As Executive Housekeeper, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.
What you will be doing:
- Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury
- Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives
- Enhance your attention to detail, to help drive cleanliness and presentation results
- Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests
- Inspect guest rooms, with a focus in providing unique and magic moments for our guests
- Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work
- Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently
- Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs
- Responsible for recruiting the best new talent for our Housekeeping team
- Control payroll costs and manage budgets and forecasts
- Nurture, support and guide your team allowing them to grow and develop
- Ensure all equipment is in good working order and arrange repairs where necessary
- Oversee the retrieval, safekeeping and distribution of all lost and found items
- Be aware of current standards of competitor hotels
- Other duties as assigned
