Total 14 front desk officer job vacancies in south jakarta south jakarta city

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff,  taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community

About The Role

In Legal - Compliance and Admin Team, you will help and assure Company’s compliance, license, and other parts of compliance matters are aligned with applicable law and regulation in Indonesia. Also you will handle legal administration of the Company and administration of the Legal Team.

Job Responsibilities

• Assist the internal team with legal requests and/or requirements.
• Manage the company's Intellectual Property rights and conduct audits on IP that may potentially infringe upon the company's IP.
• Responsible for ensuring the company's compliance with legal obligations within the legal system in Indonesia (OSS, LKPM, Construction Reports).
• Responsible for internal regulations within the company (coordinating with the HR team).
• Ensure and update the company's permits and licenses.

• Bachelor degree of law from reputable university

• 1- 2 (two) years Post Qualified Experience (PQE)

• Having an experience in construction company would be preferable

• Having experience in handling OSS and LKPM, also accustomed to dealing and communicating with Government institutions.
• Strong written and oral communication skills
• Highly organized, detail-oriented individual
• Works well with a team and independently

The Guest Relations Officer is directly responsible for the day-to-day operation of the guest Relations section whilst on duty.  On a broader scale, the Guest Relations Officer is to ensure that all the hotel’s guests are greeted, attended to, and assisted with a level of service that is professional, efficient yet friendly and second to none.  The Guest Relations Officer is also to ensure that all guests are made to feel comfortable and welcome in a genuine warm way at all times.

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.
• Handle guests’ mails, messages, and answering phone calls.
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area.
• Perform any related duties and special projects as requested by the Front Office Manager, Reception and Duty Manager.

About The Role

In the Legal - Dispute Resolution Team, you will take care and assure any legal dispute or any potential legal dispute will be acted and resolved accordingly. This team is also responsible to submit legal risk management towards upper-management regarding projects and/or any action from other departments. This team, with the Finance Dept. and the People Dept. will also ensure any misbehaviour, misconduct, and/or any wrongdoing by employees of the Company will be acted accordingly with Company Regulation and applicable law in the Republic of Indonesia.

Job Responsibilities

• Take care of any legal dispute that the Company encounters (non-litigation).
• Implementing measures or formulating plans to address potential legal issues.
• Resolving disputes between the company and employees (e.g., reprimands, written warnings, termination, and bipartite negotiations).
• Resolving any overdue receivables with clients.
• Maintain good communication with external legal providers.

• Bachelor degree of law from a reputable university.

• 1- 2 (two) years Post Qualified Experience (PQE).

• Having an experience in a construction company or reputable law firm would be preferable.

• Having experience in handling legal cases and manpower disputes would be preferable.
• Excellent communication skills, both verbal and written, with the ability to articulate complex legal issues clearly.
• Strong problem-solving abilities, with a proactive approach to resolving disputes before they escalate.
• Ability to manage multiple cases simultaneously and prioritize tasks effectively.
• Detail-oriented with strong organizational skills.

• Vocational diploma or degree in hospitality or at a hospitality studies management school or anyone with a significant experience as customer service or reception position
• At least have 1 years experience as FDA or fresh graduate with majoring hospitality welcome to apply
• Good communication skills and able to using PowerPro
• Languages: proficiency in English is a mandatory, both verbal and written and a third language would be an added advantages
• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates
• Well-groomed and have a pleasant disposition

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

• Menginformasikan mengenai produk dan layanan Perbankan Syariah untuk memiliki atau mengembangkan usahanya
• Mengajak bergabung menjadi nasabah Perbankan Syariah
• Memberikan pendampingan dan pelatihan kepada nasabah agar usaha yang dirintisnya bisa berjalan sesuai rencana Syarat

Maintain and control the outstanding balance of tenants to reduce A/R balance at the lowest level.