To ensure that all of Hotel’s guests and visitors are greeted, attended to and assisted with a level of service that is professional, friendly and genuine.
Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of the hotel.
Responsible for welcoming of guests and escorting them to their Rooms where necessary, in a professional friendly and genuine manner.
Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from Guest Rooms, cars and Reception.
Responsible and accountable for all operations in relation to the hotel vehicles whilst on duty. To ensure that vehicles are properly maintained.
Prepared and obtain any car bookings for the day.
To have a comprehensive knowledge of the neighborhood / city and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
