Total 14 job vacancies by AccorHotel

1. Making new recipe/products which may improve quality of food or lower food cost.
2. Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner.
3. Ensure Kitchen team adhere to food safety, health, security and loss control policies and procedures and Government legislation

1. Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage.
2. Suggest new recipe/products which may improve quality of food or lower food cost.
3. Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
4. Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner.
5. Ensure Kitchen team adhere to food safety, health, security and loss control policies and procedures and Government legislation

• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Makes sure that the correct ordering procedures are followed, and that every order is done through a captain order.
• Is fully instructed about Daily Specials and promotions, as well as the usual menu offer, including recipes.

- Ensuring excellent customer service by maintaining high standards of hospitality, cleanliness, and efficiency.

- Overseeing the bar area, including inventory management, ordering supplies, maintaining stock levels.

•Visit clients daily to develop new accounts and/or manage repeated clients to produce catering, meeting and event business

•Coordinate professional catering, meeting and event at the hotel by liaising with companies requirement and expectation

Primary Responsibilities

Marketing Management

• Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets
• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases
• Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments
• Disseminates corporate press releases to appropriate local trade and consumer media
• Establishes a program for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned
• Coordinates all activities with the Sales Manager
• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate
• Maintains mailing list/contact file
• Maintains hotel photo file
• Liaises with Human Resource Manager on matters affecting corporate image
• Develop hotel gifts and giveaways
• Builds profile within local market place through attendance at various events and local market place
• Co-ordinates hotel photography when required
• Monitors awareness of competitor activities and use information when developing strategies
• Plans and coordinates sponsorship activities.
• To supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.

Team Management

• Interview, select and recruit direct reports  
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

1. Directs and coordinate overall activities of the Housekeeping Department.
2. To supervise the maintenance of cleanliness and attractive appearance in Guest accommodation and Public Areas.
3. To check all the laundry operations and make sure all the procedures / operations are applied according to the standards.

• maintain the property’s facilities and equipment to
• ensure a safe and functional environment for the guests.

• Assist in leading, mentoring and training in Operations
• Ensure brand standards are maintained

▪ Communicate food orders with short order cooks to ensure meals are cooked as ordered and are grouped by customers.
▪ Responsible for handling all cash and credit card transactions for all food and beverage purchases.
▪ Ensure proper cleaning of checkout and dining area.

• Working with the groups team on a day to day basis ensuring all enquires are analysed and responded to within brand standard timeframes
• Assist in the preparation of contracts for the leisure segment (FIT, group allocation and series)
• Work closely to set daily pricing and business strategies for all segments to maximise occupancy and ADR.

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Handle guest requests, questions and concerns effectively and promptly
• Upholds the highest standard of internal and external customer service at all times

- Set up rooms & function areas in the hotel
- Clear and reset tables as well as ensuring service areas are clean and tidy
- Maintain standards of hygiene for food handling and presentation