Oversee daily operations of online B2C marketplaces and offline store; ensuring product listings, stock levels, and pricing are accurate and competiti..
Oversee daily operations of online B2C marketplaces and offline store; ensuring product listings, stock levels, and pricing are accurate and competitive.
Manage a small team of marketplace sales staff, ensuring they meet performance and sales targets.
Handle customer inquiries, negotiations, and disputes, ensuring timely follow-ups and high satisfaction.
Develop and implement strategies to achieve sales goals and drive growth.
Manage livestream events and other marketplace initiatives to boost engagement and sales.
Analyze weekly sales reports to identify trends and areas for improvement.
Monitor competitor pricing, trends, and customer preferences, providing actionable insights.
Collaborate with internal teams (warehouse, marketing, product, finance, supply chain) to optimize processes and support business needs.
Building and maintaining customer relationships by assisting all their inquiries. Including but not limited to replying chats, offering products, nego..
Building and maintaining customer relationships by assisting all their inquiries. Including but not limited to replying chats, offering products, negotiating, follow up disputes, etc.
Responsible for achieving sales targets, growth and all initiatives set by the company.
Create weekly sales reports and analyze the potential that happens in the upcoming weeks.
Handling and updating online store attributes like product image, product stock, etc
Work together with internal team (warehouse team for outbound, refund, marketing team for Live Shopping, posts, customer info, product team for future development needs, finance team, supply team, etc)
Actively looking at competitor price, providing suggestion for market trends, etc
