Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
Responsible for Information desk activities (including guest queries, information, mail, and messages).
Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
Provide general information to customers and guests in a good and helpful manner.
Identify ways of increasing the Hotel’s overall profitability within the section.
Know how to explain the hotel and network pricing policy to guests.
Know how to present the sales pitch for the various network products and hotel services.
Systematically offer the hotel’s services to guests upon their arrival.
Strive to implement the Accor Vision and demonstrate active use of the Accor Values
