Total 3 technical support job vacancies in Information Technology category in Jalan Raya Nyuhkuning, Banjar Nyuhkuning, Mas, Ubud

• Managing technical team capabilities report and plan
• Preparing technical support team performance reports
• Assisting the Sales team both in presales and post-sales
• Understanding customer's requirements and needs and able to provide the right solutions
• Training, mentoring, evaluating, and motivating the team
• Assign and monitor the workload, set the goals and standards, and provide feedback and guidance
• Communicate the customer needs and expectations, report the performance and issues, and coordinate the resources and solutions
• Handle complex or escalated customer complaints, troubleshoot technical problems, implement policies and procedures, and ensure compliance with quality and security standards

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects

Job description :

1. Handle tickets from Customer Support on accounting system issue.

2. Helps users to better understand the accounting system.

3. Performs data analysis and data fix if required.

4. Manage ticketing system from CS team.

5. Work cross-functionally with Operations, Software Engineer, IT Infrastuctur, Commercial

teams to improve products and processes.

Job Spesification :

1. Bachelor’s degree, Diploma, Vocational School in Information Technology, Computer

Science, Mathematics, Accounting or equivalent.

2. At least 1 year experience in system support.

3. Has experience with Accounting system is plus value.

4. Fresh Graduates are welcome.

5. Has knowledge of Database/SQL is plus value.

6. Multitaskers with strong organizational skills and good attention to detail.

6. Willingness to work in a highly collaborative atmosphere and within a team.

7. Respect for deadlines and desire for keeping the high work quality.