Total 45 Quality Assurance / Control job vacancies in Jl. Kaliurang Km. 9 Sardonoharjo, Ngaglik, Sleman, Daerah Istimewa Yogyakarta

1. Developing systems and compiling procedures & standards related to Quality Assurance (QA) & Health, Safety Environment (HSE)

2. Control and evaluate its implementation with the aim of ensuring QA & HSE meets established requirements

• Memantau, menganalisis, meneliti dan menguji perkembangan seluruh produk yang diproduksi.
• Melakukan monitoring proses pembuatan produk.
• Melakukan verifikasi kualitas produk.
• Memastikan barang yang diproduksi memiliki kualitas yang memenuhi standar perusahaan.

Role and responsibilities:

 Perform analysis in chemical laboratory and administration for reporting

 Sampling plan Quality aspect of chemical and physical

 Create reporting file of quality chemical & Physical

1. Perencanaan

a.Merencanakan fasilitas akomodasi (Mess) untuk staff/pekerja di site, jika client tidak memfasilitasi hal tersebut.

b.Menetapkan langkah dan strategi link untuk memenuhi pekerja (seputaran lokasi proyek) yang dibutuhkan di lokasi sesuai permintaan Client dengan berkoordinasi dengan Disnaker/Kepala Desa/Tokoh adat/dll setempat.

c.Membuat strategi proses yang berkaitan dengan karyawan pekerja proyek menyangkut kesehatan (P3K), tenaga kerja (BPJS), dll.

d. Bersama dengan klien menyusun kebutuhan tenaga kerja serta jadwal kebutuhan tenaga kerja tersebut diperlukan di site.

2. Pelaksanaan

a. Melakukan proses recruitment pekerja di lapangan untuk memenuhi permintaan Client.

b. Melengkapi administrasi seperti absensi pekerja, segala macam perjanjian, surat menyurat terkait kelengkapan di proyek, BPJS dll.

c.Melengkapi kebutuhan safety pekerja (jika tidak disediakan oleh Client) bersama sama dengan Site Coordinator bagi pekerja di lapangan.

d. Membuat rekapitulasi absensi pekerja berdasarkan daily basis pekerja yang menjadi dasar sistem penggajian serta dilaporkan ke kantor pusat.

e.Membuat Database karyawan (dilengkapi dengan alamat/mobile phone) dilengkapi dengan performancenya selama bekerja di proyek (bersama dengan Site Coordinator) tersebut.

Memeriksa, mencegah & menginformaksikan biaya-biaya yang tidak sesuai

Mensupervisi team quality control

Memeriksa, meverifikasi dan memutuskan pengeluaran produk.

Melakukan survei penyebab komplain customer dan mengusulkan saran perbaikan tahap awal

Memastikan sesuai dengan peraturan buku panduan pemeriksaan dan verifikasi melakukan pemeriksaan dan verifikasi produk dengan seksama

Memastikan pengeluaran barang setiap jenis produk sudah dilengkapi dengan produk cadangan.

Memeriksa format penulisan label produk sudah baku, lengkap, menjamin isi label produk dalam kotak pengemasan dengan produk nyatanya sesuai dan persyaratan perlindungan lingkungan dari customer.

Pencatatan pemeriksaan dan verifikasi yang relevan dengan akurat, menjamin keakuratan dari hasil pemeriksaan dan verifikasi, dan menyimpan serta mengelola secara keseluruhan.

Staff Engineering

QC. Line

- VENDOR SOURCING, NEGOTIATION, COST DOWN 

- MANAGE INCOMING DELIVERIES TO WAREHOUSE 

- LIAISE WITH STAKEHOLDERS FOR ON-TIME RECEIVING AND SYSTEM UPDATING 

- MANAGE OUTGOING SHIPMENTS FROM WAREHOUSE 

- IDENTIFY PROCESS BOTTLENECK TO IMPROVE PRODUCTIVITY, QUALITY AND EFFICIENCY 

- ENSURE THAT INVENTORY RECORDS ARE UPDATED 

- NEW PRODUCT APPROVAL FOR PROCESS SAMPLE/DOCUMENT SUBMISSION 

- KNOWING PRODUCT SPECIFICATION AND PLAN FOR DEVELOPING 

- COMMUNICATE AND WORK CLOSELY WITH PLANNING, QA, AND ENGINEERS ON THE PRODUCTION SCHEDULE, CHANGES, AND REVISIONS FROM CUSTOMERS OR ENGINEERING CHANGES.

As a QA Game Tester, one is expected to play the game under development in order to detect and describe all abnormal behaviors (bugs) regarding game functions, graphics, logic, design and content. Such bugs are reported to the development team for resolving, to ensure the best game player experience and the overall quality of the game before being released to the market.

QA Game Testers ensure that the games they are testing meet all the Gameloft QA standards.

Responsibilities : 

• Identify the requirements and execute the tasks received.
• Report bugs for the entire features one is responsible for during the testing cycle.
• Post a clear and accurate description of each bug found in the QA database.
• Create test cases for the features they are responsible for.
• Provide feedback regarding the game/certain features of the game from both tester and user point of view.
• Communicate efficiently with all the stakeholders involved.

1. Monitor, analyze, research and test the development of all manufactured products
2. Monitoring the product manufacturing process
3. Verify the product quality.
4. Document inspection and also tests on company products
5. Coordinate the development of Quality Management System
6. Promote awareness of customer requirements
7. Prepare and revise quality management system documents (Quality Manual, Quality system procedures and other documentations)
8. Ensure compliance of all function according to ISO 9001:2015.
9. Prepare Audit schedule, conduct internal audit, prepare audit report, write non conformance report
10. Communicating with top management and audit reports
11. Measure & Monitor process performance
12. Take necessary corrective and preventive actions

• Organize and deliver training all New Hires and prepare them for production
• Develop, facilitate and complete training needs and refresh training plan at QA team level, on assigned services or studios
• Create training content based on available resources - constantly be up to date according to needs; upload all content in Learning Platform
• Provide monthly and quarterly Training activity report to Managers at Service and BU level
• Test all team for tech knowledge on assigned service/studio

Quality Assurance - Jakarta - PT DIKA

• Membuat rencana pengujian yang komprehensif berdasarkan spesifikasi dan kebutuhan bisnis.
• Merancang skenario pengujian untuk mencakup semua fitur dan fungsionalitas aplikasi.
• Melaksanakan pengujian perangkat lunak, termasuk pengujian fungsional, pengujian integrasi, pengujian sistem, dan pengujian kinerja untuk memastikan bahwa aplikasi berjalan sesuai dengan harapan dan memenuhi standar kualitas yang ditetapkan.
• Memastikan bahwa standar kualitas yang ditetapkan oleh organisasi atau klien terpenuhi dalam setiap tahap pengembangan perangkat lunak.

Quality Assurance - PT DIKA

Staf Quality Assurance Pelayanan Pelanggan bertanggung jawab untuk melakukan penilaian dan pemantauan secara objektif, memberikan Umpan Balik & Pelatihan kepada Agen untuk meningkatkan kinerja kualitas layanan dari agen call center

As a QA Game Tester, one is expected to play the game under development in order to detect and describe all abnormal behaviors (bugs) regarding game functions, graphics, logic, design and content. Such bugs are reported to the development team for resolving, to ensure the best game player experience and the overall quality of the game before being released to the market.

QA Game Testers ensure that the games they are testing meet all the Gameloft QA standards.

Responsibilities : 

• Identify the requirements and execute the tasks received.
• Report bugs for the entire features one is responsible for during the testing cycle.
• Post a clear and accurate description of each bug found in the QA database.
• Create test cases for the features they are responsible for.
• Provide feedback regarding the game/certain features of the game from both tester and user point of view.
• Communicate efficiently with all the stakeholders involved.

We are looking for an experienced QA Lead to join our QA Business Unit’s Management Team.

You’ll be reporting to QA Program Manager and you’ll be responsible in developing a QA Service (group of testing activities) with everything it involves from growing a team of Specialists to Managing the resources, while developing short and long term plans then implementing them.

In most of the time you’ll need to have an Entrepreneurial mindset able to identify problems and/or opportunities by yourself, developing plans to address them, getting the buy in from Stakeholders and decisional factors, ultimately behaving as an internal Business Leader.

• All project tasks are allocated daily inside the local team, based on project plan, needs and priorities, for each test round, and sent by mail to your team and PM
• Manage role assignation in the team to match the project needs. Assigning/reassigning roles whenever necessary and informing the local QAM in writing (Mail/confluence) about the changes inside the team
• Review the team's activity to ensure compliance with QA standards and ensure no human/process error will be encountered twice by listing clear ways to avoid this in the team’s Confluence page
• Have a quick reaction to any type of requests, provide ETAs and results in accordance with the agreed upon deadlines
• Conduct bi-weekly coaching sessions with the successor focusing on specific leadership competencies while providing practical tools and resources to enhance successor's leadership skills. Offer constructive feedback and actionable recommendations for growth.
• Evaluate local team members following the evaluation system guidelines, discuss the results in 1 on 1 meetings and upload the evaluation results in dedicated tool for each team member
• Presents a quarterly report on team performance to the functional manager with action points to improve the results of the low performers
• Participates in the recruitment interviews for your team, each time they have taken place and informed the Recruitment specialist in writing of your final decision and feedback about the candidate
• Assist the QA Management team with budget forecasts and execution

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Job Descriptions:

1.     Analyze requirements documentation and provide constructive feedback with detailed test estimations

2.     Perform test scoping, estimation, preparation, and execution for application enhancements and bug fixes

3.     Administer detailed test plans, progress reports, and end of test reports

4.     Liaise with product managers, team leads, and developers to accurately understand the systems and produce effective test scripts and execution plans

5.     Define test scenarios based on business requirements

6.     Debug, record, and manage defects throughout project lifecycle

7.     Ensure application/system delivered to the end-user with adequate quality

8.     Create and own a scalable testing pipeline throughout the development lifecycle

1. Monitor, analyze, research and test the development of all manufactured products
2. Monitoring the product manufacturing process
3. Verify the product quality.
4. Document inspection and also tests on company products
5. Coordinate the development of Quality Management System
6. Promote awareness of customer requirements
7. Prepare and revise quality management system documents (Quality Manual, Quality system procedures and other documentations)
8. Ensure compliance of all function according to ISO 9001:2015.
9. Prepare Audit schedule, conduct internal audit, prepare audit report, write non conformance report
10. Communicating with top management and audit reports
11. Measure & Monitor process performance
12. Take necessary corrective and preventive actions