Total 9 product management job vacancies in Kupang, Kupang City

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting in cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy. 

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As a B2B Partnership & Account Manager (IT Product Solution), you will be instrumental in fostering relationships with key partners and clients to promote our IT product solutions. Your role will be key in identifying opportunities, managing accounts effectively, and ensuring successful delivery of technology solutions that meet client needs.

What you will do but not limited to: 

• Identify and target potential B2B clients to present our IT product solutions and services. 

• Develop strategic partnership frameworks and lead negotiations to secure optimal agreements. 

• Conduct needs assessments to create tailored solutions for partners and clients. 

• Manage the end-to-end account lifecycle, ensuring a seamless experience for partners.

• Collaborate with technical teams to deliver high-quality product solutions and support. 

• Monitor account performance, generate reports, and provide actionable insights to management.

• Stay updated with technological advancements and market trends to advise clients effectively. 

• Bachelor's degree in Information Technology, Business Administration, or related fields. 

• Minimum 5-7 years of experience in B2B Partnership Management, Account Management, or IT product sales. 

• In-depth knowledge of IT product solutions and related services. 

• Proven ability to build and maintain business relationships with various stakeholders. 

• Exceptional negotiation, presentation, and communication skills.

• Strong analytical skills with a focus on driving results through data-driven decision making. 

• Experience in project management and working collaboratively with diverse teams.

• Self-motivated with a proactive mindset and the ability to work both independently and as part of a team.

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.

At INDICO, we are looking for a passionate UI/UX Product Designer to become a part of our innovative team. In this role, you will contribute to crafting engaging and user-friendly digital experiences across our product lines. You will work collaboratively with cross-functional teams to balance user needs with business objectives, ensuring that our digital products are both functional and aesthetically pleasing.

What you will do but not limited to:

• Study PRD, design briefs, define user flow, and determine product design requirements
• Conceptualize visuals and user experiences based on requirements
• Collaborate with copywriters, product managers, and engineers to produce final designs
• Participate on user research and usability testing to inform design decisions
• Define acceptable success criteria/metric of product design, and conduct effective usability testing to measure
• Ensure final graphics and layouts are visually appealing and align with product-brand guidelines
• Utilize and maintain design systems, patterns, and guidelines

• 3-5 years of experience in product UX-UI design, mobile app, mobile web, desktop web. Please include your portfolio with your application.
• Strong portfolio showcasing design principles and user-centered methodologies
• Strong experience with MUI design system, Figma, InDesign, Illustrator
• Experience working with front-end engineers to convert designs into functional interfaces
• Excellent communication skills, with the ability to present and implement design decisions and research findings to stakeholders
• Ability to work methodically and meet deadlines
• Passionate about empowering Indonesia’s digital economy and accelerating digital wealth distribution

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Product Analyst at INDICO, you will play a critical role in overseeing data-driven decision-making for INDICO product and business lines, which include digital goods commerce, engagement platform, Edutech, HealthTech, and game publishing businesses. This position offers a unique opportunity to work with cross-entity data across a variety of industries, driving impactful business outcomes and product development. You will collaborate with multiple business units to plan, strategize, and accelerate growth, leveraging complex data to provide actionable insights that support informed decisions, as well as build and expand the data analyst organization.

What you will do but not limited to:

• Collaborate with Indico and its subsidiaries to plan, strategize, and drive growth through data-driven insights.
• Collect, clean, and analyze large datasets to support business and product decisions.
• Develop and deploy dashboards to track key metrics for different business units, including Edutech, Healthtech, and Game Publishing.
• Conduct both regular and ad-hoc analysis to support strategic decision-making and special projects.
• Partner with Product and Data Engineering teams to enhance data pipelines and ensure data accuracy across multiple entities.
• Design and analyze experiments to assess initiatives and optimize business outcomes.
• Track and measure the impact of data-driven strategies, providing regular updates on their effectiveness.
• Work with cross-functional teams to define success metrics, evaluate data, and deliver actionable insights across Indico and its subsidiaries.

• Bachelor's or master's degree in a quantitative field (Statistics, Mathematics, Computer Science, Engineering, etc.).
• Proficiency in SQL for querying and data manipulation.
• Experience with BI tools (e.g., Tableau, PowerBI, Looker) for dashboard creation.
• Familiarity with Python or R for advanced data analysis is a plus.
• 3+ years of experience in data analysis, data science, or a related role.
• Effective communication and storytelling skills to present data-driven insights to various stakeholders.
• Experience working with diverse stakeholders across multiple business units.
• Ability to analyze large datasets, tackle complex challenges, and deliver actionable insights.
• Passion for data, curiosity about analysis, and a proactive attitude in exploring solutions.
• Experience in A/B testing, statistical experimentation, or building predictive models is a plus.
• Familiarity with cloud platforms (e.g., GCP, AWS, Azure) is an advantage.
• Fluent in English and Bahasa Indonesia for effective communication across teams.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

At INDICO, we believe in reaching beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are seeking a motivated Product Intern to join our team. In this role, you will support the product research process by conducting market analysis, user research, and competitive analysis. You will work closely with product managers and designers to gather insights that drive product decisions and improvements. This internship offers a great opportunity to gain hands-on experience in product research and development in a fast-paced environment.

What you will do:

• Conduct market research to understand industry trends, customer needs, and competitor analysis. 
• Collect and analyze data to support strategic decision-making. 
• Gather user feedback to enhance the product. 
• Assist to create and maintain product documentation such product books and user guides. 
• Assist to use analytical tools to monitor product performance post-launch and identify areas for improvement. 
• Assist the product team in product development cycle & prototype creation. 
• Support product team in various tasks and projects as needed. 
• Coordinate with cross-functional teams; engineering, design, marketing, and sales. 

• Bachelor degree in Business, Marketing, Design, Social Sciences, or a related field.
• Strong analytical skills with the ability to interpret data and derive insights.
• Experience with analytical tools such as Excel, Google Analytics, or other BI tools is a plus.
• Experience in project management; familiarity with tools like JIRA, Miro
• Excellent research, written, and verbal communication skills.
• Detail-oriented and organized with the ability to manage multiple tasks.
• Familiarity with research methodologies and tools for conducting market and user research.
• Passion for product development and understanding user needs.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As the Product Manager - Loyalty and Promotion, you will be responsible for building and scaling a Loyalty and Promotion platform that serves multiple product lines within Telkomsel Group and extends as a B2B2C service to corporate clients outside the group. Additionally, you will be responsible for creating a SaaS/API solution that allows businesses to integrate and customize loyalty and promotion services with ease. You will also have the unique opportunity to leverage Telkomsel’s existing Loyalty system to create a robust solution that enhances customer engagement, retention, and satisfaction across various digital products, while offering businesses outside Indico a customizable loyalty and promotion service.  

What you will do but not limited to:

• Co-crafting product vision and prioritization 

• Lead the design, development, and launch of a Loyalty and Promotion platform for Indico’s internal business units (B2B2C and B2C), as well as external corporate clients through a B2B2C service model. 

• Build a scalable SaaS and API-based Loyalty and Promotion product that external businesses can easily integrate into their own systems. 

• Develop a Loyalty/Promotion aggregator service that consolidates offers, rewards, and promotions from multiple partners, creating a comprehensive solution for users. 

• Leverage Telkomsel’s existing Loyalty system and integrate its features into the platform to maximize value for Indico business lines and external clients. 

• Define the product vision, strategy, and roadmap for the Loyalty/Promotion SaaS/API and aggregator platform. 

• Manage the full product lifecycle, from concept to launch, including gathering requirements, prioritizing features, development, testing, and post-launch improvements. 

• Collaborate closely with engineering, design, marketing, and sales teams to ensure successful product development, market fit, and go-to-market execution. 

• Engage with corporate clients to understand their loyalty and promotion needs, ensuring the platform provides flexible and customizable solutions. 

• Analyze user data and feedback to continuously improve the platform and enhance customer engagement and satisfaction. 

• Stay current with industry trends and innovations in loyalty and promotion, ensuring Indico’s platform remains competitive and cutting-edge. 

• Bachelor’s degree in business, marketing, computer science, or a related field; MBA is a plus. 

• 5+ years of experience in product management, particularly with a focus on loyalty, promotion, or rewards platforms. 

• Proven experience in building loyalty/promotion SaaS/API products, with a strong understanding of how to design scalable, flexible solutions for external clients. 

• Experience in developing and managing a loyalty/promotion aggregator service is highly desired. 

• Strong technical background with the ability to work closely with engineering teams to build API-driven products. 

• Familiarity with Telkomsel’s Loyalty system or other telco-based loyalty platforms is an advantage. 

• Experience working with B2B2C service models and managing relationships with corporate clients. 

• Excellent communication and collaboration skills for working across multiple internal teams and external partners. 

• Strong analytical skills and data-driven approach to product development and decision-making. 

• Ability to prioritize tasks effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously. 

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

About us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

What we are expecting from the role...

Lead product strategy for the gaming industry

• Crafting unique value proposition for the gaming industry based on market research and customer understanding
• Develop a full end-to-end product roadmap with strong product vision & strategy specific to the gaming sector
• Collaborate with the gaming team to prioritize and define product features for successful game development
• Ensure the timely delivery and launch of gaming products that meet market needs

Drive product success

• Conduct market analysis to identify new gaming trends, competitors, and opportunities
• Monitor product performance and metrics to drive continuous improvement
• Analyze user feedback and data to iterate and improve product UI/UX performance and journey
• Engage and communicate with stakeholders to gather feedback and understand market demands
• Stay up-to-date with gaming industry best practices and innovations

Requirements:

- Minimum of 5 years of experience in product management, preferably in the gaming industry

- Bachelor's degree in a relevant field (e.g. computer science, business, marketing)

- Solid understanding of the gaming market and industry trends

- Demonstrated experience in product strategy, roadmap planning, and feature prioritization

- Strong in user research, analytical and problem-solving skills

- Excellent communication and collaboration abilities

- Ability to thrive in a fast-paced and dynamic environment

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). INDICO aims to leverage Telkomsel’s digital assets and capabilities to create cross-sectoral digital solutions that will empower Indonesia’s digital economy.

What you will do but not limited to:

• Go-to-Market Strategy: Define target market, calculate, Develop, and implement go-to-market strategies for new and existing products
• Conduct market research to understand customer needs, market trends, and competitive landscape.
• Plan, execute, and measure marketing campaigns to drive product awareness and adoption.
• Ensure marketing strategy are achieved.
• Monitor and analyze the performance of sales tools and make improvements as needed.
• Gather and analyze customer feedback, market data, and performance metrics to inform marketing strategies.
• Work closely with other team to ensure the product flow is following the deadline, provide customer insights, and influence product development

• Bachelor's degree in Marketing, Business, or a related field (MBA preferred).
• 1 - 2 years of experience in product marketing, preferably in education.
• Proven track record of successful product launches and marketing campaigns.
• Strong understanding of digital marketing, content creation, and marketing analytics.
• Excellent communication, negotiation, presentation, and storytelling skills.
• Ability to work cross-functionally and manage multiple projects simultaneously.
• Analytical mindset with the ability to translate data into actionable insights.
• Good business mindset
• Proficiency in marketing tools and platforms (e.g., CRM, marketing automation, analytics tools) is preferable
• From startup is preferable