Total 4 job vacancies by Amartha

This position will responsible to IT hardware and software needed in North Sulawesi Area. You'll work with high mobility and collaborating various role to support their IT needed

Job Description:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Doing a testing new technology
• Experience to train junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills

1. Melakukan Monitor terhadap performa Business Partner Collection (BPC /Field Collector) dilapangan 
2. Melakukan rekap, dan pendataan dari hasil performa BPC di lapangan 
3. Melakukan pendampingan, arahan dan intruksi untuk tujuan collection kepada BPC di lapangan
4. Melakukan koordinasi dengan BM dan AM terkait performa BPC dan pemenuhan tujuan collection di  Point atau Area tersebut 
5. Melakukan koordinasi dan laporan terhadap perkembangan BPC baik secara administrasi, kedisiplinan  dan perfroma kepada atasan
6. Melakukan koordinasi terhadap aktifitas keseluruhan BPC di point kepada Regional People Partner dan Team Lead
7. Melakukan Analisa terhadap alur proses BPC dan hal pendukung untuk kinerja BPC dan  mengkoordinasikan kepada Team Lead 
8. Melakukan targeting dan analisa aktivitas BPC serta mengkoordinasikan kepada Team Lead

•  Berpengalaman bekerja di lapangan minimal 1 tahun
•  Posisi terakhir sebagai Team Leader/Coordinator/Supervisor
•  Etika dan etos kerja yang baik serta berorientasi pada target
• Mencerminkan performa kerja yang baik di pengalaman kerjanya
• Bersedia traveling dan ditempatkan di seluruh Sulawesi Selatan

This position will be responsible for providing critical support to our research of fintech product. You will involving to projects and responsibilities working on real and live business challenges. This position is suitable for passionate people who love research, social impact and interest with fintech product. You will work closely with business team and getting mentoring for research process.

Responsibilities:

• Assist for research process, including scheduling, protocol development, and facilitation.
• Prepare data, including data cleaning and coding. Conduct quantitative and qualitative analysis, as needed.
• Support the assessment of outcomes and impacts for the product
• Help the team for research literature, including conducting literature searches and reviews.
• Involving to internal project based on internal needed

• Final student or current graduate student in the social or behavioral sciences (e.g. sociology, psychology, public policy, etc.)
• Training and experience in quantitative and/or qualitative research methods
• Proficiency in data analysis process and Google Workspace project
• Background in evaluation research is a plus
• Strong attention to detail and willing to learn several projects

As Department Head Remedial, you must be able to lead team to achieve amount collected target (DPD >60) and NPL Ratio that has been set by company and ensure that all of team member work optimally and based on company’s SOP.

Responsibilities:

• Responsible to collected borrower with DPD >60 (Exclude WO)
• Lead team to achieve target that set by company
• Evaluate and close monitoring performance team
• Ensure collection activity based on the company's SOP
• Build and maintain networking with third party that related to collection activity
• Coordination with internal Amartha which is relate to collection activity (especially business, regional, area and branch)

• At least 3 years as supervisor / leader / manager in collection with minmum Diploma degree
• Have strong leadership and excellent integrity
• Have strong understanding with geographic and characteristic some area
• Have excellent communication skill and good in negotiation
• Proven ability to lead team
• Have good understanding in legal aspect of collection activity is a plus
• Willing to cover for all Sulawesi Region