Total 85 customer experience manager job vacancies in Jalan Penestanan, Sayan, Kecamatan Ubud, Kabupaten Gianyar, Bali

• Provides functional assistance and direction to the F&B Service operation as assigned.
• Directs and controls all subordinate to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Liaises with stewarding, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
• Develops training plans and conducts on-the-job training sessions for Food & Beverage Service associates.
• Monitoring and controlling the property’s OE inventory.
• Perform any other duties as required and directed by the Residence Manager or Management

We are looking for a dynamic and creative individual for the role of Social Media and Creative Manager, where you will oversee day-to-day operations of the social media and creative department, playing a pivotal role in developing and executing our overall social media strategy. Responsibilities include developing and implementing a comprehensive social media strategy, collaborating with internal eCommerce and PR teams, generating engaging content for various platforms, overseeing content creation and scheduling, fostering community engagement, monitoring trends and competitor activities, utilizing analytics tools for tracking and reporting, collaborating effectively with other departments, and providing dual reporting to both Public Relations and eCommerce heads. Additionally, always to ensure visually appealing and on-brand content, contributing to the ideation and development of creative campaigns and initiatives. If you are a strategic thinker passionate about social media and creativity, we invite you to apply and be a key player in shaping our brand's online presence.

•       Manage & oversee services and products offered in an outlet's operations

•       Oversees stock level for products and supplies

•       Handling customers enquiries and complaints

•       Daily ordering & maintain estimate consumtion , forecast requirement & maintain inventory

•       Organized & supervise shift

•       training & evaluate staff

•       control cost & minimize staff

•       implement , innovative strategies to improve productivity and sales

•       Responsible for day-to-day operations, such as : running restaurant services, supervised outlet team, and doing administration things (DSR, Inventory report, attendance report etc)

•       Oversee the execution of the work schedule and procedure as set by the Restaurant Manager

•       Completing overtime sheets for the department

•       Assist in training

•       Performing and managing other duties as assigned 

Membuat perencanaan , kelola dan evaluasi kinerja pemasaran yg dilakukan atas pencapaian penjualan yg diperoleh, problem solving terhadap kendala yg dihadapi dalam upaya pencapaian sales dari sisi pemasaran serta melaporkan implementasi atas startegi pemasaran yg telah ditentukan dalam rangka mencapai target perusahaan.

You are required to possess excellent analytical skills, full knowledge of accounting systems, statistics and reporting. This role supervises the essential financial activities of the hotel, focusing on profitability and producing accurate financial reporting for strategic decision-making and budgeting purposes. We believe a Finance Manager should have strong business acumen, solid numeracy skills, and an investigative nature to ensure the hotel’s financial success.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Create and implement sales in operational activities for Wedding, MICE and events business
• Proactively target Wedding and MICE opportunities, especially Japanese markets
• Proactively sell the hotels’ event spaces and drive Rooms and F&B revenue into the event, restaurant, and bar areas
• Plan, lead and execute all Japanese MICE & Wedding events, ensuring all operational processes and procedures are adhered to
• Establish local partnerships and co-operations to promote accommodation and events
• Establish business and market share for Wedding, MICE and special events business
• Establish and maintain relationships with assigned MICE agencies

• Only for Japanese Expatriate
• Minimum 2 years experience in the same position or related fields in the hospitality industry; especially in handling Japanese wedding
• Proven track of achieving targets, has strong organizational and time management skills
• A team player with leadership skills with customer-service orientation
• Exceptional communication, negotiation ability, and interpersonal skills
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

Responsibilities include :

• Assist in overseeing & is accountability for the operations of the entire property.
• Supervise and coordinate the teams of housekeeping, maintenance & assist in supervising & coordinating front desk on a day to day basis.
• Works with Experince & Community team to set up functions/events & assist in ensuring a strong community is present.
• Assist in working with Accounting ensures all expenses & revenue is properly documented. 
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Handles guest complaints and ensuring best guest experience.
• Ensures property & assets are kept up to standard & are maintended.
• Develop, implement and review operational standards, policies and procedures.
• Ensure full compliance to SOPs, policies, procedures and service standards.
• Assist HR with recruiting, hiring and payroll when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Assists the GM with budgeting, reporting, planning, and auditing.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• High attention to detail and accuracy.
• Solution-oriented, highly resourceful, with exceptional follow-through.
• Able to deal effectively with conflict and manage difficult employee relations situations.
• To fill in for basic duties of Operations Manager on their leave.

Who We Are Looking For:

Person who will be the face of the company brand with an excellent communication skill with a warm and fun personality.

Responsibilities :

• Build brand awareness through various media outlets
• Plan sales and advertising campaigns
• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
• Decide which media format best suits the assignment
• Compiling, distributing and presenting ideas, information and strategies
• Keep track of and balance budgets
• Set specific marketing goals
• Research market to identify new opportunities
• Generate innovative ideas to promote Company brand and products

Tanggung Jawab Utama:

• Menangani pertanyaan dan kebutuhan pelanggan melalui telepon, email, atau langsung.
• Mengidentifikasi peluang penjualan baru dan mengembangkan hubungan dengan pelanggan potensial.
• Memproses pesanan, mengelola inventaris, dan memastikan pengiriman tepat waktu.
• Memberikan informasi produk atau layanan yang jelas dan akurat kepada pelanggan.
• Memastikan kepuasan pelanggan dengan menanggapi keluhan atau masalah secara efektif.
• Mengikuti prosedur internal untuk pelaporan dan dokumentasi aktivitas penjualan dan layanan pelanggan.

Financial Planning and Analysis:

• Develop and implement financial strategies, budgets, and forecasts.
• Conduct financial analysis, reporting, and modeling.
• Monitor financial performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances.

Accounting and Compliance:

• Ensure compliance with financial regulations and standards.
• Oversee the preparation of financial statements in accordance with generally accepted accounting principles (GAAP).
• Coordinate the preparation of regulatory reporting.

Cash Flow Management:

• Manage cash flow, including forecasting, and ensure sufficient funds are available to meet ongoing operational and capital investment requirements.
• Optimize the handling of banking relationships and initiate appropriate strategies to enhance cash positions.

Risk Management:

• Identify and manage financial risks, including foreign currency exchange, interest rates, and other financial instruments.
• Ensure the company’s financial policies and procedures are effective and up-to-date.

Team Leadership:

• Lead, mentor, and develop the finance team.
• Oversee the daily operations of the finance department, including accounts payable, receivable, payroll, and general ledger.
• Ensure continuous improvement of finance processes and systems.

Develop and Implement Growth Strategies:

• Identify new growth opportunities and develop strategies to capitalize on them.
• Work closely with the marketing, sales, product, and customer success teams to execute growth initiatives.

Data Analysis and Insights:

• Analyze user data and market trends to identify growth opportunities.
• Track and report on key growth metrics, and use insights to optimize strategies.

Experimentation and Testing:

• Design, implement, and analyze A/B tests and other experiments to identify the most effective growth strategies.
• Iterate on successful experiments to scale growth efforts.

Cross-functional Collaboration:

• Partner with product and engineering teams to develop features that drive growth.
• Collaborate with the marketing team to create and optimize campaigns.

User Acquisition:

• Develop and execute campaigns to acquire new users through various channels, including digital marketing, content marketing, partnerships, and more.

User Retention and Engagement:

• Implement strategies to increase user engagement and retention, including onboarding programs, loyalty programs, and personalized experiences.

Market Research:

• Conduct market research to stay updated on industry trends and competitor activities.
• Use research insights to inform growth strategies and identify new opportunities.

Reporting and Documentation:

• Maintain detailed records of growth experiments, outcomes, and learnings.
• Prepare and present regular reports on growth performance to senior management.

• Supervise daily warehouse operations, ensuring efficiency and timeliness in receiving, storing, shipping, and inventory management.
• Optimize layout for better space utilization and workflow, planning material storage locations for streamlined processes.
• Maintain accurate inventory records through regular stock counts, monitor inventory levels, recommend procurement, and prevent overstock or stockouts.
• Train and manage warehouse staff to ensure safety and performance.
• Coordinate logistics with suppliers and customers to ensure timely deliveries, and maintain quality and safety standards for all goods.
• Maintain compliance with the company's quality management system.

As Laundry Manager you have a crucial role in establishing a high degree of service and efficiency throughout your department as your team is in charge of the cleanliness and comfort of our guests. You will manage Guest Laundry and Dry Cleaning services, the Laundry Shop, and Administration. This is a key operation in the hotel and it will be your responsibility to ensure the profitability of the department without compromising guest service and quality. In addition to this, you will seek to continuously develop and coach your team to achieve their personal and business goals.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Act as the contact for Mandarin-speaking clients, providing excellent customer service and ensuring their needs and expectations are met.
• Coordinate and execute the planning and delivery of MICE and wedding experiences, including venue selection, catering, audiovisual setup, transportation arrangements, and other services.
• Collaborate with various departments and external vendors to ensure seamless event execution.
• Create and manage event budgets, negotiate contracts, and handle financial transactions.
• Prepare event proposals, contracts, and other related documents in both English and Mandarin.
• Provide on-site event supervision and support.
• Conduct post-event evaluations and gather feedback to improve future events.

• Only for Indonesian Citizen
• Minimum of 3 years of experience in the same position or related fields in the hospitality industry
• Proven track of achieving targets, has strong organizational and time management skills
• Fluent in Mandarin, both written and spoken with a certified language test (minimum HSK 3)
• Eloquent in English communication in both written and spoken
• Exceptional communication, negotiation ability, and interpersonal skills
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Create and implement sales in operational activities for Wedding, MICE and events business
• Proactively target Wedding and MICE opportunities, especially Japanese markets
• Proactively sell the hotels’ event spaces and drive Rooms and F&B revenue into the event, restaurant, and bar areas
• Plan, lead and execute all Japanese MICE & Wedding events, ensuring all operational processes and procedures are adhered to
• Establish local partnerships and co-operations to promote accommodation and events
• Establish business and market share for Wedding, MICE and special events business
• Establish and maintain relationships with assigned MICE agencies

• Minimum 2 years experience in the same position or related fields in the hospitality industry
• Fluent in Japanese, with a certified language test (minimum N2)
• Eloquent in English communication in both written and spoken
• Proven track of achieving targets, has strong organizational and time management skills
• A team player with leadership skills with customer-service orientation
• Exceptional communication, negotiation ability, and interpersonal skills
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

As an Assistant Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a ‘hands on’ approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.

• Develop project plans, timelines, and budgets in collaboration with internal software development teams and customers.
• Communicate project status, risks, and issues to customers and internal stakeholders on a regular basis.
• Ensure that all software development project deliverables are completed on time, within scope, and within budget.
• Facilitate project meetings and ensure that action items are assigned and completed.
• Collaborate with internal software development teams to identify and mitigate project risks.
• Act as the primary point of contact for customers and manage their expectations throughout the software development project lifecycle.
• Ensure that software development project documentation is complete and accurate.
• Work with software development teams to ensure that all software development deliverables meet customer requirements.

• Develop and implement comprehensive brand communication strategies to effectively convey the brand's message,
• Manage the brand's messaging architecture, including brand voice, tone, and key messaging points, to ensure consistency
• Oversee the creation of compelling content across various platforms, including digital channels, social media, print
• Conceptualize, plan, and execute activation campaigns and experiences that bring the brand to life and resonate with
• Collaborate with cross-functional teams (Creative, PMM, Partnership) to integrate brand activations seamlessly across

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Assist the Villa Manager in overseeing the daily operations of the villas, ensuring all guest experiences meet the highest standards of luxury, comfort, and satisfaction
• Supervise and train a team of staff, ensuring they are performing their duties to deliver exceptional guest service
• Coordinate with other departments to ensure guest satisfaction
• Assist in developing and maintaining relationships with guests, ensuring their satisfaction throughout their stay
• Handle guest feedback and resolve any issues or complaints in a professional and timely manner
• Assist in developing and implementing standard operating procedures to enhance operational efficiency
• Collaborate with the Villa Manager in reviewing and analyzing guest feedback to continuously improve guest satisfaction

• Only for Indonesian Citizen

• Minimum of 3 years of experience in a supervisory role or the same position in a large luxury resort
• Knowledge of the OPERA system is preferred
• Excellent leadership and communication skills
• Strong problem-solving and decision-making skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Bachelor's degree in Hospitality Management or other related fields. Master's degree is desirable 

You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis of business and team member performance, and a dedication to increase customer demand. In order to do this it is important to develop and maintain mutually beneficial relationships with business partners, guests and team members alike. You will be committed to continually developing the spa team members, whilst ensuring that the spa is consistently operating at, or above, agreed standards and achieving maximum profitability.

You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

We’re looking for an energetic, entrepreneurial Senior Business Development Manager, who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, helping deliver world class payment service solutions to our partners and their customers, powered by the Wise infrastructure.  

We’ve launched partnerships globally, with the likes of Google Pay, Aspire, Xero and Mandiri, and today have 70+ global banks and platforms connected and powered by Wise Platform. We’re looking for a sales or partnerships leader with a track record of experience working with/selling to Banks and Financial Institutions in Jakarta, Indonesia, to take Wise Platform integrated partnerships to the next level with the most senior banks in the region.  

A bit about the role:

The role is based in our Jakarta office, but you will also work closely with the Regional APAC and Global Wise Platform teams based in our offices around the world. You will also work closely with other functions, including product management, compliance & legal, implementation and engineering.

You will be a senior leader in our Business Development team in APAC, owning key opportunities with the largest banks and financial institutions, driving initiatives to expand Wise Platform’s capabilities and building out Wise’s enterprise expansion footprint.

Your mission: 

• Work with the Wise Platform team to build, close and deliver a strong pipeline of bank and financial institution partnerships across our target verticals in Indonesia, driving revenue and volume growth for Wise

• Develop and execute the growth strategy for Wise Platform’s partner portfolio, brand footprint and cross-border payments market share in Indonesia

• Collaborate closely with other Wise teams like engineering and compliance to develop and enhance Wise product capabilities in Indonesia through new integrated partnership opportunities

• Work on projects and initiatives to improve our sales processes and approaches both within the APAC region and globally, such as helping iterate our pitches and messaging, our pricing strategies, go to market efforts - or anything else that helps drive growth

A bit about you

• You’ve sold cross border products, into banks or large enterprises - and can show end to end, high impact partnership delivery examples here 

• You’re familiar with the financial services and regulatory landscapes in Indonesia and understand how the remittance landscape/international payments work today

• You’re hands on - happy to lead your own discussions as well as supporting our business development team with their pipelines

• You’re a natural leader - able to build and develop a high performing sales team, defining a clear plan with the team and quickly adapting as needed

• You’re as comfortable technically - helping a partner solution the best way to use Wise Platform as you are discussing commercial and legal terms 

• You’re business-minded - and have worked with multiple operational teams in the past to grow a business unit holistically

• You’re analytical - data driven on where the team should be spending time and on scoping, sizing, prioritising and driving opportunities

• You have a strong head for economics - being responsible for owning and supporting financial negotiations with partners to meet targets and quotas

• You are Mission-driven and customer-focused - looking for synergistic partnerships that will benefit the customer and contribute to the Wise Mission

Some extra skills that would make you a great fit

• Worked in a startup environment previously or have had a broad focus across multiple partnerships streams

As a member of the finance department, this role is responsible for ensuring that all the financial affairs of the hotel are conducted to the highest standards of honesty and integrity. High ethical standards are necessary to maintain both competitive advantage and the pride and confidence of our Team Members, and to provide quality products and services to customers and clients.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Create and manage various social media platforms, including Instagram, Facebook, Tiktok, and prioritize tasks effectively
• Create engaging content, write compelling copy, and produce visually appealing posts
• Create social media advertising, paid promotions, and campaign management
• Develop and implement social media strategies to increase brand awareness, engagement, and reach
• Conduct research and stay updated on industry trends to optimize social media efforts
• Plan and execute social media campaigns, including content creation, scheduling, and monitoring
• Monitor and analyze social media metrics, generate reports, and make data-driven recommendations
• Collaborate with the marketing team to integrate social media strategies into broader marketing campaigns.

• Minimum 2 years' experience in the same position or related fields in the hospitality industry

• Experience managing social media platforms for business purposes

• Understanding of social media best practices, trends, and algorithm changes

• Knowledge of social media management tools and analytics platforms
• Creative mindset with the ability to develop engaging and innovative content
• Excellent organizational and time management skills

• Eloquent in English communication in both written and spoken

• Bachelor's degree in Marketing, Communications, or other related fields