Total 2 relationship manager job vacancies in Others category in Indonesia

The End-to-End Logistics Manager is a leadership role responsible for overseeing customer service, logistics, and export-import activities to ensure smooth and efficient operations that meet business objectives. This role is pivotal in driving operational excellence, improving customer satisfaction, and achieving cost and quality targets. The incumbent will work cross-functionally to develop and execute strategies that enhance supply chain processes and ensure compliance with internal and external standards.

Accountabilities:

Customer Service

• Develop and implement efficient business processes for order processing, fulfillment, and returns.
• Oversee effective management of customer complaints, ensuring timely resolution and improved satisfaction.
• Monitor and enhance customer service performance through key service performance indicators.
• Partner with logistics, warehouse, and quality teams to ensure timely deliveries and maintain inventory quality.
• Drive customer-centric initiatives, collect and analyze customer feedback to identify and implement improvements.
• Build a high-performing customer service team with a succession plan and flexible organization structure.

Logistics

• Manage and safeguard company assets, including inventory and equipment, ensuring accuracy and adherence to HSE policies.
• Plan and control storage and transportation of products, ensuring cost-effectiveness and efficiency.
• Lead continuous improvement initiatives in logistics processes, leveraging technology and redesigning systems.
• Ensure effective inventory management, including FIFO/FEFO practices, and compliance with quality and safety standards.
• Manage relationships with transporters and third-party warehouses to optimize logistics costs and performance.
• Strategically plan and manage logistics, warehousing, and transportation to meet customer satisfaction and financial goals.
• Develop and implement policies to maintain a high standard of HSE, quality, and productivity in warehouse and distribution operations.
• Monitor non-conformance reports, corrective actions, and improvement measures to enhance the quality system.

Export-Import (EXIM)

• Ensure EXIM activities comply with internal policies, external regulations, and international standards.
• Monitor accurate declaration of import/export documentation, including HS codes, origin, and value.
• Manage EXIM KPIs, such as clearance time, duty drawbacks, and reporting accuracy.
• Collaborate with customs, brokers, and other external stakeholders to streamline processes and reduce costs.
• Review and validate EXIM documentation to avoid unnecessary expenses.
• Support compliance standards through effective use of systems such as SAP.
• Represent the company in tax disputes, customs audits, and other external engagements.
• Prepare and present regular reports to finance and other stakeholders.

• To lead and develop a high-performance sale team
• To achieve sales and profitability targets for the Indonesia Veg Seeds business
• To support, coach and participate as necessary in building customer relationships
• To contribute to the development of sales campaigns and lead its implementation
• Responsible for managing all Vegetables seeds sales activities within Indonesia
• May contribute to and direct the implementation of the sales strategy to optimize overall sales volume and market share

Accountabilities:

• Ensure sales team effectiveness: hiring, capability building, performance management, motivation
• Achieve sales, profit and market share targets
• Contribute to and support pricing plans; manage distributor rebates
• Implement customer incentive plans
• Implement sales campaigns
• Ensure effective management of 'pull' programs at farm level in accordance with channel management strategy

Overarching Accountabilities

• Ensure that all relevant Syngenta policies are well understood and implemented by the sales team and where necessary, our customers
• Promote the image of Syngenta and represent the company in a professional manner.
• Reviews and coordinates with the broader team regarding market trends, product needs and competitive environment
• Implements the sales strategy for Veg seeds
• Implements initiatives that secure and maintain our leadership position and market share.
• Responsible for developing and coaching seeds sales managers, continuously enhancing leadership skills as well as broadening business knowledge
• Builds and fosters a team culture that values, recognizes and generates a business oriented, customer focused organization.
• Manages channel and key grower relationships
• Ensures proper forecasting and accuracy of sales volume.