Responsible for servicing the product after purchase Visit customers and perform a walk-thru of the facility, and gather the information that will ai..
Responsible for servicing the product after purchase
Visit customers and perform a walk-thru of the facility, and gather the information that will aid in a successful implementation
Guide the product team from the company to perform the implementation at the customer’s facility
Render onsite training to the customer during implementation
Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist
Serve as a backup resource to the sales team for online/Onsite demonstrations of the product
Perform product training for the sales team
Respond to customer-submitted support requests as needed
Partake in product development meetings to comprehend new functionalities and provide reports on customer feedback
Travel to customer facilities as necessary for implementations.
Bachelor’s degree or higher degree in any relevant field (preferably bachelor's in communication, technology, and engineering)
Have experience of at least 2 years in product implementation, management consulting, enterprise product management, marketing, or sales.
Must be able to communicate effectively both verbally and in writing to internal and external clients.
Should be good at problem-solving skills, logical & analytical thinking
Have good organizational skills especially in prioritizing tasks and managing time effectively
