Total 8 customer service manager job vacancies in jl jembatan tiga no 35g penjaringan penjaringan jakarta utara

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience at Stockbit, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
• Keep users informed about our products, features, and any updates by communicating with them.
• Liaise with internal and external stakeholders to ensure seamless service delivery.

• Fresh graduates in Finance, Accounting, Business Management, or any related fields.
• Strong interest in investment and capital markets (especially Stocks).
• Excellent written and verbal communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to type quickly with minimal errors.
• Customer-oriented mindset with a passion for delivering excellent service.
• Willing to work in a shifting arrangement.
• Ready to join us ASAP.
• Having a capital market license is a plus.

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

• Membuat perencanaan kebutuhan tenaga kerja sesuai dengan target dan kebutuhan perusahaan
• Memastikan kebijakan HRD sejalan dengan Peraturan Ketenagakerjaan dan Peraturan Perusahaan yang berlaku
• Merancang program pelatihan dan pendidikan untuk meningkatkan kompetensi dan produktifitas karyawan
• Mengelola proses pengelolaan kinerja, memberikan umpan balik dan menyusun pengembangan individu karyawan 
• Mensosialisikan perubahan dan pengembangan organisasi/ Perusahaan
• Menjaga hubungan kerja yang harmonis antara karyawan, manajemen dan direksi 
• Menyelesaikan konflik atau perselisihan antara karyawan dan Perusahaan
• Menyusun dan mengelola SK Pengangkatan Kerja Karyawan, dokumen karyawan atau dokumen HR lainnya
• Keterlibatan dalam Quality Circle
• Memastikan partisipasi karyawan dalam manajemen
• Merancang strategi SDM jangka pendek dan jangka panjang sesuai dengan visi perusahaan
• Menyiapkan dokumen tender yang dibutuhkan dalam lingkup HRD 
• Memastikan karyawan mampu secara fisik untuk melaksanakan tugas dengan melakukan pemeriksaan kesehatan karyawan
• Mengkoordinirhari dan acara penting perusahaan

Company inc is seeking a dedicated and detail-oriented Safety Manager to join our dynamic team within the accounting industry. In this role, you will play a critical part in ensuring the safety and well-being of our employees while fostering a culture of safety throughout the organization. Your expertise will help us identify potential hazards, implement effective safety policies, and ensure compliance with regulatory requirements. The ideal candidate will have a strong background in safety management, excellent communication skills, and the ability to collaborate with various departments to promote a safe work environment. As a Safety Manager, you will conduct regular audits and risk assessments, develop training programs, and provide guidance on safety best practices to all employees. Your commitment to creating a safe workplace will not only protect our workforce but also contribute to the overall success and reputation of Company inc. If you are passionate about safety and want to make a meaningful impact in the accounting sector, we encourage you to apply and join our proactive team on this important mission.

Responsibilities

• Develop and implement safety policies and procedures to ensure a safe working environment.
• Conduct regular safety audits and inspections to assess compliance with safety regulations and standards.
• Identify potential hazards and recommend corrective actions to mitigate risks in the workplace.
• Create and deliver safety training programs for employees to promote safety awareness and compliance.
• Maintain accurate records of safety incidents and prepare reports for management review.
• Collaborate with various departments to foster a culture of safety and ensure adherence to safety protocols.
• Stay updated on industry regulations and safety best practices to ensure Company inc's policies are current and effective.

• Bachelor's degree in safety management, environmental health, or a related field.
• Proven experience as a Safety Manager or in a similar role, preferably in the accounting industry.
• Strong understanding of safety regulations and compliance requirements.
• Excellent communication skills, both written and verbal, to effectively convey safety information.
• Ability to conduct training sessions and presentations on safety practices.
• Strong analytical and problem-solving skills to evaluate risks and implement solutions.
• Certification in safety management, such as OSHA or equivalent, is preferred.

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the T&C team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of Recruitment & Selection, Payroll Process, Compensations & Benefits, Training & Development, Performance Management System, Employee Relations, T&C Initiatives.
• Assist the T&C Head to develop an annual and long-term T&C plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Oversee the organization and execution of employees’ social, athletic and recreational activities.
• Maintain a good working relations with all departments and all professional external contacts.

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy.

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Project Manager, you will be responsible for overseeing and managing a variety of IT projects aimed at delivering innovative digital solutions in alignment with our strategic objectives. You will coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget while adhering to quality standards.

What you will do:

• Lead the project planning process, including scope definition, resource allocation, and project timeline creation.
• Collaborate with internal and external stakeholders to gather requirements, define project objectives, and ensure effective communication throughout the project lifecycle.
• Manage project risks and issues, developing mitigation plans as necessary to ensure project success.
• Facilitate scrum master events, monitor project progress, conduct regular status meetings, and prepare detailed project reports for stakeholders.
• Ensure adherence to project management methodologies, quality standards, and best practices.
• Facilitate training sessions and workshops to guide teams in project execution.
• Evaluate project outcomes and report on key performance indicators to improve future project implementation.
• Create and manage the documentation project and project planning, ensure proper documentation for any scope of adjustment
  

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Minimum 5 years of experience in project management, preferably in the IT or telecommunications sector.
• Proven track record of successfully managing IT projects from initiation to completion.
• Strong understanding with Agile and Waterfall Methodologies (knowledge of Scrum, Kanban and/or other Agile frameworks is essential in the Tech industry).
• Experience managing third-parties, external (B2B/B2C) system integrations.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Certification in project management (e.g., PMP, PRINCE2, or similar) is a plus.
• Familiarity with software development life cycle (SDLC) and IT infrastructure is advantageous.
• Proficient in using project management software and tools (e.g., JIRA, Trello, Confluence, Postman – API tools).

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

• Achieve revenue & sales targets according to business goals
• Identify market trends, opportunities and competitors strategies to refine and optimize the sales approach
• Lead, motivate and drive sales team to achieving goals
• Develop & implement account strategies to ensure long-term business growth 
• Establish & maintain strong relationships with potential and existing clients, partners & stakeholders 
• Identify opportunities for expanding into new markets ,  distribution channels or sales network
• Lead negotiations with potential clients to secure contract or partnership agreements
• Achieve revenue & sales targets according to business goals
• Identify market trends, opportunities and competitors strategies to refine and optimize the sales approach 
• Lead, motivate and drive sales team to achieving goals
• Develop & implement account strategies to ensure long-term business growth 
• Establish & maintain strong relationships with potential and existing clients, partners & stakeholders
• Identify opportunities for expanding into new markets,  distribution channels or sales network
• Lead negotiations with potential clients to secure contract or partnership agreements

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create cross-sectoral digital solutions that will empower Indonesia's digital economy.

The Loyalty & Promotion Product Manager will be responsible for the development and execution of loyalty programs and promotional strategies that enhance customer engagement and retention. You will drive initiatives that create memorable experiences and value for our users.

Your responsibilities include, but are not limited to:

• Plan, and implement innovative loyalty programs that enhance customer experience and retention.
• Analyse customer data to identify trends and opportunities for promotions that align with business goals.
• Collaborate with cross-functional teams to develop promotional strategies across multiple channels.
• Set KPIs and track program performance, analysing results to optimize loyalty efforts.
• Research competitor loyalty programs and promotions to keep offerings competitive and relevant.
• Engage with stakeholders to gather feedback and insights for program improvement.

• Bachelor's degree in Marketing, Business/MBA or any related field.
• Minimum 4 years of experience in product management, marketing, or similar roles, with a focus on loyalty programs & promotions.
• Strong analytical skills, with the ability to leverage data to drive decision-making, and detailed.
• Experience working with loyalty and CRM platforms.
• Strong project management and stakeholder management skills; ability to manage multiple projects simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and well-structured thinker with a passion for enhancing customer experience.
• Familiarity with emerging trends in loyalty programs and promotions including consumer behaviour in digital ecosystem.
• Proven track record of successfully managing loyalty initiatives and promotional campaigns.
• Exposure in Engineering is a plus.
• Ability to thrive in a fast-paced and dynamic environment.

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

✨ Lowongan Kerja 2025 - Nusantara Sakti Group ✨