Total 31 construction supervisor job vacancies in Others category in Indonesia

This position is responsible for managing the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance to the Hotel’s standards.

This position is responsible for the handling of day-to-day IT operations. The IT Solution Supervisor maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.

He/she will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. He /  She reports and assists IT Solution Manager

•Consistently offer professional, friendly and engaging service

•Support the daily Spa Operations team,

•Provide leadership and direction for the day-to-day operations of the Spa with a focus on service and operational logistics

•Connect with guests and resolve concerns quickly and professionally

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team 

• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set 

• Supervise public areas 

• Replenish guest supplies and ensure that guests requests are promptly attended to 

• Attend to reports on damage or malfunction in hotel rooms  

• Maintain equipment in proper state of cleanliness 

• Maintain a section floor report 

• Conduct regular room checklists 

• Report unusual behavior/activities on floors to Executive Housekeeper 

• Record room status in allocated section accurately 

• Assist Executive Housekeeper in assessing team members’ attendance and performance  

• Conduct daily briefings, supervise and train staff in day-to-day laundry operations  

• Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures 

• Ensure all guest requests are promptly attended to 

• Records guests and staff laundry lists accurately 

• Post bills accurately and in a timely manner 

• Process all departmental paperwork 

• Check all laundry machinery to ensure that all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering 

• Ensure that team members are using laundry equipment properly and keeping them in good condition 

• Keep a strict control and record of items sent for laundering by staff members  

• Assist Executive Housekeeper in assessing team members’ attendance and performance  

To oversee the water sports and recreation areas (and kids club if applicable).
• Be a host to the guests / members of the spa. This includes greeting them in person or over the phone 
in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
• Adhere to the Standard Operating Procedures manual of the hotel.
• Act as an Ambassador at the hotel representing the brand values for colleagues establishing 
relationships with internal and external stakeholders representing the values of the brand and Accor.
This includes maintaining a professional appearance at all times.
• Maintain strong relations with third party operators.
• Manage the operations and efficiency of the water sports and recreation areas.
• Effective colleague communication and welfare for new and existing staff as well as other departments 
at the property and corporate teams.
• Support strategic partnerships if relevant to drive awareness and guest experience.
• Administrative duties.
• Training and coaching of new colleagues.
• Guest quality training and leading frontline guest engagement.
• Carry out any other duties and responsibilities as assigned by the hotel team.
• Protect the rights of the property at all times

· Responsible in directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.

· Direct the Front Office Operation on the absence of the Front Office Manager

· Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office

· Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards

· To Plan and prepare work schedules for Front Desk Manager, Reservation Supervisor, Chief Operator, Bell captain and Business center Secretary

· Authorize the acceptance of traveler cheques, cash advance, rebates, paid out, refunds on the basis of established procedures

· To work closely with and inform the Front Office Manager of any unusual activities that occur daily

· Monitor and control the rooms situation in connection with reservations, daily occupancy and rooms availability to ensure maximum revenue through effective yield management

· Make sure that each section head at the Font Office Department attends the daily meeting chaired by FOM of Assistant FOM

· Be familiar with all Accounting Standards and Procedures pertaining to rooms revenues and advice staff concerned to adhered to them in daily operations

· Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.

· Participate in the inspection and checking the preparation for VIP's and ensure that they will receive proper treatment as VIP during their stay within Hotel

· Monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve service and guest satisfaction at the Front Office Department. Consult with Front Office Manager prior to doing so

• Assist guests with all inquiries, both hotel and non-hotel related  

• Attend shift briefings to ensure hotel activities and operational requirements are known  

• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date 

• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events 

• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards 

• Consult Log Book for information/requests left by outgoing shift 

• Manage guests’ mails, messages, courier services and parcel postage as requested by guests 

• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed 

• Receive telephone calls and take messages for guests who are out 

• To answer the calls with clear speech and pleasant voice.
• To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
• To recognize VIP guests and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the manager for advice in serious cases or if an approval is required.
• To properly use the telephone etiquettes as per Sofitel standards.
• To have a perfect knowledge of room types and rate structure.
• To ensure the accuracy of all booking information entered in the PMS.

• To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled.
• To check the room after the guest’s departure and to follow the “Lost & Found” procedure.
• To review on daily basis the butlers’ logbook and keep it updated.
• To daily update the guest profiles with “likes” and “dislikes”.
• To share daily activity highlights with including internal and external guest opportunities.
• To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals 

• Ensure information provided to guests is accurate and individualized 

• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge 

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized 

• Assist in preparing daily, weekly and monthly reports 

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing  

• Ensure smooth shift changes with proper pass-on to the next shift 

• Report any equipment failures/problems & repair requests to Maintenance Department 

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines 

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services 

• Coordinate and communicate with all other departments to ensure a smooth operation 

What you will be doing:

• Adhere to the Spa Policy & Standard Operating Procedures manual
• Manage the operations and efficiency of the wellness facilities
• Support strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall well-being offer / product
• Training and Coaching of reception and spa attendant
• Schedule treatment bookings and ensure smooth operation of the reception
• Maintaining a high level of professionalism in all aspects of the job

Banquet Supervisor holds a crucial role in the successful execution of banquet events. They oversee and manage the banquet operations, ensuring the smooth and efficient delivery of exceptional guest experiences. The Banquet Supervisor is responsible for supervising and leading a team of banquet servers, ensuring they adhere to the highest standards of service, professionalism, and attention to detail. They collaborate with various departments, such as culinary, event planning, and sales, to coordinate event logistics, set up banquet spaces, and ensure the seamless flow of service. The Banquet Supervisor also plays a pivotal role in maintaining the hotel's reputation by upholding brand standards, enforcing policies and procedures, and resolving any issues or challenges that may arise during banquet events. Their dedication to delivering exceptional service and their ability to lead and motivate the banquet team contribute to the hotel's overall success in providing unforgettable experiences to guests.

The Role

- To ensure that the Banquet Operation/Events are managed efficiently according to the established concept statements.

- To ensure that all operating standards are adhered to in order to achieve the level of service established in the SOP.

- To assist in conducting monthly inventory checks on all operating equipments and supplies.

- To assign responsibilities to subordinates and to check their performance periodically.

- To be on the floor at all times during events.

- To ensure that all banquet venues are kept clean and organized, both at the front as well as the back of house.

- To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to.

• Provide frontline PC and server troubleshooting, resolve IT issues for end users  

• Modify configurations, utilities and software default settings 

• Support and administer Windows Servers 

• Backup and optimize database  

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network 

• Provide In-house guest IT related matter troubleshooting 

• Install, test and configure new workstations, peripheral equipment and software. Assist with PC setup, IT system and access for onboarding of new users 

• Be aware of the hotel fire & life safety/emergency procedures 

• Attend all briefings, meetings and trainings as assigned by management 

• Maintain a high standard of personal appearance and hygiene at all times 

• Perform other reasonable duties assigned by the assigned by the Management

•  

1. Directs and coordinate overall activities of the Housekeeping Department.
2. To supervise the maintenance of cleanliness and attractive appearance in Guest accommodation and Public Areas.
3. To check all the laundry operations and make sure all the procedures / operations are applied according to the standards.

A Steward Supervisor oversees the cleaning and maintenance of dining and kitchen areas in a hospitality setting. This role involves managing a team of stewards, ensuring adherence to health and safety standards, coordinating schedules, and maintaining inventory of cleaning supplies. The supervisor also handles training, quality control, and reports to management on operational efficiency. Strong leadership and organizational skills are essential for success in this position.

What you will be doing:

• Provide supervision to Reservations team to ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Coach Reservations Agent in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Assist Reservations Manager in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift

• Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.

• To ensure the cleanliness of public areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our hotel
• To supervise Housekeeping Attendants and inspect guest rooms and surrounding service areas. Paying attention to details by keeping the standard of room cleanliness and product maintenance adhering to standard required by our hotel.
• To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

• Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)
• Responsible for assisting in a "hands-on" capacity should the need arise in any outlet or area in the Hotel.
• Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.

Steward Supervisor

Do you have a heart to serve and love being part of a team? As Steward Supervisor you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Enforcing the execution of the hotel’s hygiene and cleaning standards in their respective area and sections at all times.
• Supervising and providing practical assistance in the daily stewarding operation.
• To plan and control the chemical par stock level according to budget set at all times.
• To plan and control the par stock level operation equipment such as chinaware, cutlery buffet equipment, etc efficiently at all times.
• To ensure a smooth back-of-house operation and cater according to banquet event orders.
• To enforce and follow the hotel’s standards of procedures, rules, and regulations.
• Maintaining clear, healthy, and accurate communication with superiors, colleagues, and subordinates at all times.

• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas).
• Build a productive and professional relationship with Housekeepers staff members, Housekeepers clients and all contractor personal;
• Support housekeeping team to provide an excellent cleaning service;
• Oversee daily on the job training for all cleaning employees;
• Maintain accurate financial, maintenance and inventory records;

• Supervise the implementation of housekeeping standards and procedures.
• Open and close the shift and ensure effective shift hand over.
• Assist with the preparation of efficient departmental work schedules.
• Perform room allocations and room inspections to check audit standards and ensure over all cleanliness
• Liaise with Front Office for guest and hotel requirements.
• Replenish guest supplies and ensure that guests requests are promptly attended to.

Rooms Supervisor
Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service