Total 11 job vacancies by AccorHotel

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the T&C team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of Recruitment & Selection, Payroll Process, Compensations & Benefits, Training & Development, Performance Management System, Employee Relations, T&C Initiatives.
• Assist the T&C Head to develop an annual and long-term T&C plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Oversee the organization and execution of employees’ social, athletic and recreational activities.
• Maintain a good working relations with all departments and all professional external contacts.

The Butler provides the highest level of personalized service to the guests. A Butler takes pride in understanding guests' preferences, needs, and desires to create bespoke experiences tailored to their tastes. With exceptional attention to detail and a commitment to excellence, the Butler ensures that every aspect of the guest's stay is flawlessly executed, from seamless check-in to personalized amenities and exclusive services. By embodying the epitome of luxury hospitality, the Butler exceeds guest expectations and upholds the hotel's reputation.

Director of Marketing Communications

At Fairmont Jakarta, our Marketing Communications professionals are responsible for developing and executing marketing strategies that enhance the brand presence of the hotel, attract guests, and promote the various services and offerings. This role involves creating captivating content, managing digital platforms, coordinating promotions, and ensuring effective communication to engage both potential and existing guests. Showcase your creative flair and interpersonal skills as Director of Marketing Communications, where you will grow our market share with exciting promotional campaigns that showcase our exceptional guest offerings with the objective of generating revenue in mind. 

Employment will be under local contract. Open for Indonesian citizen only. 

What you will be doing:

• Content Creation: Develop engaging and informative content for various marketing materials, including the hotel's website, social media platforms, email campaigns, brochures, advertisements, and press releases.
• Brand Messaging: Craft and maintain a consistent brand voice and messaging across all communication channels, reflecting the hotel's unique identity and values.
• Digital Marketing: Manage the hotel's online presence by overseeing social media accounts, website content, and online advertising to drive bookings and engagement.
• Promotional Campaigns: Plan and execute marketing campaigns, special offers, and packages to attract guests for events, holidays, and seasonal promotions.
• Event Promotion: Collaborate with the events team to promote weddings, conferences, meetings, and other events hosted by the hotel, both internally and externally.
• Partnerships and Collaborations: Identify and establish partnerships with local businesses, travel agencies, and influencers to expand the hotel's reach and attract new customers.
• Visual Content: Work with designers to create visually appealing graphics, photographs, and videos that showcase the hotel's amenities, rooms, and experiences.
• Public Relations: Manage relationships with media outlets, influencers, content creators and journalists to secure media coverage and press releases that highlight the hotel's achievements and offerings.
• Market Research: Stay up-to-date with industry trends, market demands, and guest preferences to adapt marketing strategies effectively.
• Analytics and Reporting: Monitor the performance of marketing campaigns using analytics tools and provide regular reports to evaluate the success of different initiatives.
• Collaboration: Coordinate with various departments within the hotel to ensure consistent messaging and alignment of marketing efforts.

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• The Guest service Centre is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner
•  To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Helps guests as they arrive at the hotel, taking charge of their vehicle and/or luggage
• Handles any ad hoc requests for taxis and assures necessary follow-up
• Ensures the smooth transfer of guest's luggage on arrival and departure
• Explain well all facilities of hotel and hotel room feature
• Ensures the safety of guests' property (luggage, vehicles, keys etc)

The Assistant Events Manager plans, coordinates, and executes a wide range of high-profile events, including conferences, galas, and corporate gatherings. The Assistant Events Manager is responsible for liaising with clients and guests to understand their specific needs and preferences, overseeing event setups, managing on-site logistics, and coordinating with various departments to deliver exceptional guest experiences. Additionally, the Assistant Events Manager plays a pivotal role in maintaining the hotel's reputation for excellence, attention to detail, and luxury service standards, thereby contributing to the overall success of the hotel and enhancing its image within the international chain. 

The Concierge provides exceptional guest services and personalized experiences, catering to the unique needs and preferences of each guest. As a central figure in the hotel's guest relations team, the Concierge plays a vital role in welcoming and assisting guests throughout their stay, ensuring a seamless and memorable experience. By leveraging their extensive knowledge of the local area, the Concierge offers expert recommendations for dining, entertainment, cultural events, and exclusive experiences. They also coordinate guest requests, such as restaurant reservations, transportation arrangements, and excursion bookings, with a focus on exceeding guest expectations and delivering the highest level of hospitality.

The Technician maintains and repairs the various technical systems and equipment within the residences. The Technician plays a crucial role in troubleshooting and resolving issues related to electrical, plumbing, HVAC, and other mechanical systems to ensure their proper functioning. They are responsible for conducting routine inspections, carrying out preventive maintenance tasks, and responding promptly to guest requests or emergencies. The Technician also assists in the installation and setup of new equipment and collaborates with other departments to coordinate maintenance activities without causing disruptions to guests. Their expertise and technical skills are essential in ensuring a safe and comfortable environment for guests, maintaining the high standards of the residences, and upholding its reputation for excellence in hospitality.

Chef De Partie
Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Actively share ideas, opinions and suggestions to improve the environment and menus
Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
Communicate effectively with the rest of the team and thrive for guest feedback

The All Day Dining Hostess serves a crucial role in ensuring exceptional guest experiences. They provide warm, professional, and personalized service to guests visiting the hotel's all-day dining restaurant. They act as the first point of contact for guests, warmly welcoming them, managing reservations, and guiding them to their tables. With a keen eye for detail, the hostess ensures the smooth flow of dining operations, coordinating with the culinary and service teams to deliver impeccable service. They possess excellent communication skills and possess in-depth knowledge of the hotel's dining offerings, ensuring guests receive personalized recommendations and assistance. By embodying the hotel's commitment to luxury and hospitality, the All Day Dining Hostess contributes to creating memorable dining experiences that exceed guests' expectations and solidify the hotel's reputation as a top destination for discerning travelers.

Marketing Communications Manager plays a crucial role in orchestrating and implementing the hotel's marketing strategies to enhance its brand image and drive revenue. This position is responsible for developing and executing comprehensive marketing campaigns and communication initiatives, targeting both potential and existing high-end clientele. The Marketing Communications Manager collaborates with various departments to ensure consistent and compelling messaging across all channels, including digital platforms, social media, print, and events. By leveraging their expertise in luxury hospitality and market trends, they aim to position the hotel as a premier destination, fostering customer loyalty and increasing overall brand recognition within the competitive hospitality industry.