Total 5 Manager accounts executive job vacancies in Jl. Jembatan Tiga No. 35g, Penjaringan, Penjaringan, Jakarta Utara

Fairmont Gold Manager (Executive Club Lounge)

At Fairmont Jakarta, we set the standard for luxury and excellence in hospitality. Our Fairmont Gold Lounge offers an exclusive haven for our esteemed guests, providing exceptional service and refined amenities. We are currently seeking a dedicated and experienced Fairmont Gold Manager to lead our team and ensure that every guest enjoys a superior and memorable experience.

As the Fairmont Gold Manager, you will be responsible for overseeing the daily operations of our exclusive Gold Lounge. You will ensure that the lounge operates smoothly, providing high-level service and creating an exceptional experience for our guests. Your leadership and commitment to excellence will be key to maintaining the lounge’s prestigious reputation.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Deliver outstanding service and personalized experiences for Fairmont Gold guests. Anticipate and respond to guests’ needs and preferences to enhance their satisfaction.
• Recruit, train, and supervise a team of lounge staff. Foster a positive and professional work environment while promoting teamwork and high standards of service.
• Manage daily operations, including guest check-ins, lounge setup, and the execution of service standards. Ensure the lounge is consistently clean, well-maintained, and stocked with necessary supplies.
• Develop and implement service protocols to ensure consistency and quality. Address and resolve guest concerns promptly and effectively.
• Plan and oversee special events, such as private functions and VIP receptions, ensuring seamless execution and exceptional guest experiences.
• Monitor inventory levels and manage supplies to control costs while maintaining high service standards. Prepare and manage the lounge’s budget, ensuring financial targets are met.
• Work closely with other hotel departments, including the front desk, food and beverage, and housekeeping, to ensure a cohesive and high-quality guest experience.
• Gather guest feedback and use it to continuously improve lounge operations and service quality. Implement best practices and innovative solutions to enhance the guest experience.

Tanggung Jawab:

- Mencari pelanggan baru dan mengembangkan pelanggan lama

- Memupuk hubungan baik dan menanggapi keluhan pelanggan

- Menyalurkan informasi pasar kepada pimpinan Perusahaan

- Bekerja sama dengan baik dengan anggota tim lainnya

Persyaratan:

- Motivasi tinggi dan pantang menyerah

- Kemampuan komunikasi dan kerja sama yang baik

- Business Development Executive: Pengalaman kerja di bidang penjualan B2B (Business-to-Business) minimal 1 tahun

- Business Development Manager: Pengalaman kerja di bidang penjualan B2B (Business-

to-Business) minimal 3 tahun, dengan minimal 1 tahun dalam posisi pemimpin

- Pengetahuan dalam teknologi dan materi bahan pengemas (optional)

- Kemampuan dalam berbahasa Inggris (optional)

Reporting to the Executive Assistant Manager you will be responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Reporting directly to the General Manager, the EAM will oversee various departments and collaborate closely with department heads to drive operational excellence, achieve financial goals, and maintain the highest standards of service quality.   

The EAM will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel and will take on responsibility for the hotel in the absence of the General Manager.

 What you will be doing:

• Oversee the day-to-day operations of multiple departments, including but not limited to Front Office, Housekeeping, Food and Beverage, Sales and Marketing, and Finance
• Collaborate with the General Manager and other senior leaders to develop and implement strategic plans and initiatives aimed at achieving organizational goals and enhancing the overall guest experience
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Champion service excellence and guest satisfaction, promptly addressing any concerns or issues to ensure resolution and enhance guest loyalty

The Regional HR Manager is responsible for establishing and overseeing all HR functions across the NGO’s operations in Taiwan, Nepal, the Philippines, and Malaysia. This role focuses on setting up a robust HR system from the ground up, including hiring and developing a high-performing HR team. The Regional HR Manager will ensure the development and implementation of HR strategies, policies, and practices that support the NGO’s mission, enhance employee engagement, and comply with local regulations.

Key Responsibilities:

1. HR System Setup and Strategy Development:

• HR Infrastructure: Design and implement a comprehensive HR infrastructure that supports the NGO’s strategic goals and operational needs.
• Policy Development: Develop and standardise HR policies and procedures across regions, ensuring compliance with local labor laws.
• Strategic Alignment: Align HR strategies with the NGO’s mission, vision, and organisational goals to drive effectiveness and efficiency.

2. Recruitment and Talent Management:

• Job Design: Develop detailed job descriptions and specifications for all positions.
• Recruitment Processes: Establish and lead a streamlined recruitment process, including job postings, candidate screening, and interview protocols.
• Onboarding: Design and implement an effective onboarding program to integrate new hires smoothly into the organisation.

3. Hiring and Setting Up HR Team:

• Team Hiring: Take responsibility for hiring and setting up the regional HR team. Define roles, recruit, and onboard HR staff in each operational country.
• Team Development: Mentor and develop the HR team to ensure they have the skills and knowledge needed to support the organisation effectively.

4. Employee Relations and Engagement:

• Work Environment: Create and maintain a positive, inclusive, and collaborative work environment.
• Conflict Resolution: Address employee grievances and mediate conflicts, ensuring fair and consistent resolution.
• Engagement Programs: Develop and implement employee engagement initiatives to foster motivation and commitment.

5. Training and Development:

• Needs Assessment: Conduct training needs assessments to identify skill gaps and development opportunities.
• Program Development: Develop and deliver training programs and professional development opportunities to enhance employee skills and performance.

6. Compliance and Risk Management:

• Legal Compliance: Ensure all HR practices comply with local labor laws and regulations in Taiwan, Nepal, the Philippines, and Malaysia.
• Risk Mitigation: Develop and implement risk management strategies to address potential HR-related risks and ensure organisational resilience.

7. HR Administration and Systems:

• HRIS Implementation: Select, implement, and manage an HR Information System (HRIS) to streamline HR processes and data management.
• Payroll and Benefits: Oversee payroll processing, benefits administration, and ensure accurate and timely compensation for all employees.
• Employee Records: Maintain accurate and confidential employee records in compliance with legal and organisational requirements.

8. Reporting and Analysis:

• HR Metrics: Establish and monitor key HR metrics to assess the effectiveness of HR practices and inform strategic decisions.
• Regular Reporting: Prepare and present regular HR reports and analytics to the Executive Director and other stakeholders.

9. Outsourcing and Vendor Management:

• Outsourcing Decisions: Identify HR functions suitable for outsourcing and manage relationships with external HR service providers.
• Vendor Performance: Monitor the performance of outsourced functions to ensure they meet the NGO’s standards and requirements.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).

Experience:

• Minimum of 5-8 years of experience in HR management, with at least 3 years in a regional or multi-country role.
• Proven experience in setting up and implementing HR systems and strategies from the ground up.
• Experience in hiring, developing, and managing an HR team.
• Familiarity with HR practices and labor laws in Taiwan, Nepal, the Philippines, and Malaysia is highly desirable.

Skills and Competencies:

• Strong knowledge of HR principles, practices, and employment laws.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively in a multicultural and diverse environment.
• Strong organisational and project management skills.
• Proficiency in HRIS and other HR software.

Personal Attributes:

• Passionate about children's education.
• High ethical standards and integrity.
• Strategic thinker with a proactive approach to problem-solving.
• Ability to handle sensitive and confidential information with discretion.
• Flexibility and willingness to travel frequently to different countries.

• Competitive salary
• Relocation support provided
• 2 weeks paid annual leave
• Possible hybrid working structure
• Rewarding and meaningful job that makes an impact on children's education

Executive Assistant Manager (EAM) - Food & Beverage

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As an EAM in charge of Food & Beverage, you will strategically lead the team to take guest satisfaction to the next level. At Fairmont, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an EAM in charge of F&B – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Lead the Food & Beverage Operations team.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.
• Directs and controls all subordinate Food and Beverage staff to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Provides guidance and assistance to the Outlet Managers helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
• Oversees the service standards of all outlets ensuring that they conform to the requisite standards and meet or exceed customer expectations.
• Oversees the quality, consistency, and presentation in all Food and Beverage outlets to ensure that they conform to the requisite standards and meet or exceed customer expectations.
• Prepares the Food and Beverage promotion plan and executes specific promotional activities.
• Prepares the hotel’s annual budget and monitors and controls the performance of the individual outlets.
• Monitors and controls the hotel’s OE inventory and participates in inventory taking.
• Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with all health and safety, fire and emergency procedures.
  Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or regulation of the hotel is represented.
• Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.
• Interacts with guests actively soliciting feedback.