Total 247 job vacancies by AccorHotel

Commis II supports the culinary operations of Arts Cafe by assisting in food preparation, cooking, and maintaining kitchen cleanliness. As a Commis II, the individual plays a crucial role in ensuring the smooth and efficient functioning of the kitchen. They work under the guidance of senior chefs and are responsible for executing basic cooking techniques, preparing ingredients, and assisting in the creation of dishes. The position provides an opportunity for aspiring chefs to gain hands-on experience, develop their culinary skills, and learn from experienced professionals. The Commis II contributes to the overall culinary excellence of the hotel by demonstrating a strong work ethic, attention to detail, and a passion for delivering high-quality cuisine

Sales Manager

- Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.

-We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.

- Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
- Establish parameters, quotes and negotiate prices and seal contracts

- Maintain accounts, contact, activity and business details

Reporting to the Commercial Director, key responsibilities include:

• Stay informed on market trends, maintain a library of sales resources, and conduct ongoing market research
• Promote and solicit business through sales trips, community networking, and maintaining relationships with key stakeholders
• Oversee internal promotions, ensuring all marketing materials are up-to-date and aligned with management standards
• Coordinate with Front Office and Housekeeping Departments to manage room reservations and customer inquiries
• Develop and execute direct mail campaigns in conjunction with the Public Relations Department to promote hotel facilities and events
• Assist in developing and implementing sales strategies to meet or exceed revenue targets
• Train and mentor junior sales team members, providing guidance on sales techniques and customer relationship management
• Analyze sales data and prepare regular reports for the Commercial Director, highlighting key performance indicators and areas for improvement
• Collaborate with the Revenue Management team to optimize pricing strategies and maximize occupancy rates
• Represent the hotel at industry events, trade shows, and conferences to expand the property's network and generate new business opportunities

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Accounting Officer

The Accounting Officer will play a crucial role in the finance department by ensuring accurate financial record-keeping, effective management of financial transactions, and compliance with hotel policies and regulations. This role will involve assisting accounts payable, accounts receivable, payroll, financial reporting, as well as assisting with audits and budgeting.

What you will be doing:

• Assist in managing accounts receivable processes, ensuring timely and accurate collections.
• To ensure all charges and payments are posted to the correct ledger and to maintain and to minimize balance of hotel and accounts receivable.
• To prepare the proforma invoice, invoice and all the billing related with clients.
   

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the T&C team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of Recruitment & Selection, Payroll Process, Compensations & Benefits, Training & Development, Performance Management System, Employee Relations, T&C Initiatives.
• Assist the T&C Head to develop an annual and long-term T&C plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Oversee the organization and execution of employees’ social, athletic and recreational activities.
• Maintain a good working relations with all departments and all professional external contacts.

The Butler provides the highest level of personalized service to the guests. A Butler takes pride in understanding guests' preferences, needs, and desires to create bespoke experiences tailored to their tastes. With exceptional attention to detail and a commitment to excellence, the Butler ensures that every aspect of the guest's stay is flawlessly executed, from seamless check-in to personalized amenities and exclusive services. By embodying the epitome of luxury hospitality, the Butler exceeds guest expectations and upholds the hotel's reputation.

Director of Marketing Communications

At Fairmont Jakarta, our Marketing Communications professionals are responsible for developing and executing marketing strategies that enhance the brand presence of the hotel, attract guests, and promote the various services and offerings. This role involves creating captivating content, managing digital platforms, coordinating promotions, and ensuring effective communication to engage both potential and existing guests. Showcase your creative flair and interpersonal skills as Director of Marketing Communications, where you will grow our market share with exciting promotional campaigns that showcase our exceptional guest offerings with the objective of generating revenue in mind. 

Employment will be under local contract. Open for Indonesian citizen only. 

What you will be doing:

• Content Creation: Develop engaging and informative content for various marketing materials, including the hotel's website, social media platforms, email campaigns, brochures, advertisements, and press releases.
• Brand Messaging: Craft and maintain a consistent brand voice and messaging across all communication channels, reflecting the hotel's unique identity and values.
• Digital Marketing: Manage the hotel's online presence by overseeing social media accounts, website content, and online advertising to drive bookings and engagement.
• Promotional Campaigns: Plan and execute marketing campaigns, special offers, and packages to attract guests for events, holidays, and seasonal promotions.
• Event Promotion: Collaborate with the events team to promote weddings, conferences, meetings, and other events hosted by the hotel, both internally and externally.
• Partnerships and Collaborations: Identify and establish partnerships with local businesses, travel agencies, and influencers to expand the hotel's reach and attract new customers.
• Visual Content: Work with designers to create visually appealing graphics, photographs, and videos that showcase the hotel's amenities, rooms, and experiences.
• Public Relations: Manage relationships with media outlets, influencers, content creators and journalists to secure media coverage and press releases that highlight the hotel's achievements and offerings.
• Market Research: Stay up-to-date with industry trends, market demands, and guest preferences to adapt marketing strategies effectively.
• Analytics and Reporting: Monitor the performance of marketing campaigns using analytics tools and provide regular reports to evaluate the success of different initiatives.
• Collaboration: Coordinate with various departments within the hotel to ensure consistent messaging and alignment of marketing efforts.

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• The Guest service Centre is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner
•  To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Helps guests as they arrive at the hotel, taking charge of their vehicle and/or luggage
• Handles any ad hoc requests for taxis and assures necessary follow-up
• Ensures the smooth transfer of guest's luggage on arrival and departure
• Explain well all facilities of hotel and hotel room feature
• Ensures the safety of guests' property (luggage, vehicles, keys etc)

The Assistant Events Manager plans, coordinates, and executes a wide range of high-profile events, including conferences, galas, and corporate gatherings. The Assistant Events Manager is responsible for liaising with clients and guests to understand their specific needs and preferences, overseeing event setups, managing on-site logistics, and coordinating with various departments to deliver exceptional guest experiences. Additionally, the Assistant Events Manager plays a pivotal role in maintaining the hotel's reputation for excellence, attention to detail, and luxury service standards, thereby contributing to the overall success of the hotel and enhancing its image within the international chain. 

The Concierge provides exceptional guest services and personalized experiences, catering to the unique needs and preferences of each guest. As a central figure in the hotel's guest relations team, the Concierge plays a vital role in welcoming and assisting guests throughout their stay, ensuring a seamless and memorable experience. By leveraging their extensive knowledge of the local area, the Concierge offers expert recommendations for dining, entertainment, cultural events, and exclusive experiences. They also coordinate guest requests, such as restaurant reservations, transportation arrangements, and excursion bookings, with a focus on exceeding guest expectations and delivering the highest level of hospitality.

The Technician maintains and repairs the various technical systems and equipment within the residences. The Technician plays a crucial role in troubleshooting and resolving issues related to electrical, plumbing, HVAC, and other mechanical systems to ensure their proper functioning. They are responsible for conducting routine inspections, carrying out preventive maintenance tasks, and responding promptly to guest requests or emergencies. The Technician also assists in the installation and setup of new equipment and collaborates with other departments to coordinate maintenance activities without causing disruptions to guests. Their expertise and technical skills are essential in ensuring a safe and comfortable environment for guests, maintaining the high standards of the residences, and upholding its reputation for excellence in hospitality.

Chef De Partie
Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Actively share ideas, opinions and suggestions to improve the environment and menus
Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
Communicate effectively with the rest of the team and thrive for guest feedback

The All Day Dining Hostess serves a crucial role in ensuring exceptional guest experiences. They provide warm, professional, and personalized service to guests visiting the hotel's all-day dining restaurant. They act as the first point of contact for guests, warmly welcoming them, managing reservations, and guiding them to their tables. With a keen eye for detail, the hostess ensures the smooth flow of dining operations, coordinating with the culinary and service teams to deliver impeccable service. They possess excellent communication skills and possess in-depth knowledge of the hotel's dining offerings, ensuring guests receive personalized recommendations and assistance. By embodying the hotel's commitment to luxury and hospitality, the All Day Dining Hostess contributes to creating memorable dining experiences that exceed guests' expectations and solidify the hotel's reputation as a top destination for discerning travelers.

Marketing Communications Manager plays a crucial role in orchestrating and implementing the hotel's marketing strategies to enhance its brand image and drive revenue. This position is responsible for developing and executing comprehensive marketing campaigns and communication initiatives, targeting both potential and existing high-end clientele. The Marketing Communications Manager collaborates with various departments to ensure consistent and compelling messaging across all channels, including digital platforms, social media, print, and events. By leveraging their expertise in luxury hospitality and market trends, they aim to position the hotel as a premier destination, fostering customer loyalty and increasing overall brand recognition within the competitive hospitality industry.

The Chef de Partie oversees the section or station within the kitchen, ensuring the smooth and efficient operation of that area. The Chef de Partie is responsible for the preparation, cooking, and presentation of food items according to established recipes and quality standards. They play a crucial role in maintaining the culinary excellence of the hotel by executing culinary techniques, adhering to portion control guidelines, and ensuring consistent taste and presentation. The Chef de Partie also collaborates with the culinary team to contribute to menu development, assists in maintaining kitchen hygiene and safety standards, and supports the training and development of junior kitchen staff. This position requires strong culinary skills, attention to detail, and the ability to work well under pressure to deliver exceptional dining experiences to guests.

Operation

• Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work
• Ensure personal cleanliness and proper deportment of all team members
• Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage
• Discuss with the Executive Chef and recommends menu price adjustments
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner
• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food
• Suggest new recipe/products which may improve quality of food or lower food cost
• Check the maintenance of all kitchen equipment
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to

Team Management

• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization
• Interview, select and recruit team members
• Identify and develop team members with potential
• Conduct performance review with the team
• Develop, conduct and maintain records of all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

What you will be doing:

• Adhere to the Spa Policy & Standard Operating Procedures manual
• Manage the operations and efficiency of the wellness facilities
• Support strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall well-being offer / product
• Training and Coaching of reception and spa attendant
• Schedule treatment bookings and ensure smooth operation of the reception
• Maintaining a high level of professionalism in all aspects of the job

What you will be doing:

• Responsible for implementing safety & security operation to standards and quality 
• Responsible for assisting the Assistant Security Manager in the planning, coordination, organization, staff supervision and quality control for the security operational in order to effect optimum protection of guest, employee and hotel assets
• Responsible for day to day security operation through the effective and efficient of security officers
• Ensure that the hotel and department standards are strictly maintained
• Facilitate effective and reliable communication across all team members / security officers including handovers to next shift supervisors
• Ensures that all security officers are strictly complied with the standards, policies and procedures established by the department
• Strictly monitor, maintain and enhance security officer performance standards

This position is to assist Assistant Chief Engineer during daily operation within Engineering 

What you will be doing:

• Provide advice to ACE of all aspects the maintenance support, environmental controls and operational efficiency of the property
• Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems
• Responsible for the proper organization and functioning of the energy management function of the POMEC Department
• Recycles where-ever possible and enforces cost saving

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager, Reception and Duty Manager 

• Assist the Executive Chef in managing the day-to-day operations of the pastry kitchen, including workflow, scheduling, staffing, and training to ensure efficient and effective kitchen operations.
• Collaborate with the Executive Chef in developing new pastry recipes, menu items, and seasonal specialties that showcase innovation, creativity, and culinary excellence, while meeting guest preferences and dietary restrictions.
• Maintain high standards of quality and consistency in pastry production, including taste, texture, appearance, and portion size, conducting regular tastings, evaluations, and quality checks to ensure adherence to standards.
• Supervise chef de partie, pastry cooks, commis in their daily tasks, providing guidance, coaching, and training to ensure proper techniques, efficiency, and teamwork in pastry production.
• Assist in managing inventory and procurement of pastry ingredients, equipment, and supplies, including monitoring stock levels, controlling costs, and ensuring freshness and availability of ingredients for production.
• Oversee the production and presentation of pastry and dessert items, including baking, cooking, decorating, and finishing techniques, ensuring consistency, accuracy, and excellence in execution.
• Collaborate with F&B Service teams to support pastry production for special events, including menu planning, preparation, and execution to meet event specifications and guest expectations.
• Ensure compliance with hygiene and safety standards in the pastry kitchen, including proper handling of ingredients, cleanliness of equipment and work surfaces, and adherence to food safety regulations.
• Interact with guests in a professional and engaging manner, responding to inquiries, accommodating special requests, and providing recommendations or explanations about pastry menu items and ingredients.