Collect and analyze sample recordings and score recording results. Generate the Quality Control (QC) worksheet. Conduct phone verifications with Debt..
Collect and analyze sample recordings and score recording results.
Generate the Quality Control (QC) worksheet.
Conduct phone verifications with Debtors for QC purposes.
Create monthly reports, sign them, and document the QC results.
Offer suggestions to trainers based on the QC findings.
Stay available and actively participate with both the Desk Collection team and the Field Collection team.
Assume the role of an auditor.
Bachelor's degree or equivalent experience required, preferably in finance, banking, or a related field.
Minimum of 2 years of experience as a Quality Control (QC) professional, investigator, or auditor.
Strong interest in the financial technology industry.
Effective coaching, facilitation, presentation, and team-building abilities.
Proficiency with Microsoft Office, Google Sheets, and Google Drive
Attention to detail in work and advanced analytical abilities.
Strong communication, investigation, and negotiation skills
Fluency in Bahasa and English (preference given to fluent candidates).
Prepare performance reports of the QC Team, conduct analysis, and engage in discussions with the Head of Collection on new strategies, work programs,..
Prepare performance reports of the QC Team, conduct analysis, and engage in discussions with the Head of Collection on new strategies, work programs, regulations, SOPs, capacity plans, and other matters pertaining to the QC process.
Create, execute, monitor, evaluate, and enhance programs, methodologies, and training initiatives.
Analyze Quality Control test results and deliver feedback and interpretation to the Collection Team.
Ensure seamless integration of all Quality Control activities within the program's work management system and technology.
Oversee, assess, evaluate, and enhance the performance of the QC Teams to meet the KPI targets and motivate team members to attain plan goals.
Participate in Collection Meetings with the Collection Manager.
Bachelor's degree or equivalent experience required, with a preference for a background in finance, banking, or a related field.
At least 2 years in a supervisory or team leadership role.
Genuine enthusiasm for the dynamic landscape of the financial technology industry.
Demonstrated expertise in coaching, facilitation, presentation, and team building.
Previous experience in Agency Management is highly desirable.
Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must.
Exceptional communication, investigation, and negotiation skills.
Outstanding verbal and written communication skills.
Keen attention to detail and exceptional analytical skills.
