Total 30 support analyst job vacancies in Information Technology category in jalan kebon jeruk 1 no 5f kel maphar kec taman sari jakarta barat

Responsibility:

• Data Analysis of the plant operations, Business Peers, Cost Reports, 
• Carry out benchmarking for the plant operations with Copper smelting peer plants and identify areas of improvement. 
• Carry out regular plant visit, attend production meetings and present the finding of the data analysis and suggest potential solution. 
• Preparation of the Budgets 
• Prepare the Business Presentation 
• PPC (Production planning & control) 
• Co-ordination with Dept of the Plant about production planning
• Compiles, sorts, and organizes data in preparation for subsequent analysis.
• Identifies and resolves any data quality issues by conducting both routine and ad-hoc data cleaning and testing.
• Uses a range of business intelligence and data analysis tools to provide analysis and reports within a comparatively structured reporting framework.
• Applies statistical and / or data visualization techniques.
• Collaborates with internal and / or external stakeholders to understand business and technical requirements and develops routine and ad-hoc reports and dashboards in line with these requirements. 
• Prepares and presents interpretation of findings to internal and / or external clients.

1. Memberikan pelatihan, pendampingan/supervisi pengoperasian sistem perangkat lunak kepada end-user secara remote maupun on-site
2. Membantu end-user dalam menangani kesulitan/troubleshoot pengoperasian sistem perangkat lunak
3. Melakukan pengujian sistem perangkat lunak, serta mengenali setiap bug/error pada sistem yang belum teridentifikasi pada tahap pengembangan
4. Mendokumentasikan permasalahan pengoperasian di sisi end-user, serta mendokumentasikan semua bug/error yg ditemukan
5. Dalam beberapa case, Technical Support ditugaskan untuk melakukan monitoring/pengecekan secara berkala pada infrastruktur jaringan yang meliputi : server, router, jaringan kabel LAN maupun access point untuk memastikan tidak terdapat kendala dalam transmisi data
6. Dalam beberapa case, Technical Support ditugaskan untuk melakukan data entry pada sistem
7. Dalam beberapa case, Technical Support ditugaskan untuk melakukan pembuatan dokumentasi sistem berupa manual book / buku panduan pengoperasioan sistem yang diperuntukkan bagi end-user.

Do you believe that everyone deserves access to affordable, quality healthcare? Are you driven by creativity, bold ideas, and disruptive innovation? Are you inspired by exceptionally talented, diverse, impact-oriented colleagues? Do you thrive in a dynamic, high-growth, fast-paced environment? Then consider a job with ThinkWell.

ThinkWell is a growing, flexible health systems organization, with both global influence and local grounding. Our focus is on driving transformation in the global health space by always questioning and disrupting conventional wisdom about what works or what can or cannot be done. We believe in pragmatism over ideology and develop solutions tailored to a client’s context and political realities without replicating global models and all-purpose solutions. We know that to drive change, we must focus on how the world could be, rather than making excuses for the status quo.

ThinkWell will develop a sustainability assessment and transition plan for The Global Fund’s HIV, TB, and Malaria (HTM) portfolio in Indonesia, considering the context of Indonesia’s decentralized health system and Health Law No. 17/2023. This law mandates that health budgeting directly links to performance outcomes rather than proportional funding, fundamentally changing resource allocation with a stronger emphasis on efficiency, accountability, and concrete health outcomes. Through a review of relevant documents, key informant interviews, and secondary data analysis and modeling, we will create a status quo baseline of current investments and transition opportunities, addressing how Indonesia can take full financial and operational responsibility for its HTM programs within its increasingly decentralized health system. The plan will consider various funding scenarios, the country needs, and context and TGF Replenishment cycles through 2030. In this context, Thinkwell will hire a data analyst to support our Health Financing Specialist for this project. The analyst will play a crucial role in supporting the development of sustainability and transition scenarios for Indonesia's HIV, TB, and Malaria programs. This work involves analyzing complex health financing data across Indonesia's decentralized health system, tracking program expenditures and outcomes, and supporting the modeling of various funding scenarios through 2030. This is a full-time position based in Jakarta, Indonesia, for the period of January to 31 May 2025.

RESPONSIBILITIES

1. Undertaking data management (data collection, converting, coding, merging, data cleaning, etc.) from various national sources (e.g. BPS, MoH, MoF, and other ministries/ institutions)

2. Assisting the Health Financing Specialist in analysing data from multiple health information systems (e.g. NHA, IDHS, SUSENAS, SAKERNAS, and BPJS-K sample claims).

3. Conducting statistical analysis with provided dataset to produce high-quality, evidence-based findings and recommendations. Support the analysis of financing flows and fund tracking across different government levels (central, provincial, district) for HTM programs.

4. Assist in developing and analyzing funding scenarios for a potential transition of the HTM program from donor to government funds. Support the analysis of JKN claims data related to HTM services and the potential for their integration into the national health insurance scheme. Analyze absorption capacity for HTM programs across different administrative levels.

5. Actively participate in team meetings and contribute pertinent information, ideas, and suggestions related to project commitments.

6. Collaborating with other TGF and ThinkWell key stakeholders for good delivery dissemination data analysis.

7. Working closely with other ThinkWell, TGF staff, or other key stakeholders.

DELIVERABLES

1. Clean and well-structured dataset covering key service coverage and delivery indicators for HTM programs, formatted for use in statistical software (STATA or R)

2. Clear messaging and dissemination of the results of the analyses

JOB LOCATION: This position is based in the Jakarta ThinkWell Office, Indonesia (Indonesian Nationals Only).

TIMELINE: The position will start in January 2025 and be completed in May 2025.

REPORTING LINES AND TEAMWORK

· Health Finance Specialist

· A minimum bachelor’s degree in biostatistics, econometrics, or a related quantitative field.

· 3+ years of professional experience advance statistical analysis, preferably in the public health sector.

· Excellent analytical and research skills; ability to compile and summarize background information and review literature as needed.

· Proven experience with multivariate analysis.

· Excellent computer skills, including familiarity and experience working with STATA, Microsoft Word, Excel, and PowerPoint.

· Ability to work with large databases, including national, sub-national, and household data.

· Strong interpersonal skills and cultural sensitivity, to effectively communicate with government officials, development partners, other staffs, and stakeholders.

· Ability to effectively work remotely: be proactive, flexible, conscientiousness, and responsive.

· Tech savvy and skilled at visual display of data;

· Good verbal and written communications skills in English and Indonesian

· Outstanding written and verbal communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas;

· Ability and willingness to travel up to 25% (local and/or international).

Medical insurance, National Scheme (BPJSK, BPJSTK, BPJSP), PTO, Communication allowance, and Professional Development

• Managing technical team capabilities report and plan
• Preparing technical support team performance reports
• Assisting the Sales team both in presales and post-sales
• Understanding customer's requirements and needs and able to provide the right solutions
• Training, mentoring, evaluating, and motivating the team
• Assign and monitor the workload, set the goals and standards, and provide feedback and guidance
• Communicate the customer needs and expectations, report the performance and issues, and coordinate the resources and solutions
• Handle complex or escalated customer complaints, troubleshoot technical problems, implement policies and procedures, and ensure compliance with quality and security standards

Kualifikasi :

1. Pria / Wanita

2. Menguasai SQL

3. Menguasai Phyton

4. Mahir Microsoft Excel

5. Tablue

Ketentuan :

1. Jujur dan bertanggung jawab Dapat bekerja dengan tim
2. Berpengalaman di bidang yang di butuhkan
3. Min S1 Sistem Informasi / TI / Engineer / MIPA

• Mempersiapkan dan menyortir dokumen sebelum datanya dimasukkan ke dalam komputer.
• Memasukkan data ke dalam database milik perusahaan.
• Memeriksa dan memastikan keakuratan data yang sudah dimasukkan ke dalam database.
• Menyelesaikan perbedaan informasi dan data yang tidak lengkap.
• Membuat data cadangan yang menjadi bagian dari rencana kontingensi.
• Menanggapi permintaan informasi dari anggota yang berwenang.
• Menguji sistem database baru dan pembaruan dari perangkat lunak.
• Mengelola dokumen dan catatan dengan baik.
• Menyiapkan laporan yang relevan sesuai dengan kebutuhan.
• Menerima dan memproses invoice untuk pembayaran dan memperbarui rincian invoice.
• Mengidentifikasi dan mengoreksi kesalahan saat memasukkan data menggunakan metode kontrol kualitas yang sesuai.

DESKRIPSI PEKERJAAN

• Memiliki Pengetahuan dasar dalam proses bisnis IT, Database dan Update Informasi terbaru;
• Pengetahuan dasar dalam konsep Database serta update informasi terbaru;
• Menguasai skill dasar dalam database, terutama oracle database dan MSSQL;
• Mampu memahami script sistem (minimum bash dan shell programming) dan operating System;
• Manajemen proses, Komunikasi, Penyelesaian masalah;
• Ketelitian dan keakuratan dalam menganalisa;
• Melakukan eksekusi instalasi dan konfigurasi database; 
• Membuat draft dokumentasi konfigurasi dan topologi database; 
• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database; 
• Membantu proses analisa masalah dan melakukan perbaikan; 
• Melakukan pendampingan preventive maintenance database; 
• Membuat draft dokumen hasil monitoring database, laporan proses backup dan replikasi database; 
• Melakukan identifikasi dan mitigasi risiko Database; 
• Membuat draft dokumentasi instalasi dan konfigurasi database; 
• Bekerja sama dengan pihak ketiga terkait perencanaan, pengelolaan dan operasional database.

Deskripsi pekerjaan:

• Melakukan pendampingan (asistensi) Dokter Orthopedi Spine pada saat operasi menggunakan alat perusahaan.
• Membantu perusahaan meningkatkan penjualan implant Spine.

Kualifikasi :

• Usia dibawah 35 tahun.
• Minimal lulusan Diploma (D3) Keperawatan. untuk Technical Support, atau setara.
• Mempunyai pengalaman sebagai Perawat Kamar Operasi (OT), diutamakan pengalaman assistensi Dokter Orthopedi Spine.
• Diutamakan memiliki pengalaman 1 taun dikamar operasi (OT)
• Mampu berkomunikasi dengan baik kepada Dokter Orthopedi Spine pengguna alat.
• STR masih aktif berlaku.
• Diutamakan memiliki Sertifikat Bedah Dasar.
• Mampu bekerja dibawah tekanan, rajin, jujur, disiplin.

Benefit :

• Gaji diatas UMR
• BPJS Ketenagakerjaan
• BPJS Kesehatan
• Tunjangan hari raya (THR)
• Jenjang karir
• Incentive setiap melakukan pendampingan operasi
• Hari sabtu dan minggu libur kecuali ada jadwal operasi
• Apabila sabtu dan minggu melakukan pendampingan operasi, maka dapat digantikan dengan 1 hari libur

What You'll Do

• Creating report for all digital marketing campaign : Influencer marketing, and paid media buying.
• Research, perform benchmarking, analyze data, and help make recommendations.
• Work closely with Digital Marketing team to gather data and information due to creating the analysis
• Monitoring market trends so that can bring some recommendation for the report
• Understand the campaign and the client very well in order to prepare the appropriate report
• Maintain the deadline for the report generation
• Produce data visualization with a strong storytelling element.
• Develop a market insight / market trend due to help the Digital Marketing team for supporting data while on pitch

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

Deskripsi Pekerjaan

PT. Cargo Squad Indonesia membuka kesempatan berkarir untuk posisi Data Analyst yang akan bertanggung jawab dalam menganalisis dan mengelola data operasional kendaraan angkutan barang perusahaan.

Tanggung Jawab:

- Mengumpulkan dan menganalisis data operasional armada kendaraan (utilization rate, fuel consumption, maintenance records)

- Membuat dashboard dan laporan performa kendaraan secara berkala

- Mengidentifikasi pola dan tren dalam data operasional untuk optimasi rute dan efisiensi bahan bakar

- Memberikan rekomendasi berbasis data untuk peningkatan operasional dan pemeliharaan armada

- Mengembangkan sistem tracking dan monitoring kendaraan yang efektif

- Berkolaborasi dengan tim operasional untuk implementasi solusi berbasis data

Kualifikasi:

- Pendidikan minimal SMA Sederajat

- Pengalaman minimal 2 tahun di bidang analisis data, lebih disukai di industri logistik/transportasi

- Mahir menggunakan MS Excel

- Pemahaman yang baik tentang fleet management dan logistics operations

- Kemampuan analitis yang kuat dan attention to detail

- Komunikatif dan dapat bekerja dalam tim

- Work closely with stakeholders to understand their data needs and requirements.
- Analyze business needs & build dashboard/analytical solutions for stakeholders to support their decision making.
- Improve data quality and resolve data related issues that may occur together with data engineer and other related parties.
- Communicate and present data to stakeholders and manage their expectation
- Design and build data marts to enable self-service analytics

Data analyst adalah profesi pekerjaan yang tugasnya untuk membaca serta menganalisis data yang ada dari perusahaan dalam rangka keberlangsungan perusahaan tersebut. Di era digitalisasi seperti sekarang profesi terkait pengolahan data sangat menjamur dan dibutuhkan oleh perusahaan-perusahaan.

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios.

As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/).

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What you will do, but not limited to:

• Collect, clean and transform data from various sources into a standardize format.
• Build, train and evaluate machine learning models based on the specified design.
• Create clear and informative visualizations/report to effectively communicate findings and insights to stakeholders.

• Bachelor's degree in Mathematics, Computer Science, Physics and related field, or having related experience/project in Machine learning model
• Experience working with Python programming language
• Familiarity with Exploratory Data Analysis (EDA) using Python and it's relevant module (pandas, numpy)
• Understanding of fundamental Machine Learning (supervised vs unsupervised, different type of ML models, evaluation model: recall vs precission)
• Having experience build, train and evaluate a machine learning model (with sklearn, pytorch or tensorflow).
• Good analytical and problem-solving problem
• Eagerness to learn and adapt in a fast-paced environment

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

1. Working closely with strategic planners in providing needed data;
2. Maintaining, updating, and doing daily reports of sales performance and operation monitoring;
3. Creating queries in Google Bigquery; and
4. Adjusting and maintaining Zoho CRM to maintain sales performance and operation records.

DESKRIPSI PEKERJAAN

• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database;
• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database;
• Membantu proses analisa masalah dan melakukan perbaikan
• Melakukan pendampingan preventive maintenance database;
• Membuat draft dokumen hasil monitoring database, laporan proses backup dan replikasi database;
• Melakukan identifikasi dan mitigasi risiko Database;
• Membuat draft dokumentasi instalasi dan konfigurasi database;
• Bekerja sama dengan pihak ketiga terkait perencanaan, pengelolaan dan operasional database

DESKRIPSI PEKERJAAN

• Melakukan administrasi data;
• Menyiapkan rencana untuk arsitektur dan prosedur ETL (Extract/Transformation/Load);
• Memvalidasi hasil dari prosedur ETL;
• Memonitor dan melakukan tuning data dan queries;
• Melakukan proses pengumpulan dan Analisa data dari berbagai sumber;
• Memastikan kualitas data dengan melakukan validasi, pembersihan dan pemeliharaan rutin data yang digunakan dalam analisis;
• Belajar dan Mengembangkan Ketrampilan : menggunakan kesempatan untuk belajar dan mengembangkan ketrampilan analitis, teknis dan komunikasi.

If you are up for this challenges

• Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks
• Identify trends and opportunities for growth through analysis of complex data sets
• Provide source-to-target mappings and information-model specification documents for data sets
• Create best-practice reports based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

As a Senior Data Analyst (Risk), you will be at the intersection of our Business and Data in Funding Societies, working primarily with our Risk and Credit teams.

We are looking for a candidate with a strong sense of ownership, a deep appreciation of data and fundamental understanding of end-to-end analytics functions. As long as you are adding value to the business, you are your own boss. The way we work doesn’t suit everyone. But if you are humble, love autonomy and enjoy life changing professional challenges, we could be perfect for each other.

What you will do:

• Collaborate with cross-functional and cross-regional stakeholders to understand business drivers, formulate and complete end-to-end analytics solution.
• Design, develop and maintain self-service reports, dashboards and analysis on interactive BI tools for easier data visualization
• Contribute in collection, processing and modelling of financial data using SQL from complex databases to integrate into data warehouse that can be used for reporting/analysis and to give recommendations and drive decision making
• Deliver effective presentations of findings and recommendations to different audiences, creating visual displays of quantitative information that drives financial decisions in the business
• Find innovative and creative ways to obtain and drill insights from new financial data

What we are looking for:

• Minimum 3 years experience in credit risk / risk management / data analytics.
• Passionate in analysing and interpreting data patterns to drive business decisions, understanding Data Warehousing and ETL would be a plus!
• Highly proficient in SQL / Python and business intelligence tools (e.g. Tableau, Sisense, PowerBI).
• Excellent communication, project management, and stakeholder management skills in order to collaborate confidently with decision makers across different regions and departments.
• CFA / FRM / Chartered Banker would be an added advantage.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.

As a Data & Tech Support. The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement/expense for Indonesia. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and Database management.

Responsibilities:

• Helpdesk Support:
  • Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat.
  • Identify, prioritize, and resolve issues related to hardware, software, systems, and network.
• Data Management:
  • Ensure effective data management practices for Indonesia office.
  • Collaborate with relevant teams to address data-related challenges and ensure data integrity.
• Identity and Troubleshooting:
  • Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues.
  • Escalate complex problems to higher-level support for further analysis and resolution.
• Collaboration:
  • Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs.
  • Act as a liaison between different departments to streamline communication and problem resolution.
• IT Asset Procurement and Expense Processes:
  • Manage the IT asset procurement and expense processes.
  • Collaborate with vendors to obtain competitive pricing and negotiate favorable terms.
  • Provide input on cost estimates for IT budget, ensuring alignment with organizational goals.

We are looking for an experienced System Analyst to join our team! As a System Analyst, this position will play a critical role in the transformation process, working closely with the Product Manager, Engineer and Business Development to develop and maintain the technical documentation.

Responsibilities

• You will take the role of a Devil's Advocate to criticize the decision and the system.
• Actively lead and manage initiatives/projects.
• Exceptional writing skills to describe business process and technical details in a concise yet easily understandable wordings.
• Develop, analyze, prioritize, maintain, and organize requirement specifications, data mapping, Entity-Relationship Diagrams (ERD), UML diagrams, prototypes, wireframes, and flowcharts for developers and testers to follow, ensuring all deliverables are aligned with stakeholder expectations.
• Translate highly technical specifications into clear non-technical requirements
• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
• Provide documentation of all processes and training as needed
• Protect operations by keeping the information confidential.
• Provide information to internal/external customers by collecting, analyzing, and summarizing development and service issues.
• Actively participate in testing and provide support to stakeholders.

• Min. 3+ years experience working as systems analyst, or related role.
• Excellent ability to analyze, model and interpret data using different tools and techniques.
• Proficiency in Technical Diagram and Writing Tools.
• Hands-on experience with software development and documentation, coupled with experience in leading or initiating project management, would be valuable for a role as a product manager.
• Proven ability to assess business needs and translate them into relevant solutions.
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems.
• Experienced in using documentation tools like Notion, Draw.io, Whimsical etc.
• Experience in trading system, or have ever used a trading platform is a big plus.
• Preferably has technical background, has experience on a system lot of users.
• Plus point, if you understand system design (CAP theorem, etc).

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

We are looking for a Data Analyst who will conduct research and in-depth analyses to drive revenue and business growth. You will also translate the analysis into impactful insights and recommendations for diverse stakeholders and management. Overall, your day-to-day responsibilities will revolve around:

• Serving as a strategic advisor, partnering with cross-functional teams to understand business objectives, challenges, and opportunities
• Collaborating with business stakeholders (Product, Marketing, etc) to develop data-driven strategies and action plans to optimize business processes, improve operational efficiency, and drive cost savings
• Analyzing customer behavior and segmentation to identify acquisition, retention, and satisfaction opportunities
• Identifying and implementing A/B testing and experimentation initiatives to evaluate the impact of different strategies, features, and campaigns
• Translating data analysis findings into clear, concise recommendations to drive revenue growth, optimize marketing initiatives, and improve product performance
• Conducting comprehensive data analysis, leveraging advanced statistical methods and analytical tools to uncover actionable insights and trends
• Developing impactful reports, dashboards, and presentations to communicate insights, recommendations, and progress to stakeholders at all levels of the organization

• A Bachelor's degree, preferably in Statistics, Mathematics, Economics, or Engineering
• Have at least 2 years of relevant work experience in management/strategic consulting, banking, fintech, e-commerce, and/or start-ups
• Experience in analyzing & quantifying complex strategic issues tied to long-term business growth
• Strong foundation in data query/manipulation using SQL and data visualization using tools like Tableau
• Strong business sense and ability to articulate complex analysis results to a wide range of audiences, and translate these to actionable business insights
• Possess structured critical thinking and detail-oriented
• Effective communicator to both technical and business audiences

• Capital market sharing session
• Flexible work arrangement
• Self development program
• Health insurance benefits
• Well being and counseling program

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.