Total 3 support advisor job vacancies in Indonesia

As an Admixture Dispenser Supervisor, you will be responsible for ensuring smooth and efficient operations related to our admixture dispenser systems. your key responsibilities include:

• Supervising the team to meet job order specifications, standards, and procedures for admixture dispensers.
• Providing daily support for customer equipment systems, addressing inquiries, analyzing issues, and promptly restoring equipment operations.
• Coordinating effectively with relevant departments to ensure timely product delivery, enhancing operational efficiency and customer satisfaction.

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• Membantu team Sales Distribution Sika dan team Sales Distributor untuk melakukan penetrasi dan penyebaran produk Sika ke toko-toko maupun project.
• Melakukan visit ke project-project villa, rumah tinggal, kantor dll serta melakukan demo produk-produk kepada tukang, mandor, kontraktor, owner dll
• Melakukan demo produk di toko-toko Bangunan guna memasarkan produk yang difokuskan
• Memberikan informasi dengan jelas mengenai produk dan jasa yang ditawarkan oleh Perusahaan kepada pelanggan, baik melalui telephone maupun bertatap muka.
• Menangani keluhan dari pelanggan atas produk dan jasa yang diterimanya, serta menyelesaikannya dengan baik dan cepat.
• Menjawab pertanyaan-pertanyaan dari pelanggan dan memberikan penjelasan selengkapnya.
• Menerima setiap usulan, kritik dan saran yang bersifat membangun dari pelanggan dan menindaklanjuti upaya perbaikannya.
• Menganalisa kebutuhan dan keinginan dari pelanggan serta mengusulkan ide-ide untuk meningkatkan kepuasan pelanggan, termasuk dalam mengimplementasikan ide yang disetujui.
• Menyajikan laporan yang komprehensif secara berkelanjutan kepada atasan.

Exim Activities:

• Manage exim documentation, and records with attention to accuracy and compliance.
• Input data into the exim system, maintaining an up-to-date and organized database.
• Ensure all exim processes follow internal and external regulatory requirements.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Customer / IC Service & Support:

• Provide timely updates on order status and address any issues proactively.
• Serve as a key contact for both internal customers (IC) and external clients regarding exim-related inquiries.
• Continuously improve support and performance with better systems and methods (continuous improvement)

Sample Delivery Support:

• Coordinate and manage sample deliveries to the R&D team, ensuring accurate tracking and timely shipment.
• Ensure that sample deliveries align with development timelines and R&D requirements.

Reporting & Analysis:

• Support the preparation of exim reports for internal management review.
• Assist in data analysis related to exim processes and performance, identifying areas for improvement.
• Maintain and update exim-related catalogs and databases as required.