Total 4 it analyst job vacancies in Customer Service category in Alfa Tower Lantai 28 Jalan Jalur Sutera Barat Kaveling 7-9

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

- Provide technical support to end-users for hardware, software, and network issues.

- Diagnose and resolve technical problems both on-site and remotely.

- Maintain and update system documentation and hardware inventory.

- Install, configure, and troubleshoot operating systems and software applications.

- Manage user accounts, permissions, and access control.

- Provide technical support and troubleshooting for business applications

Responsibilities:

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment.
• Must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Maintains a system error / progress log book and deals with reported problems.
• Monitors and maintains proper inventory of hardware and software license.
• Keep updated with the latest technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.
• Understand basic computer & networking fundamentals.
• Understand the working principle of switches, routers and others.
• Ensure the internet connection and networking system are working properly.
• You have to make sure that the applications used by the user work as they should.