Total 2 customer experience manager job vacancies in Administrative / Clerical category in Indonesia

AYANA Hospitality is seeking a dynamic and proactive Manager on Duty for our AYANA Komodo property. This role is crucial in ensuring seamless hotel operations and delivering exceptional service to our guests.

Key Responsibilities:

• Manage daily operations and staff performance while ensuring staff compliance with hotel standards.
• Conduct regular inspections of the property, ensuring cleanliness and adherence to safety protocols.
• Assist in resolving guest complaints, ensuring complete satisfaction and timely follow-up.
• Must be knowledgeable of groups in house, VIP's, and current banquet function information.
• Prepare and distribute operational reports while keeping management informed about property status.
• Coordinate with various departments to manage guest arrivals, departures, and special requests efficiently.
• Maintain an understanding of hotel policies and procedures and ensure adherence among staff.
• Oversee emergency preparedness activities and ensure team members are knowledgeable of safety protocols.
• Foster a positive and cooperative working environment to enhance team morale and productivity.

• Minimum 2 years' experience in a similar role within a luxury hotel or resort environment.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask effectively and remain calm under pressure.
• Proficient in hotel management software (PMS) such as OPERA.
• Strong knowledge of hotel operations and management best practices.
• Fluency in English; additional languages are a plus.
• Relevant qualifications in hospitality management or related fields are preferred.

• Positive Working
• Great Environment
• Supportive Team Work

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Keep track of monthly, quarterly, and yearly goals
• Work with management to assess and improve processes and policies
• Uphold and enforce company policies
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Address customer issues and complaints
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility

• Only for Indonesian Citizen
• Minimum 2 years' experience in a similar position in a large luxury resort or hospitality industry
• Hands-on experience with Hotel Management Software (PMS); OPERA
• Strong affinity for and commitment to the hotel industry
• Strong market sense and results orientation
• Understanding of all hotel management best practices and relevant laws
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable