Total 4 job vacancies by AccorHotel

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Job Purpose

To support Director of Spa & Wellbeing to manage the operations (SPA, The Shop, Fitness Centre and Wellness in the entire Resort) by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives. Ensuring the facilities and treatments offered continually exceed guest expectations.

Director of Spa & wellbeing would be accountable for managing the budget, forecast on revenue and expense, capital expenditure, and support the Wellness program. And would be responsible for maintaining all regulatory requirements.

Liaise and work alongside team member from other Department at all times to provide the best service and Resort experience, as well as to maintain connection with outside vendor and trainer to provide wellness and wellbeing activity for our guest

General Duties

1. To responsible for the operation of the Spa & Wellbeing department (including SPA areas, The Shop, Tennis Court, classes, activities, etc.) by ensuring overall condition and maintenance of the property are well maintain, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. All in term of assets and respect of equipment in all areas.

2. Manages and organizes Fitness and Wellness area including Tennis Court with mission is to ensure the Wellness and Wellbeing of all guest in the Resort. This is accomplished within the scope of a budget and in conformity with well- defined management norms.

3. Manages and organizes the Retail Shop with mission is to ensure the area is well stocked and well maintain at all time with focus on Wellness and Wellbeing of all guest in the Resort.

4. To support the operation as Spa receptionist/admin and assist guest with Fitness and Daily activities whenever is needed

5. Responsible for planning, directing, controlling, co-coordinating and participating in the event (activities, class, program, retreat, etc.) of all personnel by engaged in Wellness and Wellbeing activities.

6. Responsible for the cleanliness and maintenance of the Spa areas and The Sanctuary areas by ensuring all the cleanliness (neat and tidy), safety and uncompromising attention to all guest(s).

Hotel safety and security

1. Responsible for the hotel safety and fire standards, ensure regular check, and that safety standards and emergency procedures being implemented in the team

2. Support regular fire drills in co-operation with the security department

3. On call 24/7 availability given the nature of the Position and Safety and Security importance towards colleagues, guests and asset

The Director of Sales is responsible for leading the hotel's sales and revenue strategies to maximize profitability. This role requires creating, managing, and executing strategies to grow revenue across rooms, events, and other services. The Director of Sales will oversee the sales team, foster client relationships, and position the hotel as a premier destination in the market.

As a Director of Sales, your role encompasses a broad range of responsibilities aimed at driving revenue growth, maintaining customer satisfaction, and leading your sales team effectively. Here's an overview of the duties typically associated with this role:

1. Developing Sales Strategies: You will be responsible for creating and implementing sales strategies to achieve company objectives. This involves identifying target markets, setting sales goals, and planning how to reach them.
2. Managing Sales Team: You will lead and manage the sales team, including hiring, training, setting performance expectations, and providing ongoing coaching and feedback to ensure they meet their targets.
3. Setting Sales Targets: Work with senior management to set sales targets for the team and ensure that they are realistic and achievable.
4. Monitoring Sales Performance: Track sales metrics and performance against targets, analyzing data to identify areas for improvement and implementing corrective measures as needed.
5. Building and Maintaining Customer Relationships: Cultivate relationships with key customers and clients, understanding their needs and ensuring high levels of customer satisfaction. This may involve participating in client meetings, and negotiations, and resolving any customer issues or complaints.
6. Market Research and Analysis: Stay abreast of market trends, competitor activities, and customer preferences to identify new opportunities and adjust sales strategies accordingly.
7. Collaborating with Marketing: Work closely with the marketing team to develop sales collateral, promotional materials, and campaigns that support sales efforts.
8. Developing Pricing Strategies: Determine pricing strategies based on market analysis, product demand, and competitive landscape to maximize revenue while remaining competitive.
9. Forecasting Sales Revenue: Provide accurate sales forecasts to inform budgeting and resource allocation decisions.
10. Implementing Sales Processes and Tools: Develop and refine sales processes, tools, and methodologies to improve the efficiency and effectiveness of the sales team.
11. Representing the Company: Act as a spokesperson for the company at industry events, conferences, and networking functions to promote the company's products/services and build brand awareness.
12. Reporting and Analysis: Prepare regular sales reports and presentations for senior management, providing insights into sales performance and recommendations for improvement.
13. Ensuring Compliance: Ensure that sales activities comply with relevant laws, regulations, and company policies.
14. Continuous Learning and Development: Stay updated on industry trends, sales techniques, and best practices through training, workshops, and professional development opportunities.
15. Driving Innovation: Encourage innovation within the sales team to develop new sales techniques, products, or services that can provide a competitive edge.