Total 2 job vacancies by AccorHotel

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.  
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.  
• Explain guarantee, special rate, and cancellation policies to callers.  
• Accommodate and document special requests.  
• Answer questions about property facilities/services and room accommodations.  
• Follow sales techniques to maximize revenue. Input and access data in reservation system.  
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.  
• Follow proper escalation procedures when addressing guest concerns. 

Key Deliverables and Responsibilities:

• Organize the store efficiently and maintain high hygiene standards.
• Ensure cleanliness in all storage areas, including shelves and chillers.
• Assist during vegetable receiving. 
• Sanitize vegetables & Fruits and transfer to Vegetable storage
• Arrange vegetables properly in the designated chiller, following standard procedures.
• Regularly monitor storage temperatures of chillers, freezers & dry store.
• Record temperature readings diligently.
• Communicate any temperature variations immediately to the Engineering Department and Department Head.
• Adhere to HACCP procedures and policies to ensure food safety.
• Help in issuing food items to F&B outlets and kitchens based on approved requests from the Executive Chef.
• Report activities and any issues to the BOH Manager / Stewarding Department Head.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.