Total 156 job vacancies by Amartha

About the role

The Senior UX Researcher is a highly experienced professional responsible for leading and conducting user research to inform the design and development of user-centered products and services. They work closely with product managers, designers, and engineers to gather and analyze user data, identify usability issues, and recommend solutions.

Responsibilities

• Define research goals and objectives in collaboration with product managers, designers and other stakeholders.
• Conduct user research to gather data about user needs, preferences, and behaviors.
• Analyze research data to identify usability issues and opportunities for improvement.
• Communicate research findings to product managers, designers, and engineers in a clear and concise way.
• Recommend design solutions based on research findings.
• Manage research projects from start to finish, including planning, execution, and reporting

• A Bachelor’s / Master's degree in Information Design, Psychology or a related field.

• Min. 6 years of experience in user research, including experience with a variety of research methods, such as usability testing, surveys, and interviews.
• Strong understanding of user-centered design principles.
• Proven ability to conduct user research.
• Excellent communication skills.
• Ability to work independently and as part of a team.

About the team

Job Desc

• Greet and welcome guests as soon as they arrive at the Amartha Village
• Direct visitors to the appropriate person A-teams
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain Amartha Village security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front Amartha Village supplies and keep an inventory of stock
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing and document delivery 

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. filing and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude is a must
• Good looks and understands basic English conversations
• Have bachelor degree and/or vocational sertifcation

About the role

Ready to make a significant impact? If you're enthusiastic and committed, prepared to promote Amartha employer brand, draw in top talent, uncover the potentials of Indonesia's grassroots, and contribute to the creation of a positive company image, your next adventure awaits. Join us in building a workplace that truly stands out—apply now!.

Responsibilities

1. As a  part of the Employer Branding and Internal Communications team, you will be responsible for developing and executing comprehensive employer branding strategies especially for field officers that resonate with our values and business objectives.
2. Craft authentic and engaging content that showcases our company culture, achievements, and the unique stories of our employees across various platforms.
3. Manage and curate our Tiktok presence to attract and captivate potential candidates, leveraging platforms effectively to enhance our employer brand.
4. Organize and actively participate in events, job fairs, and industry conferences, presenting opportunities to elevate our brand visibility and attract top talent.
5. Manage all data related to hiring marketing strategies and generate regular reports to monitor the effectiveness of these strategies.
6. Work closely with cross-functional teams, including HR, marketing, and leadership, ensuring a consistent and impactful employer brand across all touchpoints.

1. 2+ years of experience in employer branding, marketing, or internal communications (Exposure to field operations or relevant industry experience is advantageous).
2. Excellent written and verbal communication skills to effectively convey the employer brand message.
3. Demonstrated knowledge and proficiency in digital marketing, including social media platforms like TikTok, and others relevant to the target audience.
4. Proven ability to create authentic and engaging content that effectively communicates company culture and values.
5. Experience in organizing and participating in events, job fairs, and conferences to promote employer branding initiatives.
6. Strong analytical skills, including the ability to manage and interpret data related to employer branding initiatives. Familiarity with metrics and analytics tools for performance assessment.
7. Willingness to travel as needed to cover all Amartha points based on organizational requirements.

About the role

As a Funding Treasury you will be in charge of managing and monitoring funding risk provision, cash from institution lender, insurance claim ratio, monitoring system development, forecasting and/or modelling for risk premium ratio, and cost of fund. As Individual Contributor in Funding team, you will work closely with finance, risk management, operations, and data science team 

Responsibilities

• Design and execute data analysis and modelling to support development of strategic insight  
• Controlling distribution disbursement for all funding source and managing cash for all lender
• Identify risk premium ratio for lender to keep lender grow the disbursement
• Manage blended cost of fund
• Do regular review of risk premium ratio for all funding source with risk management team and finance 
• Expect to get involved in driving performance and building plan for the future
• Building monitoring system for tracking all key driver related with funding disbursement

• 4+ years of work experience in relevant role as credit business planning in Banking Industry
• Strong in quantitative and analytic skill and advance level in Excel or Spreadsheet
• Have ability to manage models/simulations for problem solving, business forecasting, and data analysis
• Have a strong attention to detail and be motivated by a fast paced business environment
• Strong individual contributor and highly skilled at working effectively with cross functional teams
• Familiar with google products (Google sheet, drive, docs,  slides)

About the team: This role will responsible for all efforts within People & Culture towards Business initiatives.

Job Desc

• Delivering and Supervising FO Talent Strategy & Management - Business efforts and initiatives that directly/indirectly connect with Business Initiatives 
• Partnering with FO Talent Strategy Management Lead and acting as thinking partner & project management office
• Supervising FO Talent Strategy Management Officer

Requirements

• Having the experience of handling Field Team in FInancial Institution (banks, fintech, multifinance)
• Familiarities in creating HR Projects / HR framework. (Develop - Present - Implement)
• Good understanding  on Financial Institution Business Flow
• 3-4 years collective experience within similar industries / role
• 3-4 years collective experience within Talent Management Function
• Experienced in leading Projects as Project PMO / Project Leader / Project Supervisor

About the role

As an Admin support, you will have the opportunity to participate in important projects, create and implement strategies to enhance the adoption of new digital products for Amartha's partners across all operational areas. You will collaborate with the Field Operations team & Head Office to achieve set targets.

Responsibilities

● Performing a verification check on the submission of specimens from Point.

● Submitting specimen signing requests to the COO

● Sending specimens that have been signed by the COO to Point.

● Providing solutions for issues related to the opening of new accounts or updating specimens

faced by Point.

● Monthly recap of specimen submissions and resolutions for new account openings and

specimen changes.

The qualifications that you must have

● Open for Fresh Graduate (D3-S1)

● Have good communication skill to collaborate with cross division and field team

● Proficiency in Microsoft Office

● Comfortable working in a complex and face-paced environment

About the team

A flexible lending business support team with members scattered across multiple regions, focuses

on supporting various aspects of Amartha's business (performance disbursement, new product

features, expansion to new points, petty cash) with the goal of achieving set targets. Enthusiastic

about new ideas, they execute with an 'Above & Beyond' approach. If the initial approach doesn't

succeed, they embrace a fresh spirit to explore alternative ideas

About the team

Culture & Engagement team is responsible for building a positive working environment through various engagement programs and initiatives that fosters employee’s satisfaction, productivity, and retention

Job Desc

• Support the development and execution of engagement programs
• Help to plan and organize culture campaigns that promote team-building and social interaction
• Responsible in handling administrative and operational matters related to internal activities
• Build a good connection with employee communities to reinforce 

Requirements

• have minimum 6 months experience in handling events, campaigns, or internal communication
• willing to travel occasionally
• possess can do attitude and growth mindset
• love to build good relation with people
• nice to have exposure in creative assets

About the role

As our next Partnership Investment Analyst, you will support business team to perform service operations to individual lenders. You will also work alongside other analysts as well as other function whom will be focusing on maintaining service quality, SLA resulting to lenders satisfaction leve

Responsibilities

• Gain a deep understanding of individual lender operations requirements
• Identify gap to ideal process and SLA, gather requirements/ support from other functions (product/ engineering/ finance/ etc)
• Generate report, analysis and input for the business process improvement
• Conduct regular data reconciliation with cross related teams
• Strong individual contributor, able to work effectively with cross functional teams

The qualifications that you must have

• At least 1 year of working experience in Operations/ data analysis role
• Attentive to details, meticulous in doing numbers crunching and reporting in timely manner
• Familiar in using management information system tools and able to use BI tools is a plus
• Experience in Banking Back Office/ Fintech operations is a plus 

About the team

Our Partnership Investment operations team consists of 4 people, serving more than 100k lenders to ensure a smooth plotting, transactions, reconciliation process as well as the accuracy to maintain service  quality towards lender.

About the role

As Premium Segment Value Proposition Lead, you will be in charge to grow premium lenders base in Amartha and maximize profitability for the segment. You will play crucial role in defining strategy for affluent segment, portfolio management, and improving service quality and productivity of Relationship Managers.

As Individual Contributor in Funding team, you will work closely with Lenders Acquisition, Product, Data and Operations team include but not limited to: create offerings & programs, feature/ product requirements and service operations set upto unlock growth coming from existing and new acquired premium segment. 

Responsibilities

• Identify premium segment needs and behaviour to generate insights and shape acquisition and retention strategy of this segment
• Formulate customer value proposition for existing to be able to increase their basket size and new premium segment lenders to unlock new business growth
• Tailor offering and programs and leverage channels to focus on, to shape marketing communications towards targeted segment
• Streamline pain points and gather support from relevant stakeholders / functions to improve quality of servicing premium segment through Relationship Managers
• Improve end to end premium segment customer experience in order to build loyalty among this segment

• 4+ years of work experience in relevant role (premium / privilege/ priority segment value proposition, market segmentation insights etc) in financial services/telco/fmcg and other relevant industry
• Proven track record in developing programs and offerings that translate into sales KPI achievement
• Proven track record in data analytical work related (customers research, customer behaviour insights)
• Strong individual contributor, highly skilled at working effectively with cross functional teams
• Customer driven focus - able to voice user needs and drive pipeline priority
• Fluent in professional Indonesian and English work environment
• Strong excel skills (pivot, vlook up, hlookup, charting, and other basic Excel functions)
• Familiar with google products (Google sheet, drive, docs,  slides)

• • Developing stunning user-facing features.
  • Ensuring the technical feasibility of UI/UX designs.
  • Optimizing application for maximum speed and scalability.
  • Continuously improve code quality, product execution, and learning experience.
  • Coordinate across teams (Mobile, Backend, DevOps, Data, Product, QA etc.) on planning and execution.
  • Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• • Fast learner & good analytical thinking.
  • Advanced knowledge in NextJS or ReactJS.
  • Used to with secure engineering
  • Strong understanding and experiences in HTML, CSS, Javascript.
  • Strong understanding of the latest UX/UI design trend.
  • Strong understanding of user-friendly experience and interface, cross-browser compatibility, responsive design, general web functions and standards
  • Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
  • Good communication skill, team player and comfortable working with a cross-functional team.
  • Have a passion for learning, improving and contributing to projects with a strong sense of ownership.

About the role

This Employer Branding Content Creator plays a pivotal role in shaping the company's narrative, engaging the audience, and strengthening the overall employer brand.

Responsibilities

1. Develop interesting and authentic content that showcases our company culture, values, and employee stories across different online platforms.
2. Craft visually appealing multimedia content, including graphics and images, to enhance our employer brand narrative, staying current with ongoing trends.
3. Work closely with talent acquisition and marketing teams to ensure that content aligns seamlessly with our overall branding strategies.
4. Take charge of managing social media platforms TikTok, and Instagram @lIfeatamartha to effectively spotlight our employer brand and engage with our target audience.
5. Attend and cover company events, conferences, and industry gatherings, capturing content that mirrors our company culture and employer brand.
6. Collaborate with fellow employees to collect testimonials, success stories, and behind-the-scenes content, adding a human touch to our brand.

Qualifications

1. 2+ years of experience in content creation, with a preference for those who have developed personal content.
2. Showcase a creative talent through a portfolio featuring previous content creation work.
3. Demonstrate proficiency in graphic design, video editing, and familiarity with various content creation tools and software.
4. Exhibit strong written and verbal communication skills to effectively convey our employer brand message.
5. Show the ability to adapt content strategies to changing trends and the evolving preferences of our audience.
6. Stay current with the latest trends in social media, digital marketing, and content creation to ensure our strategies remain fresh and effective.

About the team

The EBIC (Employer Branding and Internal Communication) team is where creativity comes to life. Our secret sauce?  We might specialize in big, complex projects or creating massive content. We don't just think outside the box; we've turned it into a rocket launcher for achieving stellar results.

About the role

Join Amartha as a Senior Business Analyst within our Partnership Lending business unit. As a crucial member of our team, you will play a pivotal role in shaping the future of our productive and consumptive lending products. Your expertise in data analysis and strategic thinking will be instrumental in driving our mission to deliver innovative financial solutions that empower our customers and contribute to our growth.

Responsibilities

• Conducting comprehensive data analysis on our productive and consumptive lending products to gain insights into customer behavior, trends, and business performance
• Recommend solutions to improve business efficiency and product offerings
• Designing and implementing new lending products, including crafting commercials and building robust product models 
• Monitor product performance and lead continuous improvement initiatives
• Accuracy and timeliness of data analysis and reporting
• Development and launch of new lending products that meet or exceed performance targets
• Achievement of project milestones

• A Bachelor’s degree in Math, Engineering, Computer Science of related field from reputable university
• Preferably more than 2 year experience in data analytics or business analysis
• Strong analytical skills with the ability to interpret complex data and translate findings into strategic insights and actionable recommendations
• Experience in financial services (banks, P2Ps, mutifinances, etc), and familiar with product & operations
• Fluency in Bahasa Indonesia and English, both written and spoken

• Assist planning processes and forecasts in close coordination with other members of the FP&A team
• Understand & drive insights from the operating units and full company P&L
• Analyze financial results and communicate key messages to senior members of the FP&A team
• Analyze existing processes and identify process improvement opportunities and provide support as new processes are coordinated and put in place
• Ensure delivery of all financial data/reporting in a timely manner from the team members
• Ensure the control and the integrity of the data throughout the reporting production
• Other ad hoc analytical projects as needed

• Bachelor’s Degree in Finance and/or Accounting
• 2-4 years of relevant professional experience including finance and systems administration
• Detail-oriented and well organized with strong written and verbal communication
• Excellent working knowledge of MS Excel, PowerPoint and Word
• Experience with financial system transformation a plus
• Self-starter and team player, able to work independently and collaboratively with various teams in a deadline-focused environment

Greetings from Amartha! 

We are a prosperity platform company to harmoniously build a strong economy from the grassroots in order to realize the grassroots communities of technology equity, inclusiveness and sustainability.

We believe prosperity platform is the right solution to deliver high quality digital financial services and to bridge the gap that brings shared prosperity to the World.

We would like to invite you to join A-Connect this month!

A-Connect is a monthly networking event for tech and product experts looking for insights and connections. We will share its expertise and experiences here. At this event, you'll have engaging discussions, gain a better grasp of the industry, and connect with fellow tech and product professionals. Whether you want to grow your network or learn from industry leaders, A-Connect offers an enriching experience to boost your career.

Embedded Lending needs admin to handle all partners’ documentation, pre-review NDAs, Agreements before submitted to legal team 

Responsibilities:

• Pre-review NDA/Agreements of Partnership Lending Sales Team before submitted to legal team 
• Actively coordinating with other departments to process Sales Team’s agreement signing
• Create filing system for Sales Team’s agreement documents 
• Assisting sales team to create and update records of loan booking, disbursement, etc 
• Coordinate with other departments (e.g., finance, operations) to ensure timely and accurate processing of sales orders
• Prepare and maintain sales reports, presentations, and documentation
• Support the sales team in achieving sales targets and objectives

• Bachelor degree of law 
• Fresh graduates are welcome to apply 
• Experience as sales admin will be a plus 
• Good financial knowledge
• Strong organizational and administrative skills
• Excellent communication and interpersonal skills
• Proficient in using Microsoft Office (e.g., Excel, PowerPoint, Word)
• Ability to multitask and prioritize tasks effectively
• Detail-oriented with a high level of accuracy
• Ability to work well in a team and collaborate with cross-functional teams

The candidate is required to demonstrate sensible business acumen to plan sales campaigns & activation, as well as the necessary technical skill sets: data crunching, campaign performance analysis, and marketing tools usage such as but not limited to: email, SMS/whatsapp marketing. Well knowledge of optimization and marketing tools [Insider, Mailchimp, etc], relevant experience within fintech and or P2P companies will be a plus.

Job description:

• Develop and oversee overall performance marketing strategy
• Create strategy and optimization for Google Ad campaigns (SEM)
• Create strategy and optimization for Social Ads ( Facebook, Instagram and Tiktok Ads)
• Ensure top organic search ranking positions (SEO)
• Regularly review and optimize all advertising campaigns for positive ROAS (Return of Ads Spend)
• Supervise the paid listings on third party websites and media partners
• Develop and oversee email marketing and marketing automation strategy
• Create strategy and optimization for email marketing campaigns (EDM newsletters, drip campaigns, loyalty campaigns, etc.)
• Supervise all performance tracker and measure all marketing campaigns
• Regularly review multi-channel analytics reports (Search, Social, Ads, Email, Website, Blog) and recommend optimization action plans to sales and marketing teams
• Conduct regular conversion rate optimization audits and execute A/B tests, user testing/feedback to improve conversion rates across the brands’ digital channels and assets

• Up to 5 years of experience as Project Manager, Digital marketing, Campaign Planner, Product Marketing, or other relevant roles
• Proficient in spoken and written English
• Proficient with Microsoft excel, google sheet, and data analytics tools for generating insights. 
• Proficient with digital marketing tools i.e. mailchimp, mix panel, insider sms tools, etc
• Google Ads Search and Display certified
• GAIQ certified
• Google Tag Manager
• Strong proven track record for managing millions in ad spend
• Email marketing platforms
• Self-driven
• Degree in Marketing communications or equivalent
• Past relevant experience in the Financial industry/fintech is highly valued

Preferred characteristics: 

• Detail-oriented without missing the big picture; 
• Able to process, synthesize and derive an actionable conclusion from big data; 
• Excellent project management skills and keeping on top of matters, including data crunching and generating data driven business recommendation;
• Sensible business acumen and an entrepreneurial mindset; performance marketing and or product marketing strategy experience a plus
• Able to become an excellent individual contributor as well as a reliable team player.
• Excellent relational ability; stakeholder management aptitude from mid to senior level across division and functions.

Amartha is a leading financial services company looking for an Tax Officer to join our team.

• Assist daily-basis activity to support tax review on transaction
• Assisting on the Recapitulation and reconciliations of taxes
• Maintaining tax-related documents of the company
• Assist Tax Team for audit process.

The qualifications that you must have :

• Candidate has a bachelor’s degree in accounting, Tax Administration or Finance;
• Preferably 1 year experience as Tax Consultant at a reputable Tax Consulting Firm and/or Tax Specialist in multinational companies.
• Having Brevet A&B Certificate will be an advantage;
• Proficiency in Excel or Spreadsheet
• Quick to collaborate and coordinate with team members
• Able to work Monday to Friday at working hours

Responsibilities:

• Responsible for the end-to-end recruitment cycle: from sourcing and screening; to selection, salary proposal, offer and on-boarding in an efficient and professional
• Build a candidate pool who are potential candidates through pro-active market research and on-going relationship management and be able to recruit passive candidates and build good recruitment pipeline
• Collaboration with local shools, communities, and government to increase talent attraction and fulfillment
• Work closely with management and employees to improve working relationships, build morale, and increase productivity and retention

• Proven work experience as a Regional HR or similar role
• Has exp minimun in 4 years as recruiter
• Understanding of full cycle recruitment process
• Has Exp in mass hiring
• Excellent verbal and written communication skills
• Leadership abilities
• BSc in Human Resources Management/ Law or relevant field

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Magelang

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Pekalongan

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Yogyakarta

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills

• Perform a quality assurance (QA) and post disbursement review on Embedded lending
• loans to ensure the process is done accordingly and detect irregularities and indications of fraud
• Reporting for internal and external parties overview in a timely and accurate manner.
• Ensure and validate credit documentation is administered and centralized
• Review business processes and give recommendation(s) to enhance the process.

• Minimum 1 years of relevant working experience in credit and/or credit operation,
• preferably from start-up/tech company or financial industry.
• Good knowledge on Unsecured loan process and policies and business
• Willing to learn and travel occasionally
• Excellent communication skills and stakeholders’ management.
• Meticulous, critical, strong analytical skills and problem solving.

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.