Total 5 customer experience manager job vacancies in bandung bandung city

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Brand Experience Specialist located in Jakarta, you lead the charge in delivering exceptional offline and retail customer experiences. This role combines strategic vision and hands-on execution to create immersive brand activations and seamless retail store experiences, ensuring our customers engage with the brand in meaningful and memorable ways.

Responsibilities

1. Offline Activations & Brand Engagement:

• Plan and execute offline activations, including events, pop-ups, and product showcases.
• Collaborate with the marketing team to align activations with overarching brand campaigns.
• Develop engaging in-store and activation experiences that resonate with target audiences.
• Monitor trends and competitors to propose innovative experiential strategies.

2. Retail Operations

• Oversee the setup and management of retail stores, ensuring they reflect the brand’s values and identity.
• Develop store layouts, customer flows, and visual merchandising strategies to enhance the retail experience.
• Train in-store teams to deliver exceptional customer interactions and represent the brand effectively.
• Track retail KPIs, including foot traffic, sales performance, and customer satisfaction.

3. Brand Consistency & Experience:

• Ensure consistent customer experiences across all touchpoints, including retail stores, activations, and events.
• Work with the design and marketing teams to ensure visuals and messaging are on-brand.
• Implement feedback loops to continuously improve activations and in-store experiences based on customer insights.

4. Collaboration & Reporting:

• Partner with the sales, product, and marketing teams to ensure alignment on promotional and experiential efforts.
• Coordinate logistics, budgets, and timelines for events and retail campaigns.
• Track and report on the effectiveness of offline campaigns and retail initiatives.
• Use customer feedback and data to refine future activations and in-store strategies.

• 3-5 years of proven experience in brand experience, event management, or retail operations.
• Proven track record of executing successful offline campaigns and managing retail spaces.
• Excellent project management skills with the ability to handle multiple initiatives simultaneously.
• Strong understanding of customer experience principles and retail best practices.
• Creative thinker with a passion for creating unique and memorable brand moments.
• Excellent communication and collaboration skills.
• Experience in consumer electronics or smart home industries is a plus.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Brand Experience Specialist to make the world a better place to live in, one home at a time.

How to Apply

If you're passionate about event management, brand experience, technology, and building the future, we'd love to hear from you!

Security Manager
Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Ensure the overall safety and security of the guests, employees and property premises
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Assist guests regarding hotel facilities in an informative and helpful way
• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
• Always be on-call, including off-duty hours, for any emergency that may arise

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Social Media Manager located in Jakarta, you will be responsible for managing BIOTA’s social media presence and creating social media content to build brand awareness and engagement. You’ll play a key role in establishing BIOTA as a major brand and help support our social media community to achieve our big goals.

We’re looking for a creative and strategic storyteller who is excited to build BIOTA’s social media presence in this space and help us drive cultural connections with the brand within the market. We are looking for someone who has the ability to not only strategize but also produce social content, including being on-screen for videos and live content, to support our strategy. You must have design skills and experience creating static, text, video, and visual content across social media platforms. Comfort with on-camera work and content creation is essential, as you’ll also act as a content creator representing the brand.

Responsibilities

• Come up with innovative and creative solutions to position BIOTA as a thought leader in technology.
• Support with the development of our social media content calendar; develop and create content to support marketing strategies and campaigns.
• Act as a content creator, including being on-screen in videos and live content. Candidates should be comfortable in front of the camera and willing to create engaging, on-screen content to connect with our audience.
• Get hands-on with content creation (copy, statics, video) across our social media channels.
• Be a brand guardian for our social media content across all channels, ensuring we establish a strong tone of voice and represent our values.
• Interact and engage with our community on our social media channels.
• Collaborate with the creative and marketing teams to produce high-quality visuals and campaigns.
• Analyze performance using tools like Meta Business Suite and Google Analytics to improve reach and engagement.
• Monitor social media trends and the competitive landscape to create strategic decisions for Canva’s brand in the local market.
• Stay updated on platform trends, algorithms, and best practices to optimize strategies.
• Partner with influencers and content creators to expand brand reach and credibility.

• 2-4 years of proven experience as a Social Media Manager, preferably in the consumer electronics or technology industry.
• Bachelor's degree in Communications, Marketing, Business, or related field.
• Deep understanding of social media platforms, algorithms, and audience behavior.
• Experience in social media content strategy, execution, and content creation, including being on-screen for videos and live content.
• A creative thinker with hands-on experience creating content for brands with basic video editing skills.
• Experience with social media management tools (Meta Business Suite, Sprout Social, Google Suite, Google Analytics, Looker)
• Excellent written, visual and verbal communication skills, the ability to manage complex and competing priorities
• Expert knowledge of all social media networks, and how best to leverage them.
• Able to balance the big picture with short-term needs and initiatives.
• A self-starter with tenacity for execution and delivery, with the ability to adapt quickly to market trends and business priorities.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Social Media Manager to make the world a better place to live in, one home at a time.

How to Apply

If you're passionate about content, social media, technology, and building the future, we'd love to hear from you!

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Associate Manager, Credit, you will be responsible for handling credit cases (preferably the complicated one) from beginning to the end. Associate Manager, Credit is also responsible to assist the Credit Manager/AVP for other tasks as well, whether it is related to credit or even beyond that. Furthermore, he/she is also responsible for mentoring Junior credit analysts, as they prepare to embark further in their career to managing people.

What you will do:

• Evaluating customer’s data and financial documents to determine the degree of risk involved to reduce the risk of customer disputes
• Conduct document and information checking and verification as part of credit assessment processes,
• Prepare spreadsheets and detailed written reports to be presented to the loan committee,
• Identification and provide mitigation actions of all risks entailed,
• Provide professional opinions and/or recommendations to Credit Committee regarding customers’ financial credit status referring to credit policy and guidelines
• Track loan covenants to ensure compliance & complete other duties as assigned.

• Having minimum 5 years working experience as a Credit Analyst and/or Relationship Manager for Lending Business (SME/Commercial segment) in banking and/or relevant lending industry regulated by OJK.
• Ability to work independently with minimal supervision.
• Excellent understanding in business financial statements, analytical skills, and mindset,
• Detail oriented, have a strong verification and critical thinking skills,
• Ability to maintain a high level of professionalism and positive attitude with team members and clients,
• Ability to communicate with stakeholders and peers in effective written and verbal communication skills both in Bahasa & English.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

AYANA Hospitality is looking for a Sales Manager - Rooms for our AYANA Midplaza, JAKARTA location. As a Sales Manager - Rooms, you will be responsible for driving revenue through sales of hotel rooms. You will be tasked with building and maintaining relationships with clients to increase revenue and occupancy rates. You will work closely with the sales and marketing team to develop and execute sales strategies and identify potential business opportunities. This is an exciting opportunity for someone who is passionate about hospitality and sales.

Responsibilities

• Develop and maintain relationships with clients to increase revenue and occupancy rates.
• Develop and execute sales strategies to meet revenue targets.
• Identify and pursue potential business opportunities to increase revenue.
• Conduct site inspections, prepare proposals, negotiate contracts, and close deals.
• Work closely with the sales and marketing team to develop and execute sales and marketing plans.
• Stay current on industry trends and competitive activity in the local market.
• Attend trade shows and networking events to generate leads and build relationships.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2-3 years of experience in hotel sales.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and negotiation skills.
• Strong customer service skills and ability to build and maintain relationships.
• Good understanding of the local market and industry trends.
• Ability to work independently and as part of a team.