Total 7 customer service manager job vacancies in kuta badung regency

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Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff,  taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community

Manage the operations of the Spa and Wellness in the entire Resort by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives.  Ensuring the facilities and treatments offered continually exceed guest expectations 

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.  

Spa & Wellbeing Manager would be accountable for managing the budget, forecast on revenue and expense, capital expenditure, support the Wellness program and Accor’s Planet 21. And would be responsible for maintaining all regulatory requirements. 

Liaise and work alongside team member from other Department at all times to provide the best service and Resort experience, as well as to maintain connection with outside vendor and trainer to provide wellness and wellbeing activity for our guest 

General Duties 

• Manages and organizes Spa and Wellness team whose mission is to ensure the Wellness and Wellbeing of all guest in the Resort.  This is accomplished within the scope of a budget and in conformity with well- defined management norms. 
• Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities. 
• Responsible for the operation of the Spa department (including  Fitness and The Shop), overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Spa, Wellness and Fitness Area. Both in term of assets and respect of equipment in all area. 
• Develop and maintain Spa menu that provide a wide range of appropriate treatments that would be suitable for our Resort Guest and to update this menu in a timely manner for any changes required.
• Gather information and remain fully informed of local and international trends in Spa operations, recommends new and up to date treatments as necessary for improvement  
• Develop and maintain Wellness and Fitness activities for in house guest during stay with focus on personalized program based on guest profile and needs 
• Develop and maintain the Shop as the only retail of the Resort to make sure that all items on sale are accounted for at all times, to make sure selection of item are of highest luxury standard 

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

He or She will responsible for the smooth and efficient daily operation of guest experience  and ensures that all hotel guests and visitors receive an optimum level of service and care at all times responsible for the smooth and ensures guest loyalty program receive an optimum level of service and care at all times. He or She will communicate with all Head of Department and make sure the guest receive excellence experience during their stay.

MidPlaza Holding is looking for a dedicated and highly organized Project Administrative and Operations Assistant Manager to join our team. In this role, you will support project managers in the delivery of projects by ensuring efficient administrative support and operation coordination. You will assist in managing schedules, budgets, and reports while facilitating communication between various departments and stakeholders.

Responsibilities:

Administrative Duties :

1. Oversee all administrative tasks, including documentation, record-keeping, and correspondence related to project activities.

2. Maintain and update project schedules, calendars, and reports for internal and external stakeholders.

3. Handle procurement processes such as requisitions, purchase orders, and vendor coordination.

4. Ensure compliance with company policies and project-related regulations.

5. Support budget tracking, invoice processing, and expense monitoring.

Operational Support :

1. Coordinate logistics for project meetings, site visits, and client interactions.

2. Support resource allocation and tracking, including personnel, materials, and equipment.

3. Collaborate with team members to resolve operational challenges and improve efficiency.

4. Assist in preparing project deliverables, including reports, presentations, and proposals.

5. Act as a liaison between departments to facilitate project execution.

Leadership and Team Collaboration :

1. Supervise administrative staff or junior assistants, ensuring task completion and performance.

2. Work closely with Project Managers and team members to support strategic planning and execution.

3. Identify process improvement opportunities and propose solutions.

Education and Experience :

1. Bachelor’s degree in Business Administration, Project Management, or a related field.

2. 3–5 years of experience in administration, operations, or project support roles.

3. Experience in the construction, engineering, or project-based industries is preferred.

Skills :

1. Strong organizational and multitasking abilities.

2. Excellent communication and interpersonal skills.

3. Proficiency in project management tools and software (e.g., Microsoft Project, Asana).

4. Detail-oriented with the ability to meet deadlines under pressure.

5. Problem-solving skills and the ability to adapt to changing priorities.

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th

3. Berpengalaman memimpin lebih dari 5 orang

4. Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)

5. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

6. Mempunyai motor untuk digunakan bekerja

7. Dapat bergabung secepatnya

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)