Able to work with the team, motivate and help develop team membersDirectly responsible for customer support staff developmentEnsure that all customer ..
Able to work with the team, motivate and help develop team members
Directly responsible for customer support staff development
Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support
