Total 5 customer experience manager job vacancies in Jakarta, South Jakarta City

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Brand Experience Specialist located in Jakarta, you lead the charge in delivering exceptional offline and retail customer experiences. This role combines strategic vision and hands-on execution to create immersive brand activations and seamless retail store experiences, ensuring our customers engage with the brand in meaningful and memorable ways.

Responsibilities

1. Offline Activations & Brand Engagement:

• Plan and execute offline activations, including events, pop-ups, and product showcases.
• Collaborate with the marketing team to align activations with overarching brand campaigns.
• Develop engaging in-store and activation experiences that resonate with target audiences.
• Monitor trends and competitors to propose innovative experiential strategies.

2. Retail Operations

• Oversee the setup and management of retail stores, ensuring they reflect the brand’s values and identity.
• Develop store layouts, customer flows, and visual merchandising strategies to enhance the retail experience.
• Train in-store teams to deliver exceptional customer interactions and represent the brand effectively.
• Track retail KPIs, including foot traffic, sales performance, and customer satisfaction.

3. Brand Consistency & Experience:

• Ensure consistent customer experiences across all touchpoints, including retail stores, activations, and events.
• Work with the design and marketing teams to ensure visuals and messaging are on-brand.
• Implement feedback loops to continuously improve activations and in-store experiences based on customer insights.

4. Collaboration & Reporting:

• Partner with the sales, product, and marketing teams to ensure alignment on promotional and experiential efforts.
• Coordinate logistics, budgets, and timelines for events and retail campaigns.
• Track and report on the effectiveness of offline campaigns and retail initiatives.
• Use customer feedback and data to refine future activations and in-store strategies.

• 3-5 years of proven experience in brand experience, event management, or retail operations.
• Proven track record of executing successful offline campaigns and managing retail spaces.
• Excellent project management skills with the ability to handle multiple initiatives simultaneously.
• Strong understanding of customer experience principles and retail best practices.
• Creative thinker with a passion for creating unique and memorable brand moments.
• Excellent communication and collaboration skills.
• Experience in consumer electronics or smart home industries is a plus.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Brand Experience Specialist to make the world a better place to live in, one home at a time.

How to Apply

If you're passionate about event management, brand experience, technology, and building the future, we'd love to hear from you!

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Social Media Manager located in Jakarta, you will be responsible for managing BIOTA’s social media presence and creating social media content to build brand awareness and engagement. You’ll play a key role in establishing BIOTA as a major brand and help support our social media community to achieve our big goals.

We’re looking for a creative and strategic storyteller who is excited to build BIOTA’s social media presence in this space and help us drive cultural connections with the brand within the market. We are looking for someone who has the ability to not only strategize but also produce social content, including being on-screen for videos and live content, to support our strategy. You must have design skills and experience creating static, text, video, and visual content across social media platforms. Comfort with on-camera work and content creation is essential, as you’ll also act as a content creator representing the brand.

Responsibilities

• Come up with innovative and creative solutions to position BIOTA as a thought leader in technology.
• Support with the development of our social media content calendar; develop and create content to support marketing strategies and campaigns.
• Act as a content creator, including being on-screen in videos and live content. Candidates should be comfortable in front of the camera and willing to create engaging, on-screen content to connect with our audience.
• Get hands-on with content creation (copy, statics, video) across our social media channels.
• Be a brand guardian for our social media content across all channels, ensuring we establish a strong tone of voice and represent our values.
• Interact and engage with our community on our social media channels.
• Collaborate with the creative and marketing teams to produce high-quality visuals and campaigns.
• Analyze performance using tools like Meta Business Suite and Google Analytics to improve reach and engagement.
• Monitor social media trends and the competitive landscape to create strategic decisions for Canva’s brand in the local market.
• Stay updated on platform trends, algorithms, and best practices to optimize strategies.
• Partner with influencers and content creators to expand brand reach and credibility.

• 2-4 years of proven experience as a Social Media Manager, preferably in the consumer electronics or technology industry.
• Bachelor's degree in Communications, Marketing, Business, or related field.
• Deep understanding of social media platforms, algorithms, and audience behavior.
• Experience in social media content strategy, execution, and content creation, including being on-screen for videos and live content.
• A creative thinker with hands-on experience creating content for brands with basic video editing skills.
• Experience with social media management tools (Meta Business Suite, Sprout Social, Google Suite, Google Analytics, Looker)
• Excellent written, visual and verbal communication skills, the ability to manage complex and competing priorities
• Expert knowledge of all social media networks, and how best to leverage them.
• Able to balance the big picture with short-term needs and initiatives.
• A self-starter with tenacity for execution and delivery, with the ability to adapt quickly to market trends and business priorities.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Social Media Manager to make the world a better place to live in, one home at a time.

How to Apply

If you're passionate about content, social media, technology, and building the future, we'd love to hear from you!

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff,  taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community

The Assistant Events Manager plans, coordinates, and executes a wide range of high-profile events, including conferences, galas, and corporate gatherings. The Assistant Events Manager is responsible for liaising with clients and guests to understand their specific needs and preferences, overseeing event setups, managing on-site logistics, and coordinating with various departments to deliver exceptional guest experiences. Additionally, the Assistant Events Manager plays a pivotal role in maintaining the hotel's reputation for excellence, attention to detail, and luxury service standards, thereby contributing to the overall success of the hotel and enhancing its image within the international chain. 

MidPlaza Holding is looking for a knowledgeable and proactive Assistant Manager of Tax to join our Corporate Office in Jakarta. The ideal candidate will support the tax department in managing tax compliance, audits, and transactions, ensuring alignment with regulations and internal policies. This role will involve collaborating with various departments to ensure effective tax planning and reporting.

Responsibilities:

• Assist in preparing and filing tax returns in compliance with local tax laws.
• Conduct tax research and analysis to identify tax savings opportunities.
• Prepare tax provision calculations and ensure accurate financial reporting.
• Supervise and mentor tax staff and ensure timely completion of tasks.
• Coordinate and liaise with tax authorities during audits and inquiries.
• Stay updated on changes in tax laws and implement necessary changes within the organization.
• Assist in developing tax strategies and policies that align with business goals.

• Bachelor's degree in Accounting, Finance, or related field.
• Minimum 5 years of experience in tax compliance or consulting, with at least 2 years in a supervisory role.
• Certified Brevet A and B is required.
• Strong understanding of Indonesian tax laws and regulations.
• Excellent analytical, organizational, and problem-solving skills.
• Proficient in using tax software and MS Office applications.
• Strong communication skills, both written and verbal.
• Ability to work well under pressure and meet deadlines.
• Fluent in English; proficiency in other languages is a plus.