Total 2 human resource assistant job vacancies in Others category in lagoi

Assist and ensure that the setup of function room is in accordance to Banquet Event Order  

Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives 

Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event 

Supervise the maintenance of service standards during banquet service operations  

Respond to any demands or complaints from guests with tact, sincerity and promptly.  To keep Banquet Manager informed of incidents during or after the function 

Keep track of banquet service operating equipment to ensure par level for smooth operations 

Handle requisition of items which require replacement 

Attend all meetings and trainings as assigned by management 

Ensure that all service and storage areas are kept safe, clean and locked  

Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards. 

Plan the manning allocation/work assignment per Banquet event 

Assist Banquet Manager in staff’s development, counselling and resolving staff conflict  

Input weekly entry of Banquet staff overtime and allowances 

Establish and maintain effective employee working relationships 

Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues 

Check that all Front Office employees report to work punctually and are well groomed before each of their shift 

Conduct daily briefings and ensure that all pertinent information is well received by team members 

Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions 

Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to 

Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible 

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

Liaise with Finance Department to ensure that credit procedures are properly carried out 

Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue 

Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling 

Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards 

Handle all guest correspondences and ensure prompt follow-ups 

Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times