Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

Some of your duties will include:

·        Respond to emergencies that could cause injury to personnel or loss of production.

·        Monitor and reviews cost, establishes and maintain budgets and recommends the replacement or updating of equipment

·        Develop and evaluate plans and criteria for a variety of projects and activities and devise new approaches to problems encountered.

·        Plan and conduct surveys, tests or investigations, interpret results, and prepare recommendations, summaries, schedules, and cost estimates. Meet with representatives of other departments to coordinate planning and scheduling activities.

·        Oversee new installations, including modifications and new installation, start – up /commissioning.

·        Reviews maintenance schedules and coordinates with other departments to ensure optimal equipment and plant availabilities to meet business also that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Responsible for supervising all Electrical Instrument & Process control maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections, prepare STP’s (standard task procedures) and ensure that JHA`s (job hazard analysis) are performed prior to commencement of all tasks.

·        Directly supervises the Senior Supervisor, Supervisor, instrumentation, engineer process control and foreman shift on call, also coordinate activities between his/her foreman with the planning department to ensure that scheduled maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Support Maintenance Senior Supervisor / Supervisor electrical Upstream and Downstream a team according to plant priorities during occasions of breakdown and emergency repairs.

·        Assist in design of PLC/DCS logic and graphical screen interfaces. Help develop standardized programming and calibration procedures.

·        Develop and maintain a systematic recording system for tracking all PLC/DCS changes.

·        Oversee new equipment installations which interface with a PLC or DCS control system.

·        Ensure the transfer of technology from expatriate to National employees and the promotion and support of National employee training and skill development.

·        Apply Change Management consistently in the workplace

·        Develop monthly plan & weekly schedule in line with forecast

·        Follow up & Implement action items and contingency plans.

·        Ensure that All Crew Members Understand and Follow Standard Task Procedure

·        Ensure that work is completed in a timely fashion to satisfactory Standard

·        Provide Mentoring and Coaching to Subordinates

·        Ensure system in place for periodic review of W/O's, equipment history and costs to identify opportunities for improvement

·        Ensure to comply with out audits and inspections in compliance with Environmental tracker

Ensure and maintain all material storage areas to comply with company policies

Some of your duties will include:

·        Responsible to utilize strong engineering tools, applicable standards and scientifically references in managing mainly but not limited environmental aspect (water, emission, energy, waste); Developing and implementing strategies to ensure the mining operations and future projects comply with all applicable environmental regulations and industry best practices, optimizing environmental performance with sustainable operation; included but not limited to engage with stakeholders, manage data, review technical documents, assist in env audit and inspection, and provide robust report.

·        To develop, support, and/or review technical standard and technical studies for new project or improvement.

·        To manage, conduct and/or support in environmental engineering projects such as energy conservation, water conservation, emission reduction, waste mitigation, reuse and reutilization

·        To be accountable for water, waste, energy, and emission inventory across project site wide

·        To conduct Life Cycle Analysis (LCA) and GHG calculation using recognized scientifically and statistical tools.

·        To conduct, coordinate, and/or support water audit and energy audit,

·        To support ESG team in preparing sustainability reports and audit (SASB, OJK, IFC, ICMM, Copper Mark)

·        To engage with internal and external stakeholders during aspect impact session, construction plan review, contractor performance review, incident investigation, audit, inspection, and government inspection.

·        Advises line management regarding regulation, data trend and evaluation. 

·        Provide required resources to manage water accounting, waste inventory, energy inventory, emission inventory.

·        Develop and ensure technical standard and procedure related with water, emission, energy, and waste comply with company and International standards (ICMM, IFC, Copper Mark etc).

·        Responsible to the material preparation in 4 aspect review for management, government, and corporate officials during weekly report, management review etc.

·        Review contractor performance and proposed plan.

·        Assist student PKL.

Dibutuhkan Customer Support (CS) untuk stand-by hanya setiap Sabtu dan Minggu (kerja lepas).

Tanggung jawab:

• Membantu dalam penyelesaian keluhan dan masalah pelanggan secara tepat waktu dan efektif.
• Memantau dan mengevaluasi interaksi layanan pelanggan untuk memastikan kualitas dan konsistensi.
• Bekerjasama dengan departemen lain, seperti pemasaran dan pengembangan produk, untuk menangani keprihatinan pelanggan dan meningkatkan pengalaman pelanggan secara keseluruhan.
• Menganalisis umpan balik pelanggan untuk mengidentifikasi tren, area untuk perbaikan, dan peluang untuk inovasi.

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Designing and calculations, maintaining, implementing, or improving downstream maintenance equipment products, facilities, components, or systems for industrial, commercial, or domestic purposes.

·        Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment.

·        Conferring with other functions, engineers, and others to discuss existing or potential engineering products or projects.

·        Ensuring that installation and operations conform to standards and technical requirements by preparing mechanical systems specifications and technical drawings.

·        Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations.

·        Ensuring compliance with specifications, codes, or technical requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.

·        Investigate component failures, communicating results to Operations and Associates to aid in increased levels of safe production

·        Oversee mechanical projects, new installations, including design, modifications and new installation start-ups, and shutdown.

·        Assist in developing and maintaining a preventative and predictive maintenance program

·        Writing reports and compiling data regarding existing and potential mechanical engineering projects and studies.

·        Preparing specifications for purchases of mechanical equipment and materials.

·        Estimating material, labor, or construction costs for budget preparation.

·        Directly supervise the maintenance work to ensure that plant and equipment running well to meet the milling production.

·        Set goals and coordinate the activities of with others Supervisor and Planner to ensure that schedule maintenance and emergency repairs are accomplished with minimal disruption to production schedule.

·        Ensure that adequate resources are available for meeting scheduled maintenance and repair needs.

·        Review all maintenance schedules and coordinates with other departments to assure optimal equipment and plant availability to meet business needs.

·        Responsible for supervising all grinding mechanical maintenance activities and ensuring that safe work practices are followed. Conduct periodic safety inspections.

·        Ensure compliance with mining, safety, and environmental laws and regulations

Some of your duties will include:

·        Responsible to support Process Operations & Maintenance in ensuring the optimal performance of mineral processing plants. This role focuses on the development, implementation, and maintenance of industrial systems and applications to enhance reliability, efficiency, and productivity across the plant.

·        Support Maintenance Senior Supervisor / Supervisor electrical Upstream and Downstream a team according to plant priorities during occasions of breakdown and emergency repairs.

·        Assist in design of PLC/DCS logic and graphical screen interfaces. Help develop standardized programming and calibration procedures.

·        Develop and maintain a systematic recording system for tracking all PLC/DCS changes.

·        Oversee new equipment installations which interface with a PLC or DCS control system.

·        Ensure the transfer of technology from expatriate to National employees and the promotion and support of National employee training and skill development.

·        Apply Change Management consistently in the workplace

·        Develop monthly plan & weekly schedule in line with forecast

·        Follow up & Implement action items and contingency plans.

·        Ensure that All Crew Members Understand and Follow Standard Task Procedure

·        Ensure that work is completed in a timely fashion to satisfactory Standard

·        Provide Mentoring and Coaching to Subordinates

·        Ensure system in place for periodic review of W/O's, equipment history and costs to identify opportunities for improvement

·        Ensure to comply with out audits and inspections in compliance with Environmental tracker

·        Ensure and maintain all material storage areas to comply with company policies.

Some of your duties will include:

·        Provides Reliability and Maintenance Engineering expertise within the Process Planning & Strategy Department to ensure the continuous improvement of Process Department equipment reliability and infrastructure integrity; Responsible for developing and implementing reliability strategies to optimize the performance and efficiency of the mineral processing plant. The role supports Operations & Maintenance by focusing on predictive and preventative maintenance, failure analysis, and continuous improvement initiatives

·        Reliability Engineering & Analysis

o  Develop and implement reliability and maintenance strategies to improve plant performance.

o  Conduct Root Cause Analysis (RCA) on equipment failures and propose corrective actions.

o  Analyze historical equipment data to identify failure patterns and recommend interventions.

·        Maintenance Planning & Optimization

o  Collaborate with Operations & Maintenance teams to define maintenance schedules for critical assets.

o  Evaluate the effectiveness of preventative maintenance programs and adjust as needed.

o  Provide input on equipment design and modification to enhance reliability and maintainability.

o  Provides engineering drawings/specifications; obtains construction bids; and performs construction management as required;

·     Process Strategy & Support

o  Contribute to strategic initiatives aimed at improving throughput, recovery, and operational efficiency.

o  Support cross-functional teams in developing plans for capacity expansion or operational adjustments.

o  Implement asset management strategies aligned with ISO 55000 standards.

o  Make important equipment and infrastructure reliability recommendations required to support improving machine maintenance and reliability improvements to minimize operating cost and minimize production losses. This is a critical position as mistakes may result in direct production loss;

·        Data Analysis & Reporting

o  Monitor Key Performance Indicators (KPIs) such as Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR).

o  Prepare and present reports on plant reliability performance to stakeholders.

o  Utilize advanced tools such as CMMS (Computerized Maintenance Management Systems) and reliability software for data-driven decision-making.

o  Performs all functions of RCA, FMECA, and Pareto analysis;

o  Provides data interpretation with recommendations on vibration analysis, oil analysis, wear materials non-destructive testing, gear wear monitoring/failure analysis and equipment failure history analysis.

o  Ensures that all work is properly documented, filed and recorded for future reference;

·        Continuous Improvement

o  Lead continuous improvement initiatives to reduce downtime, increase productivity, and lower operational costs;

o  Champion a culture of reliability excellence within the department;

Job Description

• Design and develop services that deliver impact every day.
• Operate and maintain highly scalable services.
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Has min. 5 years of experience in the related field
• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go Language.
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.
• Have experience with TDD.
• Have experience with refactoring large systems.
• Have experience with event driven architecture.
• Would be a plus if you have experienced with Kafka, Kubernetes, Grafana, Prometheus.

1. Analyze and organize raw data.

2. Build data systems and pipelines.

3. Create and maintain optimal data pipeline architecture.

4. Interpret trends and patterns.

5. Conduct complex data analysis and report on results.

6. Prepare data for prescriptive and predictive modeling.

7. Build algorithms and prototypes.

8. Combine raw information from different sources.

9. Develop analytical tools and programs.

10. Collaborate with data scientists and architects on several projects.

1. Be the escalation point for any technical difficulties for the Engineering Team
2. Develop high-quality software design and architecture
3. Develop tools and applications by producing clean, efficient code
4. Perform peer code review and provide guidance
5. Support and develop software engineers by providing advice, coaching and educational opportunities
6. Make informed decisions quickly and taking ownership of services and applications at scale
7. Be a persistent, creative problem solver
8. Remain cool and effective in a crisis
9. Review and debug code

1. Lead technical direction and design scalable, high-performance systems
2. Mentor and coach senior engineers, fostering growth and collaboration
3. Conduct code reviews and drive best practices across teams
4. Solve complex engineering problems and make data-driven decisions
5. Own key systems, ensuring high availability, reliability, and performance
6. Lead efforts during production incidents to troubleshoot and resolve issues quickly
7. Collaborate with cross-functional teams to deliver impactful features
8. Passionate to conduct RnD with latest technology in Informatics Engineering
9. Create a Design System and Implement simple Proof of Concept
10. Able to finish everything that started from RnD / submission of Design System to McEasy Infrastructure

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

BIOTA Smart Home is seeking enthusiastic and tech-savvy Livestream Support Staff to join our innovative team in delivering engaging online content. We are a cutting-edge technology company dedicated to transforming modern living through smart home solutions that prioritize convenience, security, and energy efficiency. Our mission is to create intelligent, connected spaces that enhance the quality of life for our customers.

About the Role
As a Livestream Support, you will play a critical role in ensuring the success of our livestream events. You will assist with the technical setup and operations, engage with our online audience, and help create unforgettable experiences during our broadcasts.

Responsibilities

• Assist with the setup and operation of livestream events, including camera setup, audio configuration, and streaming software.
• Monitor livestream feeds to ensure high quality and troubleshoot technical issues in real-time.
• Engage with viewers during livestreams through chat moderation, answering questions, and facilitating discussions.
• Work closely with the marketing and content creation teams to plan and execute livestream events aligned with our promotional strategies.
• Analyze viewer engagement data post-event to provide insights and recommendations for future livestreams.
• Stay up to date with the latest trends in livestream technology and platforms to optimize viewer experiences.

• Minimum 1 year of experience in livestreaming or broadcasting environments is preferred, including familiarity with streaming platforms / marketplace & social media platform.
• Strong technical skills in audiovisual equipment, streaming software, and online engagement tools.
• Excellent communication skills, both verbal and written, with the ability to engage an audience effectively.
• Creative problem-solving skills and the capacity to remain calm under pressure during live events.
• Ability to work flexible hours, including evenings and weekends as needed for livestream events.
• Passion for technology and an interest in the smart home industry is a strong plus.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• The ability to operate graphic design and video editing software would be a plus.

• Contribute to all aspects of the software development lifecycle including design, development, documentation, testing and operations
• Create code that's easy to read
• Work with your team to maintain, improve and clean your code
• Review each other's code and learn the software engineering best practices
• Deliver good quality code in a reasonable timeline
• This is a full time job and not an internship position

• Lead the development and enhancement of our IoT systems for advanced fleet management.
• Collaborate with cross-functional teams to comprehend system requirements and functionalities.
• Design and prototype IoT devices, focusing on sensor integration and communication modules.
• Analyze and filter data sets to provide insights that drive system improvements.
• Ensure superior performance, quality, and responsiveness of IoT devices.
• Troubleshoot hardware and software issues, and identify and implement process improvements to mitigate recurring issues.

This position is to assist Assistant Chief Engineer during daily operation within Engineering 

What you will be doing:

• Provide advice to ACE of all aspects the maintenance support, environmental controls and operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Responsible for the proper organization and functioning of the energy management function of the POMEC Department
• Recycles where-ever possible and enforces cost saving

• Market research to identify new opportunities and new customers
• Generate innovative ideas to promote company's products and services
• Identify and analyze company's main competitors
• Develop and grow long-term relationships with customers
• Negotiate sales and close sales and service contract agreements
• Promote new product/service activities from company to order opportunities
• Responsible for and providing solutions to customer complaints
• Create weekly report for sales opportunities

Deskripsi pekerjaan:

• Melakukan pendampingan (asistensi) Dokter Orthopedi Spine pada saat operasi menggunakan alat perusahaan.
• Membantu perusahaan meningkatkan penjualan implant Spine.

Kualifikasi :

• Usia dibawah 35 tahun.
• Minimal lulusan Diploma (D3) Keperawatan. untuk Technical Support, atau setara.
• Mempunyai pengalaman sebagai Perawat Kamar Operasi (OT), diutamakan pengalaman assistensi Dokter Orthopedi Spine.
• Diutamakan memiliki pengalaman 1 taun dikamar operasi (OT)
• Mampu berkomunikasi dengan baik kepada Dokter Orthopedi Spine pengguna alat.
• STR masih aktif berlaku.
• Diutamakan memiliki Sertifikat Bedah Dasar.
• Mampu bekerja dibawah tekanan, rajin, jujur, disiplin.

Benefit :

• Gaji diatas UMR
• BPJS Ketenagakerjaan
• BPJS Kesehatan
• Tunjangan hari raya (THR)
• Jenjang karir
• Incentive setiap melakukan pendampingan operasi
• Hari sabtu dan minggu libur kecuali ada jadwal operasi
• Apabila sabtu dan minggu melakukan pendampingan operasi, maka dapat digantikan dengan 1 hari libur

As an Admixture Dispenser Supervisor, you will be responsible for ensuring smooth and efficient operations related to our admixture dispenser systems. your key responsibilities include:

• Supervising the team to meet job order specifications, standards, and procedures for admixture dispensers.
• Providing daily support for customer equipment systems, addressing inquiries, analyzing issues, and promptly restoring equipment operations.
• Coordinating effectively with relevant departments to ensure timely product delivery, enhancing operational efficiency and customer satisfaction.

J

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 

To succeed in this role, you should have: 

• Based in Bandung, Indonesia;
• Minimum of one year in customer service, preferably within an IT company or call center 

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Excellent communication skills and willingness to work in a team 

• Analytical mindset with the ability to make data-driven decisions 

• Skills for solving work tasks and optimizing processes 

• Results-oriented approach and ability to work in a dynamic environment 

• Proficient in Bahasa Indonesian as a native language, and advanced level of English 

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous. 

• Competitive salary based on experience;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

We are seeking a Control Engineer to join our dynamic team. The ideal candidate will have hands-on experience with automated systems, electro-mechanical controls, and excellent troubleshooting skills. You will be responsible for ensuring the smooth operation of control systems, performing device-level validation, and providing critical insights for continuous improvement.

*Location : T3 Soekarno-Hatta International Airport

*Willing to work in shift (Day and Night Shift)

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects