Total 8 job vacancies by AccorHotel

• To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled.
• To check the room after the guest’s departure and to follow the “Lost & Found” procedure.
• To review on daily basis the butlers’ logbook and keep it updated.
• To daily update the guest profiles with “likes” and “dislikes”.
• To share daily activity highlights with including internal and external guest opportunities.
• To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales  budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the resort
• Survey, review and analyze competition, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

This position is responsible for the Sales & Marketing Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

You will:

• Handle incoming event leads professionally through all channels. 
• Provide detailed conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Coordinate and host familiarisation and site inspections.
• Assist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.
• Update and maintain accurate account profiles in the database systems.
• Ensure success in delivering customer events in order to ensure client satisfaction and repeat business.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

• To answer the calls with clear speech and pleasant voice.
• To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
• To recognize VIP guests and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the manager for advice in serious cases or if an approval is required.
• To properly use the telephone etiquettes as per Sofitel standards.
• To have a perfect knowledge of room types and rate structure.
• To ensure the accuracy of all booking information entered in the PMS.

• Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
• Supporting & Handling Email Reservations
• Taking Internal & External calls follow LISTEN/LQA Standard
• Perfect Arrival Check 
• Rate Loading
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
• As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

We are seeking a Talent & Culture Manager to join our team in Kuta Selatan, Indonesia. In this role, you will be responsible for developing and implementing strategies to enhance our organizational culture and manage talent effectively.

Key responsibilities include:

• Develop and implement comprehensive talent management strategies aligned with organizational goals
• Oversee the full recruitment cycle, from sourcing candidates to conducting effective onboarding processes
• Design and implement learning and development programs to enhance employee skills and performance
• Collaborate with leadership to cultivate a positive and productive work culture
• Guide managers through performance management processes and best practices
• Organize and execute employee engagement initiatives to foster a cohesive work environment
• Analyze HR data to provide actionable insights for organizational improvement
• Offer expert HR advice while maintaining strict confidentiality
• Develop and implement diversity, equity, and inclusion initiatives to promote a more inclusive workplace
• Create and manage succession planning strategies to ensure organizational continuity
• Design and oversee employee recognition programs to boost morale and retention
• Conduct regular salary benchmarking and compensation reviews to ensure competitive offerings
• Develop and implement HR policies and procedures in compliance with local labor laws and company standards
• Manage employee relations issues, including conflict resolution and grievance handling
• Collaborate with other departments to align HR initiatives with overall business objectives

• Perform check IN/OUT of guests using Opera cloud.
• Welcome and greet guests, answer inquiries and incoming calls.
• Prepare occupancy and guests report
• Maintain group and individual arrival report daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.

Responsible for Information desk activities (including guest queries, information, mail, and messages).

Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.

Provide general information to customers and guests in a good and helpful manner.

Identify ways of increasing the Hotel’s overall profitability within the section.

Know how to explain the hotel and network pricing policy to guests.

Know how to present the sales pitch for the various network products and hotel services.

Systematically offer the hotel’s services to guests upon their arrival.

Strive to implement the Accor Vision and demonstrate active use of the Accor Values