Total 12 customer service job vacancies in grha niaga thamrin lantai 3 jalan kh mas mansyur

• Membuat jadwal Pasang dan Service untuk teknisi
• Melakukan follow up kepada konsumen
• Membuat laporan atas keluar masuk material
• Membuat laporan Pemakaiaan material atas suatu project
• Melakukan Stok Opname Material 

We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.

Menerima tamu, memastikan tamu mendapatkan kamar yang sesuai dengan pesanan.

Membantu bila ada permintaan yang merupakan fasilitas dari harga kamar hotel.

Membalas chat komplain dari user

1. Melakukan pemantauan terhadap tim customer care secara realtime
2. Melakukan evaluasi dan membuat laporan
3. Mengatur jadwal kerja dan jadwal lembur
4. Mengumpulkan dan menganalisa informasi kepuasan pelanggan
5. Memastikan pelanggan mendapatkan pelayanan yang dibutuhkan perusahaan

• Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and information
• Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly
• Perform night audit reporting
• Provides any tourism information related to apartment's surroundings
• Perform any other duties as required and directed by the Guest Services Manager or Management

- Responding promptly to customer inquiries

- Communicating with customer

- Acknowledging and resolving customer complaints

- Ensure customer satisfaction levels are always on target

Responsible for providing exceptional customer service to guests by handling inquiries, requests, and reservations over the phone and through other communication channels. This role involves addressing guest concerns, offering information about hotel amenities and services, and ensuring a positive guest experience from check-in to check-out. The Associate will manage booking systems, process transactions, and coordinate with other departments to fulfill guest requests. Strong communication skills, problem-solving abilities, and a commitment to delivering excellent service are essential. Experience in a hospitality or customer service role is preferred.

• Memahami Preventive Maintenance Management (Service Advisor)
• Mengetahui ilmu teknis terkait mesin diesel dan mesin bensin
• Problem Solving Perbaikan Kendaraan

Tanggung Jawab Utama:

• Menangani pertanyaan dan kebutuhan pelanggan melalui telepon, email, atau langsung.
• Mengidentifikasi peluang penjualan baru dan mengembangkan hubungan dengan pelanggan potensial.
• Memproses pesanan, mengelola inventaris, dan memastikan pengiriman tepat waktu.
• Memberikan informasi produk atau layanan yang jelas dan akurat kepada pelanggan.
• Memastikan kepuasan pelanggan dengan menanggapi keluhan atau masalah secara efektif.
• Mengikuti prosedur internal untuk pelaporan dan dokumentasi aktivitas penjualan dan layanan pelanggan.

• Menyambut dan melayani tamu dengan ramah dan profesional.
• Mengambil pesanan makanan dan minuman dari tamu dengan akurat dan efisien.
• Menyajikan makanan dan minuman kepada tamu sesuai dengan standar perusahaan.
• Memastikan kepuasan tamu dengan memenuhi kebutuhan dan permintaan mereka secara tepat waktu.
• Memberikan rekomendasi menu dan menjelaskan spesialisasi hari ini kepada tamu.
• Menanggapi keluhan atau masalah tamu dengan cepat dan efektif, memastikan pengalaman tamu yang positif.

The position will be responsible in managing credit card portfolio with analytic review on credit card portfolio, including credit card profitability. It also responsible to profile CC customer and analyze which portfolio program are the most effective and suitable, based on each profile segment in order to increase both active rate and revolver balance. And in the purpose to maintain healthy portfolio, it also responsible to determine what action need to take, to reduce unprofitable and high risk account, including effective method in reduce dormant account.