Total 3 logistic supervisor job vacancies in apl tower central park lantai 26 unit t3 jalan s parman 28 jakarta

We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with various departments, and maintaining overall team performance.

Responsibilities

• Ensure efficiency, effectiveness, and excellence in service delivery.
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolution in a timely manner.
• Collaborate closely with cross-functional teams such as Product, Operations Planning, Business Team, and others to address customer issues and improve processes.
• Develop and implement strategies to enhance the overall customer experience and satisfaction.
• Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
• Provide regular coaching, feedback, and training to team members to foster their professional growth and development.
• Establish and maintain strong relationships with internal stakeholders to facilitate seamless communication and collaboration.
• Conduct regular performance evaluations and performance management activities for team members.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve customer service operations.

• At least 3 years of experience in the Customer Service industry.

• At least 1 year of experience as a Team Leader, Supervisor, or equivalent position.
• Experience in the Financing Business sector is highly desirable.
• Knowledge about OJK (Otoritas Jasa Keuangan) Regulations is a must.
• Proven experience in handling escalations and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Strong problem-solving skills and the ability to think critically and strategically.
• Demonstrated ability to lead, motivate, and develop a team of customer service professionals.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional organizational skills and attention to detail.
• Commitment to delivering outstanding customer experiences and driving customer satisfaction.

• Monitor all surveyor tasks to ensure adherence to Standard Operating Procedures (SOP) consistently across all branches.
• Prepare survey reports on surveyor productivity and the capacity of each branch.
• Commit to a target number of visits and adhere to the Service Level Agreement (SLA) processing time.
• Perform load balancing of surveyors based on branch schedules and workload (specifically in the Jabodetabek area).
• Understand and address any issues related to surveyors, proposing action plans or strategies to improve SLA efficiency and productivity.
• Ensure completion of all necessary documents and conduct thorough verification/surveys with high-quality reporting.
• Conduct training sessions for surveyors whenever there are new policies or processes introduced.

• At least a Bachelor's Degree from a reputable university.
• Have a minimum of 2-3 years of experience as a supervisor in surveying, appraisal, or analysis within a financial institution.
• Demonstrate a strong understanding of business surveys and possess knowledge of assessing vehicle conditions, including the body, engine, interior, and exterior.
• Prior experience in credit/lending companies is required, and experience in multifinance would be advantageous.
• Possess effective communication skills and demonstrate leadership abilities.
• Be willing and available to work during weekends and after office hours.

• Mengawasi dan mengendalikan operasional gudang sehari-hari dengan baik.
• Memastikan dan bertanggung jawab atas semua SOP (prosedur) kerja gudang di laksanakan dengan baik, yakni penerimaan barang, penyimpanan barang, dan pengiriman barang.
• Memastikan, bertanggung jawab dan mengawasi serta mengendalikan arus keluar masuk barang di lengkapi dengan dokumen pendukung secara lengkap.
• Mengatur penempatan inventory.
• Menjaga kebersihan dan kerapihan gudang dan area sekitarnya.
• Melakukan efisiensi pengiriman dengan berkoordinasi dengan tim sales.
• Memastikan stock barang sesuai dengan kebutuhan agar tidak terjadi over capacity dan menjadi dead stock.
• Memastikan semua pekerjaan gudang di jalankan sesuai dengan ketentuan dan instruksi kerja yang telah di tetapkan.
• Bertanggung jawab melakukan perhitungan stock (stock opname) berdasarkan periode yang di tetapkan dan melakukan rekonsiliasi data jika terjadi ketidaksesuaian antara hasil stock opname dengan fisik barang.

• Pendidikan minimal D3 semua jurusan.
• Mempunyai pengalaman sebagai Warehouse Supervisor minimal 2 tahun.
• Memiliki kemampuan administrasi yang baik, mampu mengoperasi microsoft excel.
• Mampu menjaga akurasi stok baik secara sistem atau manual.
• Menguasai management gudang.
• Memiliki skill Problem Solving, Creative Thinking, dan Leadership yang kuat.
• Memiliki kemampuan komunikasi yang baik.
• Diutamakan kandidat bertempat tinggal sesuai domisili area yang diperlukan.