Answering questions about a company's products or services. Through Email all channels, and serve First Layer Agents escalations Processing orders an..
Answering questions about a company's products or services. Through Email all channels, and serve First Layer Agents escalations
Processing orders and transactions
Resolving issues and troubleshooting technical problems
Delivering information about a company's offerings
Providing proactive First Layer Agents outreach
Handling customer complaints, from case escalations.
Collecting and analyzing customer feedback.
Has a bachelor’s degree from a college/university Or 6 months to 1-year BPO experience if the non-degree holder
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Have 30-35wpm typing skills
Ability to communicate effectively through chat/e-mailÂ
Willing working in shifting and flexible working hours
Internet knowledge : Understand basic knowledge of the internet, social media, and being able to use computers
Basic English : Ability using English writing and speaking.
