· Responsible in directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.
· Direct the Front Office Operation on the absence of the Front Office Manager
· Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office
· Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards
· To Plan and prepare work schedules for Front Desk Manager, Reservation Supervisor, Chief Operator, Bell captain and Business center Secretary
· Authorize the acceptance of traveler cheques, cash advance, rebates, paid out, refunds on the basis of established procedures
· To work closely with and inform the Front Office Manager of any unusual activities that occur daily
· Monitor and control the rooms situation in connection with reservations, daily occupancy and rooms availability to ensure maximum revenue through effective yield management
· Make sure that each section head at the Font Office Department attends the daily meeting chaired by FOM of Assistant FOM
· Be familiar with all Accounting Standards and Procedures pertaining to rooms revenues and advice staff concerned to adhered to them in daily operations
· Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
· Participate in the inspection and checking the preparation for VIP's and ensure that they will receive proper treatment as VIP during their stay within Hotel
· Monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve service and guest satisfaction at the Front Office Department. Consult with Front Office Manager prior to doing so
