design and development of scalable and efficient backend systems using Node.js and Java.
• Implement and maintain Elasticsearch-based solutions for efficient data indexing, searching, and retrieval.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Serve as a subject matter expert in Elasticsearch, optimizing queries, and ensuring optimal performance.
• Design, implement, and manage databases, ensuring data integrity and security.
• Work with both SQL and NoSQL databases to store and retrieve data efficiently.
• Conduct thorough code reviews to ensure code quality, performance, and adherence to coding standards.
• Mentor and guide junior engineers, fostering a collaborative and knowledge-sharing environment.
• Identify and address performance bottlenecks in the backend systems, ensuring optimal response times.
• Collaborate with product managers, frontend developers, and other stakeholders to understand and address business requirements.
• Communicate effectively with team members and provide status updates on project progress.

Essential Job Functions:

• Mapping the potential resources in the context of greenfield development.

• Assessing the technical feasibility of the wind and solar project.

• Identifying and assessing the terrain characteristics, constraint, environmental and consequently land availability aspect during development and the process of acquisition.

• Designing and maintaining the quality of wind monitoring campaign, including procurement of the required sensors.

• Assessing and analysing measurement data from both met mast and remote sensing devices (e.g., SODAR/LIDAR).

• Conducting linear/WAsP modelling (wind) and PVSyst modelling (solar) as well as the integration and justification of technical losses and uncertainty.

• Conducting technical iteration along project phases.

• Producing proper relevant maps, reports, and presentations.

• Managing and reviewing the external technical studies conducted by third party.

• Verification of the site condition in liaison with the OEM/manufacturers.

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We are most probably one of the earliest adopters of LLM in hospitality in a production environment. Our ambition is to deploy and embed generative AI technologies into all aspects of our business - both towards guests as well as our team. We see strong potential in generative AI’s reasoning capabilities, and believe that the technology will help support our teams as we strive to provide the highest level of hospitality for our guests.

As a conversational AI engineer, you will be responsible for the following:

• Design, develop, and deploy conversational AI applications, such as chatbots and voice assistants, to assist guests and internal teams with inquiries, reservations, and personalized recommendations.
• Integrate conversational AI applications with our existing systems, such as reservation softwares, customer relationship management (CRM) tools, and property management systems (e.g., Opera).
• Collaborate with cross-functional teams, including guest experience, F&B, marketing, and operations, to identify opportunities for AI-driven solutions and implement them effectively.
• Research and stay up-to-date with the latest advancements in conversational AI, natural language processing (NLP), and machine learning to ensure our solutions remain innovative and competitive.
• Monitor and analyze the performance of conversational AI applications, making data-driven decisions to optimize their effectiveness and user experience.
• Ensure the security and privacy of guest data in compliance with relevant regulations and industry best practices.
• Provide technical support and training to team members on the use and maintenance of conversational AI applications.

• Proficiency in English with exceptional communication skills for effective prompt engineering.
• Extensive experience including deployment with OpenAI APIs, including the new Assistant API, as well as familiarity with open source models like LLama and Gemma.
• Strong passion for generative AI and language models, with a keen interest in continuous learning and application of new AI technologies.
• Experience with conversational AI frameworks such as LangChain or LlamaIndex is highly desirable.

To serve the needs of the business, our guests and our colleagues by successfully delivering the in-room dining service of the hotel. Your key duties and responsibilities are to ensure that the in-room dining service is delivered in line with the brand service standards and to ensure maximum guest satisfaction at all time, creating memorable guest expereinces while serving fod and beverage items to our guests.

The Guest Service Supervisor is a key ambassador for the hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. Minor Hotels Guest Service Supervisors all have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency, and friendliness.

You will support the Director of Engineering in managing the Engineering department, ensuring the efficient running of the all hotel facilities, including all fire and life safety equipment and systems. It will be your responsibility to plan and manage all preventative maintenance work, new projects, extensions, and renovations. You will be involved in preparing the Engineering budget for the property, and will provide the Engineering knowledge for the hotel strategic and operational plans. You will monitor energy usage in the hotel, and implement initiatives to conserve energy wherever possible.

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Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

You will be responsible for driving sales of elevator modernization services. This role involves assessing client needs, preparing proposals, and collaborating with technical teams. Strong communication and negotiation skills are essential for building client relationships and achieving sales targets. This position reports to the Section Manager MOD&BEX for Indonesia.

Responsibilities

• Develop and maintain good working relationship with all customers and develop good working relationship with new customers.
• Site survey / visit to understand better for new design concept and technical solution proposal.
• Developing technical solutions, prepare complex technical sales quotations and drawings for the end user in coordination.
• Check final order and sales contract with initial quotation and clarify / solve any discrepancies.
• Handle customer request / questions about signed terms & conditions and check changes against the agreed bidding document, performance guarantee / Bank guarantee.
• Liaison with end user and consultants on technical solutions and technical specification.
• Managing project delivery right from received PO till delivery to site.
• Achieving sales target and implement sales excellence mindset.

Requirements

• 3 years of industry experience including a minimum of 2 years of sales.
• Strong technical knowledge of Building or Construction or Engineering industry.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidates must possess proficient presentation skills, as well as oral and written communication skills to effectively interact with a wide variety of people with diverse background of all levels and disciplines.
• Highly self-motivated individuals with go-getter attitude who have the ability to manage many simultaneous projects and responsibilities.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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