Total 7 hr associate job vacancies in Customer Service category in Indonesia

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Deskripsi Pekerjaan: E-commerce Support Associate

Ringkasan Posisi:

E-commerce Support Associate bertanggung jawab untuk mendukung operasional platform e-commerce dengan memastikan kelancaran proses penanganan tugas, komunikasi dengan mitra atau pelanggan, dan penyelesaian kendala teknis. Posisi ini bertujuan untuk memberikan pengalaman terbaik kepada mitra bisnis dan pengguna, sekaligus mendukung target operasional perusahaan.

Tugas dan Tanggung Jawab:

1. Mengelola dan memantau distribusi tugas di platform e-commerce kepada mitra atau freelancer sesuai dengan sistem.
2. Memberikan panduan, pelatihan, dan dukungan kepada mitra atau freelancer dalam menyelesaikan tugas atau proyek yang diberikan.
3. Menyelesaikan kendala teknis atau administratif yang dihadapi oleh mitra/freelancer, seperti kesalahan sistem atau proses transaksi.
4. Menangani komunikasi dengan mitra dan pengguna melalui berbagai saluran (chat, email, atau telepon) secara profesional dan efisien.
5. Memastikan tugas atau pesanan yang diberikan kepada mitra sesuai dengan standar dan kebijakan perusahaan.
6. Menyediakan laporan berkala terkait progres tugas dan kinerja mitra kepada manajemen.
7. Berkolaborasi dengan tim internal untuk menyelesaikan permasalahan operasional dan meningkatkan sistem kerja platform.

Kualifikasi:

1. Pendidikan minimal SMA/SMK sederajat, diutamakan lulusan D3/S1 di bidang Manajemen, Komunikasi, atau Administrasi.
2. Memiliki pengalaman di bidang customer service, administrasi, atau e-commerce menjadi nilai tambah.
3. Mampu berkomunikasi dengan baik, baik secara lisan maupun tulisan.
4. Menguasai penggunaan komputer, aplikasi perkantoran (Microsoft Office/Google Workspace), dan platform komunikasi online.
5. Teliti, mampu bekerja di bawah tekanan, dan memiliki kemampuan multitasking.
6. Bersedia bekerja secara fleksibel, termasuk secara remote jika diperlukan.

Jenis Pekerjaan:

Penuh Waktu (Full-time) atau Paruh Waktu (Part-time), dengan opsi bekerja secara remote.

Lokasi:

Jawa Barat

Are you passionate about technology and streamlining HR processes? We are seeking a detail-oriented and organized individual to join our team as aPeople Service & General Affair Associate to join our dynamic team at AMODA, a leading construction technology company. As a People Service & General Affair Associate, you will play a vital role in supporting our employees and ensuring their satisfaction and well-being. You will be responsible for handling a wide range of HR tasks, including HRIS, onboarding and offboarding administration, benefits administration, GA supervision, and others.

Job Responsibilities

• Maintain and manage employee data in our HRIS, ensuring accuracy and confidentiality.
• Facilitate seamless onboarding and offboarding processes for new and departing employees.
• Configure workflows and data fields within the HRIS to automate HR processes.
• Generate reports and analyze HR data to identify trends and support informed decision-making.
• Oversee office management aspects such as supplies and stationery.
• Maintain and upkeep office assets, Manage business travel and accommodations, process vendor payments and invoices  with the General Affair Officer.
• Prepare and process HR documents, such as reference letters, employment certificates, and other documents related to employment.
• Provide administrative support for various other HR tasks.

• 3+ years of experience in HR or General Affair, with some experience using HRIS systems.

• Strong understanding of HR processes and data management.
• Proficiency in HRIS software and systems configuration.
• Ability to work independently and as part of a team.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills in Bahasa and English.
• Detail-oriented, organized, and with strong time management skills.

Purpose:

The CPS Regional Commercial Associate Director will drive revenue growth from regional clients across the APAC region, meeting daily, weekly, monthly, quarterly, and annual goals and Operating Plan (OP). They will manage and expand a diverse regional client portfolio, with a strategic focus on reclaiming market share from competitors.

This crucial position also including managing the commercial aspect of CPS new initiatives in the APAC region. The responsibilities entail identifying new initiatives for sustainable business expansion, collaborating closely with the product leadership team to design and execute the new initiatives effectively, and ensure a strong Go to Market (GTM) of the new initiatives to maximize the return on investment.

The role will report to the Asia Pacific Commercial Lead, as part of the APAC CPS Senior Leadership team for NIQ. They will work closely with in market CPS commercial lead, and wider CPS team including but not limited to Product, Customer Success, Operation & Technology team. The individual also expected to lead best practices sharing as we work to improve commercial operations across APAC with the overall aim to deliver commercial excellence and overall business growth.

Responsibilities:

Financial Management

• Take ownership of achieving the Operating Plan (OP) targets for regional clients and cross-country contracts which including proactively identify revenue gaps and devise plans for closing the gap - ensuring achievement of OP is always top of mind.
• Take the lead in orchestrating and delivering proposal for regional clients and cross-country contracts including managing major competitive pitches. This entails lead sales pitching and proposal presentation.
• Ensure accurate forecasting of daily, weekly, monthly, quarterly, and annual OP, in collaboration with in market commercial lead.  Coordinate annual OP setting with realistic yet ambitious target.

Client Acquisition

• Devise and implement strategies focused on reclaiming market share from competitors. Working closely with Global Takeaway team to review and track takeaway opportunities from competitors.
• Actively identify new regional/cross-country clients we can target and outlining actions required to acquire the client. Work closely and influence others to secure support and investment as required.
• Monitor competitor activity to stay informed on competition landscape. This involves regularly analysing competitor strategies, product offerings, pricing tactics, and marketing campaigns.

Business Development

• Champion NIQ CPS product and service to both internal and external clients; and make sure they are exposed to our best and latest thinking, and new development in CPS i.e. Panel on Demand
• Develop brilliant and slick sales material for APAC region with strong articulation of NIQ CPS positioning and benefits.
• In collaboration with cluster/country commercial lead, encourage and empower local ADs to sell CPS by fostering a collaborative environment with the necessary tools, training, and sales resources.

New Initiatives

• Actively identify opportunities for new initiatives that can drive CPS's long-term and sustainable growth in the APAC region by understanding and addressing clients' unmet needs.
• Lead the planning and implementation of the commercial aspects of new initiatives, including but not limited to opening new panels, launching new products and services, and coordinating marketing communications and PR effort.
• Monitor, review, and ensure revenue target is achieved to maximize return on investment across all new initiatives. Work closely with the Country/Cluster Lead and in market commercial lead to align projections with actual performance.

IT Helpdesk - Surabaya - PT Masuya Distra Sentosa

• Menginstall/mengkonfigurasi PC, printer, CCTV, software, system, jaringan. 

• Memantau dan memelihara system dan jaringan PC / CCTV. 

• Memeriksa, memperbaiki perangkat yang bermasalah dan mengganti perangkat kalau perlu. 

• Menanggapi masalah / permintaan support secara tepat waktu. 

• Memberikan support ke seluruh cabang Masuya (MDS), secara langsung, telepon, atau remote. 

• Menyiapkan akun ke system untuk pengguna baru. 

• Memiliki semangat, ketertarikan dan pengetahuan di jaringan, CCTV dan Mikrotik. 

• Bisa berkomunikasi dan bekerja sama dengan baik dalam team.

Call Center - Semarang - PT Asia Outsourcing Services

• Memberikan informasi, menerima & menangani keluhan customer yang menghubungi ke layanan Contact Center Perusahaan (Channel Inbound)

EB Customer Success Junior Associate manages client accounts of corporate health, life, or personal accident insurance and triages requests to the appropriate teams in order to deliver best-in-class service to our clients and their insurance participants. They are the single point-of-contact which ensures seamless communication.

Responsibilities:

• Deliver best-in-class operations and service to client/ mitra.
• Own entire relationship with the assigned clients, including onboarding, implementation, socialization, and satisfaction.
• Triage client requests to admin, finops, and claims team.
• Ensure satisfaction and completeness of client requests.
• Handle 1st-line inquiries from participants/ clients.
• Ensure all the requests and process is getting done as SLA/ standard.
• Work with related team (sales, insurance placement, finance-operations, claim, admin, and another related team).
• Communicate effectively with both internal and external to get a better understanding of process and solve issues.
• Prepare documentation of client reports along with an active insurance policy.

• Minimum 1 year experience in communication, customer success/ relations, account management.
• Strong skills in verbal and written communications.
• Ability to work effectively across multiple departments in a deadline driven environment.
• Active team player, self-starter, multitasker who can quickly adjust priorities.
• Bachelor's degree or equivalent.
• Knowledge of microsoft excel / google sheet, powerpoint, and project dashboard tools.
• Will be a plus point if familiar with insurance or finance industry.
• Fast learner and willing to learn insurance industry in detail.