Total 3 ux designer job vacancies in PR / Media / Communications category in Indonesia

Responsibilities

• Establish Content Guidelines: Develop and maintain a content writing system and guidelines to ensure consistency across products, helping Amartha speak with a clear and unified voice.
• User-Centered Copywriting: Write user-focused, actionable copy for Amartha’s digital products, including onboarding flows, microcopy, error messages, and call-to-actions that drive engagement and understanding.
• Content Strategy Development: Collaborate with stakeholders to define content needs, goals, and strategies for 0-to-1 product development and key initiatives.
• Mentor Junior Writers: Provide guidance to junior writers and content contributors, ensuring quality standards and consistency in tone and voice.
• Collaborate with Product and Design Teams: Work closely with design and product teams to integrate UX writing seamlessly into the user experience, from ideation through to final implementation.
• Project Management: Manage content-related project timelines to ensure on-time delivery of UX copy for product releases.

• Proven Experience in UX Writing: 3+ years of experience as a UX Writer, Content Strategist, or similar role, with a portfolio showcasing your work and approach to user-centered content.
• Strong Understanding of Content Strategy: Experience building and implementing content guidelines or writing systems for scalable use across multiple products.
• Exceptional Communication Skills: Ability to articulate ideas and rationales clearly to cross-functional teams, promoting consistency and alignment.
• User Research Proficiency: Experience with conducting and analyzing user research to inform content choices, including usability testing, surveys, and A/B testing.
• Experience with Collaborative Tools: Proficiency in Figma, or other collaborative tools used in product design and content management.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

UX Writer

6 months fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex and innovative and paving the way for creative avenues to revolutionise the tech industry in unconventional ways. 

As a UX Writer for the APAC market, you will partner across a wide range of departments alongside your team of designers and researchers to create and shape product experiences through meaningful text. You’re also a content strategist, defining product vision and narratives across multiple platforms and touch points.

You work well with people and are a problem solver. You are open to multiple perspectives and love coming up with fresh and innovative ideas based on the latest trends.

*Please share your portfolio showcasing UX writing work to be considered for the position.

Role:

• Partner with the rest of the team on delivering engaging content and communications for the users - UX Designers & product managers, UX Researchers, Project Managers, Content Strategists, engineers, etc.
• Collaborate and integrate with clients’ marketing, branding, creative and other teams.
• Drive and inspire dynamic ideas that connect with all types of users through clear and concise copy content across multiple touch points, including page copy, labels, navigation, headings, notifications, etc.
• Writing engaging UI copy in English and local languages that effectively communicate with local audiences, with a good understanding of local market nuances.
• Crafting content solutions to address complex legal, compliance, and engineering challenges; documenting writing and style guidelines, word lists, and strategic principles.
• Initiate & execute UX writing projects and identify better approaches to drive efficiency, providing insights and feedback to the team.
• Ideate and execute ideas from beginning to end in a fast-paced working environment.
  

You: 

• At least 6+ years of UX writing experience in an agency, financial services firm, and hyper-growth technology companies
• Experience leading large, complex content strategies for user experiences, from notifications to structuring content in the UI.
• Your commitment will be to delivering work of the highest quality while working with team members to constantly develop new ideas and ensure consistency by building frameworks and guidelines. 

• A sharp-eyed, detail-oriented oriented and good design ambassador. 
• Exceptional verbal and written English communication and presentation skills and ideally fluent in another asian language to support projects spanning APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

At Moladin, we want to create impact and value by providing an amazing product experience. Product is at the core of our company. We want to build a simple and intuitive app, yet evolving to remain highly relevant for our users as well as business. As a UX Writer, you will be in charge of designing the communication throughout our digital products by collaborating with product management, engineering, and data teams. Collaborating with product designers, you will navigate the end-to-end design process, from understanding and defining the problem scoping, translating it to a copy/communication intent, exploring the alternatives of copy solutions, gathering necessary feedback for the proposed solutions, handover to the development team, safeguarding the copy implementation, and tracking the performance of the copy design. You will initiate necessary processes on your own and demonstrate strong practices in expected design competencies with minimal supervision while helping mentor other more junior writers to elevate their crafts as well.

Responsibilities

• Work with product designers and product managers to translate user needs and business requirements into a high quality design solution that drives great outcomes and impact.
• Ensure smooth users experience and clear understanding throughout Moladin digital products and systems by facilitating user navigation, onboarding, promos, notifications, error messages, instruction and education material regarding Moladin products through high quality copies.
• Gather necessary data and contextual information with the most appropriate methods to identify user problems or to inform the copy decisions, and come up with creative solutions for the intended problems based on the premises from user research insights, business requirements, technical constraints, etc. 
• Create, craft, and deliver high quality copies that clearly communicate our design intention, incorporating Moladin's vision, tone of voice, and overall language and copywriting guidelines across products, as well as providing support documents such as release notes. 
• Gather necessary feedback from the users and stakeholders to narrow down the copy solution alternatives and inform the copy decision.
• Ensure the quality of the copies by conducting final edits and audits, and safeguard the implementation of copywriting in the developed products. 
• Build relationships with the product management, business, and engineering teams to better influence the communication design direction.  Adapt to these stakeholder's feedback, and be ready to challenge an idea whenever necessary.
• Collaborate with cross-functional teams consisting of research, legal, and marketing to better understand our users and business needs. 
• Work together with other UX Writers from different tribes to maintain copy consistency and quality across products, as well as contribute to creating, maintaining, improving and utilizing language and copy guideline documents.
• Create proper design documentation for each design project to store and easily share context.  
• Mentor at least one of the junior writers to help ensure the growth in our team qualities.

• 3 – 5 years of experience as a UX Writer / Product Copywriter in product digital industries. 
• Passionate about crafting clear communication for B2B products and systems. Being experienced in the Financing industry will be highly preferred, however having interest in learning about the Financing industry and all its terms will be a plus point. 
• A portfolio that showcases high quality UX copywriting works (and its application of copywriting fundamentals, interaction design principles and human-centered design methodology), as well as evidence of performing in a multidisciplinary design, business, and tech team.
• Ability to understand the identified problem and to dissect it down to the root cause, in order to understand the appropriate solutions.
• Ability to draw insights from both qualitative & quantitative data, and further identify problem areas to work on.
• Advanced skills and knowledge in product design with extensive and demonstrated expertise in effective communication design, information architecture and hierarchy, and interaction design.
• Independence in navigating the end-to-end design process, from defining the design intent and problem scoping, exploring the alternatives of solutions, gathering necessary feedback for the proposed solution, handover to the development team, and tracking the performance of the released solutions.
• Experience in managing expectations of internal and external stakeholders, as well as the ability to form consensus across a broad, fast-moving organization through excellent communication and interpersonal skills (including: negotiation, constructive feedback, presentation, managing expectations, and resolving conflicts).
• Excellent communication skills in both English and Indonesian.
• Ability to adapt and thrive in a fast-paced, high pressure, high ambiguity environment, and ability to manage multiple projects simultaneously.