Total 2 front end developer job vacancies in Kuta Selatan

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff,  taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community

The End-to-End Logistics Manager is a leadership role responsible for overseeing customer service, logistics, and export-import activities to ensure smooth and efficient operations that meet business objectives. This role is pivotal in driving operational excellence, improving customer satisfaction, and achieving cost and quality targets. The incumbent will work cross-functionally to develop and execute strategies that enhance supply chain processes and ensure compliance with internal and external standards.

Accountabilities:

Customer Service

• Develop and implement efficient business processes for order processing, fulfillment, and returns.
• Oversee effective management of customer complaints, ensuring timely resolution and improved satisfaction.
• Monitor and enhance customer service performance through key service performance indicators.
• Partner with logistics, warehouse, and quality teams to ensure timely deliveries and maintain inventory quality.
• Drive customer-centric initiatives, collect and analyze customer feedback to identify and implement improvements.
• Build a high-performing customer service team with a succession plan and flexible organization structure.

Logistics

• Manage and safeguard company assets, including inventory and equipment, ensuring accuracy and adherence to HSE policies.
• Plan and control storage and transportation of products, ensuring cost-effectiveness and efficiency.
• Lead continuous improvement initiatives in logistics processes, leveraging technology and redesigning systems.
• Ensure effective inventory management, including FIFO/FEFO practices, and compliance with quality and safety standards.
• Manage relationships with transporters and third-party warehouses to optimize logistics costs and performance.
• Strategically plan and manage logistics, warehousing, and transportation to meet customer satisfaction and financial goals.
• Develop and implement policies to maintain a high standard of HSE, quality, and productivity in warehouse and distribution operations.
• Monitor non-conformance reports, corrective actions, and improvement measures to enhance the quality system.

Export-Import (EXIM)

• Ensure EXIM activities comply with internal policies, external regulations, and international standards.
• Monitor accurate declaration of import/export documentation, including HS codes, origin, and value.
• Manage EXIM KPIs, such as clearance time, duty drawbacks, and reporting accuracy.
• Collaborate with customs, brokers, and other external stakeholders to streamline processes and reduce costs.
• Review and validate EXIM documentation to avoid unnecessary expenses.
• Support compliance standards through effective use of systems such as SAP.
• Represent the company in tax disputes, customs audits, and other external engagements.
• Prepare and present regular reports to finance and other stakeholders.