Total 4 service operations manager job vacancies in Indonesia

What will you do?

As a Demand Planning & Forecasting Specialist, you will play a key role in shaping the future of our supply chain and business operations. You’ll be responsible for developing accurate demand forecasts, ensuring optimal inventory levels, and coordinating cross-functional teams to align procurement, fulfillment, and financial plans. Your insights and forecasts will directly impact our business strategies, helping us make data-driven decisions that drive growth and efficiency.

Responsibilities:

• Collaborate with the Commercial team to develop accurate and effective demand forecast models based on industry trends and demand patterns.
• Support management with risk assessments and develop strategies for mitigating potential challenges.
• Propose and implement solutions to improve the accuracy of demand forecasts.
• Clearly communicate key demand forecast elements (baseline, marketing pushes, seasonality, new area expansions, etc.) to leadership and stakeholders.
• Monitor and report on key changes in sales forecasts, budgets, and business strategies.
• Work closely with the Procurement team to develop monthly procurement plans and schedules, ensuring target inventory levels are aligned with demand forecasts.
• Coordinate with the Fulfillment team to manage capacity and schedule inbound and outbound activities.
• Collaborate with Finance to finalize monthly P&L and capital requirement plans.
• Manage the monthly demand, supply, and financial planning process.
• Lead daily cross-functional execution, ensuring monthly plans are executed smoothly.

Job Description:
As a Project & Solution Design Logistic Associate, you will play a key role in optimizing and improving our logistics processes. You will be responsible for analyzing logistics and transport data to drive efficiency, minimize costs, and improve lead times. Your role will also involve collaborating with cross-functional teams to pilot new projects and identify opportunities for growth. Additionally, you will monitor logistics performance and enhance the user experience through data-driven insights.

Key Responsibilities:

• Transport & Logistics Optimization: Develop and implement transport and logistics plans that maximize efficiency while minimizing costs.
• Data Analysis & Reporting: Analyze logistics data, identify trends, and prepare performance metrics for management. Provide actionable insights through reports and presentations.
• Cross-Functional Collaboration: Take ownership of project outcomes by collaborating across teams, piloting projects, and supporting improvements for new market launches.
• Business Case Development: Conduct data analysis and competitor benchmarking, using a hypothesis-driven approach to address business challenges. Identify growth opportunities and initiate structured business cases.
• Logistics Performance Monitoring: Oversee the end-to-end logistics performance by integrating product and data systems to improve the user service experience. Continuously monitor, analyze, and implement enhancements.

- Gather feedback from users/customers and translate it into product requirements.
- Prioritize the product roadmap and take ownership of product requirements based on customer needs.
- Lead the product development process in an agile manner.
- Collaborate with the Engineering team.
- Work with product designers to create the best UI/UX for users in the market.
- Develop the roadmap based on customer feedback, data, and market needs.
- Review user stories to ensure that outcomes meet initial requirements.
- Review test scenarios for improvements, features, and projects to ensure they align with initial requirements.
- Manage various product metrics like Daily Active Users (DAU) and Monthly Active Users (MAU).
- Conduct thorough testing such as A/B testing and pilot tests.

CRM Manager is responsible for developing, implementing, and managing online marketing strategies with regard to life cycle campaigns that help to bring growth and retention for the company. Using owned, paid channels like Whatsapp, Push Notification and other channels to reach and engage with our Mitra.

• Build and implement complex life cycle journeys & test plans via multiple channels such as WhatsApp blast, Push Notification, and In-App Banner according to the campaign calendar.
• Design and execute push and in-app campaigns and analyze campaign results with alignment with Sales initiatives according to the strategic lifecycle to be focused on/scaled
• Hands on using external or internal platform to develop automation and journeys, liaise with internal team on development of campaign assets
• Develop clear communication and incentive plans according to inputs from various functions and how to optimize for engagement and ROI conversion/wallet size growth
• Analyze data to ascertain the effectiveness of strategies and make data-driven decisions for improvements.
• Need to communicate with stakeholders, providing regular updates on campaign performance and discussing strategies.
• Overall thought leadership and CRM best practice deployment