Total 3 procurement specialist job vacancies in Cikarang Selatan

About the role 

• Responsible for leading the country procurement efforts to efficiently and effectively maximize the value received from the suppliers to meet the company objectives
• Works with each business unit to lead centralized sourcing and procurement efforts, 
• Works with the internal stakeholder from initial need identification to procurement strategy definition and implementation
• Drives supply analysis/strategy, supplier identification, sourcing execution, contract negotiation and suppliers performance management and improvement. 
• Delivers cost savings opportunities to the organization, and assist in developing commodity strategy
• Supports/Manages team capability build up by coaching and leading the team

Your Responsibilities will Include:

• Creation and management of short, mid, and long term strategic procurement goals and objectives for Direct, Subcontracting and IM&S categories (together with his/her direct reports if there is any.)
• Creation and improvement of procurement processes in alignment with the stakeholders, including market analysis, strategy sourcing & negotiation and contract approval.
• Identification and realization of cost-saving opportunities including local / regional consolidation projects
• Management of procurement systems
• Management of procurement staff in and across sourcing, contracting, supplier management, and miscellaneous internal procurement support activities.
• Development of the team strategy and support for the employee development by offering proper training, coaching and job rotation opportunities 
• Manage and monitor Supplier Performance, lead the development of corrective actions plans and follow-up when there are issues
• Develop and maintain supplier pool
• Ensure subcontractors' compliance with company policies and procedures in coordination with Global Compliance Team.
• Analyze and understand the cost drivers associated with each category/supplier
• Benchmark current products across suppliers and identify consolidation opportunities
• Support procurement aspects of the related projects

1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

ABOUT YOUR ROLE:

You will have two primary responsibilities; 

• The training curriculum, execution and ongoing market support of Avery Dennison & Mactac branded products for the Thailand and Vietnam countries specializing in Paint Protection Film (PPF), Wrapping films (SWF, UWF) and Automotive Window Films (AWF). 
• Managing the Training & technical support with our Technical, Marketing & Commercial organizations.

The purpose & scope of the role:

• Be integral to the Automotive Solutions segment for Thailand and Vietnam by driving customer-focused value-added services, application & warranty support and internal/external training programs aligned with local business strategy.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Technical lead and support the implementation of the Automotive Solutions strategy across Thailand and Vietnam
• Develop and deliver market-leading PPF, SWF and Automotive Window Film application workshops, providing up-to-date and relevant content and practical skills to users of Avery Dennison products.
• Manage the Training & technical support in collaboration with Technical, Marketing & Commercial stakeholders. 
• Lead internal technical upskilling of our Technical, Marketing & Commercial teams in the areas of PPF, SWF and  AWF applications.
• Technical lead for the development and management of template design and maintenance
• Assess critical warranty claims, identify root causes and develop corrective action plans
• Participate in workshops, seminars, and training-related events within the Automotive industry for professional development 
• Support the implementation and certification of the Specialist Converter and Installer Network throughout Thailand and Vietnam
• Regularly research the latest training trends and resources within the Automotive industry
• Undertake and deliver on objectives for special new product introduction, application and research projects as required
• Drive quality initiatives ensuring total quality satisfaction for our customers.
• Actively support the Avery Dennison ICS Warranty Program by qualifying and issuing ICS Warranties in Thailand and Vietnam for programs identified by sales and marketing staff.
• Support the evaluation in qualifying raw materials & new products by understanding customer needs and evaluation (VOC) for locally, regionally or globally manufactured products
• Review and produce technical documentation for Thailand and Vietnam; Including Product Data Sheets and Instructional Bulletins
• Recommend processes and procedures for Technical support for distribution and converter customers in conjunction with Technical Marketing, Sales & Marketing teams
• Produce monthly, quarterly and annual reports in relation to technical activities.
• Joint field calls with strategic customers to help deliver incremental business through targeted share-gain programs 
• Build & maintain professional and regular contact with Divisions overseas U.S, Europe and Asia Pacific to ensure relationships and information flow
• Interstate and international travel for training, conferences and meetings will be required up to monthly