Total 2 job vacancies by AccorHotel

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.  
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.  
• Explain guarantee, special rate, and cancellation policies to callers.  
• Accommodate and document special requests.  
• Answer questions about property facilities/services and room accommodations.  
• Follow sales techniques to maximize revenue. Input and access data in reservation system.  
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.  
• Follow proper escalation procedures when addressing guest concerns. 

Security Manager
Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Ensure the overall safety and security of the guests, employees and property premises
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Assist guests regarding hotel facilities in an informative and helpful way
• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
• Always be on-call, including off-duty hours, for any emergency that may arise