Total 9 customer experience manager job vacancies in Sales / Marketing category in Jl.jend Sudirman No.1

1. Membuat rencana kerja strategi penjualan, distribusi dan aktifitas promosi nasional.
2. Bertanggung jawab atas pencapaian target, implementasi dan efektivitas aktivitas promosi area.
3. Mengevaluasi kegiatan promosi & ketersediaan produk di outlet.
4. Memimpin aktivitas Sales & Promotion area.
5. Membangun tim yg kompeten.
6. Melakukan monitoring dan evaluasi kinerja semua bidang dibawahnya, dan melakukan tindakan solutif serta perbaikan, untuk membuat kinerja terus meningkat dari waktu ke waktu.
7. Melakukan perjalanan Dinas di area tanggung jawabnya.

• Develop and implement national sales strategies to achieve company targets
• Lead and manage a team of sales professionals
• Build and maintain strong relationships with distributors and key accounts
• Identify new business opportunities and expand market share
• Analyze sales data and market trends to optimize performance
• Monitor competitor activity and develop effective counter-strategies
• Ensure compliance with company policies and industry regulations

• Planning: Prepares yearly sales/turnover forecasts in corporation with Sales Offices (SO) and Delegate Offices (DO) for the delegated customers/countries/products. Presents these figures to supervisor for approval. Analyses monthly control reports (turnover and work orders)  and compares actual figures to plan. Initiates corrective measures in accordance with supervisor.
• Strategy Development/Concepts: Collects market data for the markets within his/her area of responsibility, e.g., customer information, data of competitors) and evaluates these data. Evaluates chances for sale, develops in accordance with supervisor, and/or the managers of the SOs/DOs goals and measures to achieve the goals (customer concepts, country concepts), considering the chances and risks of the diverse markets. Prepares suggestions concerning price and product policy. 
• Sales Management:
• Checks possibilities for the realization of requests/wishes from customers. Prepares sales offers for the customers and ensures their correct and  timely execution. Conducts sales negotiations with customers, SO’s/DO's. Advises customers in technical questions, together with competent partners in the technical organization, as required. Checks and fulfills customer requests, prepares sales offers and watches further steps.
• Negotiates on prices within delegated authority.
• Customer Care: Regularly conducts customer visits and discussions, in order to get information or to discuss customers’ wishes, questions, contracts, delivery and sales conditions, etc. for series of products or special orders. Advises customers concerning the utilization of products. Proposes new products to customers. Supports customers in the development and introduction of new products as well as by training measures, presentations, and advice on marketing measures concerning the sales of new products. In case of reclamations/rejects, decides about the correct measures to be taken.

Requirements:

• Minimum education S1, all majors
• Have a minimum of 2 years’ experience as a sales manager and ever worked in Shoes/Garment/Label industrial is prefer
• Have factory audit experience
• Understand and comprehend the sales process in Modern Market
• Have good interpersonal skills and leadership skills
• Able to work in team or individually
• Mastering good English and Mandarin (spoken and written)
• Able to work in details
• Able to operate a computer and system, especially the Ms program. Office
• Have good presentation skills

Key Roles:

• New Business Acquisition
• Develop Strong pipeline and new client
• Maintaining Client Relationship
• Handle day to day operations
• Manage all account in portfolio
• Monitor team progress on Sales and Customer Service
• Ability to train the Salesforce
• Ability to review and check contract, MOU and agreements for company.

• Pendidikan minimal S1 Komunikasi/Marketing/Jurusan relevan
• Memiliki kemampuan analisa data, strategi kreatif, komunikasi, dan presentasi yang baik
• Memiliki jiwa leadership, open minded, good listening, strong adaptability, dan fast learner
• Memiliki pengalaman sebagai Brand Manager atau Assistant Brand Manager di Industri FMCG/Kosmetik/Fashion
• Familiar dengan trend media digital
• Penempatan di Head Office, Jakarta Timur

1. Selling Food & Beverage ingredients to HORECA & B2B
2. Create and maintain good relationships with the existing customers through regular contacts and/or meetings
3. Deliver weekly and monthly progress sales achievement versus monthly sales target
4. Achieve monthly sales target by creating new projects while maintaining existing business
5. In-depth knowledge of managing a high-performance sales team.
6. Applicable experience in sales performance metrics
7. Customer-oriented with strong negotiation skills
8. Achievement Oriented

Responsibilities

1. Coordinate and increase sales through online or offline channels

2. Coordinate all media, event organizers and business partners for promotional purposes and increase sales

3. Maintain the effectiveness of inventory levels with merchandiser

4. Evaluate the achievement of sales targets

5. Carry out an effective marketing strategy that is oriented towards achieving and increasing sales targets

6. Provide direction and problem solving for problems related to sales achievement

7. Build and maintain relationships with business partners, clients and vendors

8. Carry out coaching and assessment of subordinate behavior and achievements

9. Develop the company's products or services

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.