Total 4 help desk specialist job vacancies in Sequis Tower Lantai 29 Jl. Jend. Sudirman Kav. 71 Senayan Jakarta Selatan

Join AYANA Hospitality as a Front Desk Supervisor at our prestigious AYANA Midplaza in Jakarta! In this key role, you will lead the front desk team to deliver an exceptional guest experience from the moment they arrive until they depart.

Your responsibilities will include overseeing front desk operations, managing guest check-ins and check-outs, addressing guest inquiries and complaints, and ensuring all front desk staff provide excellent service. Additionally, you will be responsible for training and mentoring team members and ensuring compliance with hotel policies and procedures.

If you are a passionate leader with a commitment to hospitality excellence and a knack for creating memorable experiences for our guests, we want to hear from you!

• Proven experience as a Front Desk Supervisor or similar role in hotel management
• Strong leadership and communication skills
• Familiarity with hotel management software, particularly OPERA
• Excellent problem-solving skills and the ability to work under pressure
• A degree in Hospitality Management or related field is preferred

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Brand Experience Specialist located in Jakarta, you lead the charge in delivering exceptional offline and retail customer experiences. This role combines strategic vision and hands-on execution to create immersive brand activations and seamless retail store experiences, ensuring our customers engage with the brand in meaningful and memorable ways.

Responsibilities

1. Offline Activations & Brand Engagement:

• Plan and execute offline activations, including events, pop-ups, and product showcases.
• Collaborate with the marketing team to align activations with overarching brand campaigns.
• Develop engaging in-store and activation experiences that resonate with target audiences.
• Monitor trends and competitors to propose innovative experiential strategies.

2. Retail Operations

• Oversee the setup and management of retail stores, ensuring they reflect the brand’s values and identity.
• Develop store layouts, customer flows, and visual merchandising strategies to enhance the retail experience.
• Train in-store teams to deliver exceptional customer interactions and represent the brand effectively.
• Track retail KPIs, including foot traffic, sales performance, and customer satisfaction.

3. Brand Consistency & Experience:

• Ensure consistent customer experiences across all touchpoints, including retail stores, activations, and events.
• Work with the design and marketing teams to ensure visuals and messaging are on-brand.
• Implement feedback loops to continuously improve activations and in-store experiences based on customer insights.

4. Collaboration & Reporting:

• Partner with the sales, product, and marketing teams to ensure alignment on promotional and experiential efforts.
• Coordinate logistics, budgets, and timelines for events and retail campaigns.
• Track and report on the effectiveness of offline campaigns and retail initiatives.
• Use customer feedback and data to refine future activations and in-store strategies.

• 3-5 years of proven experience in brand experience, event management, or retail operations.
• Proven track record of executing successful offline campaigns and managing retail spaces.
• Excellent project management skills with the ability to handle multiple initiatives simultaneously.
• Strong understanding of customer experience principles and retail best practices.
• Creative thinker with a passion for creating unique and memorable brand moments.
• Excellent communication and collaboration skills.
• Experience in consumer electronics or smart home industries is a plus.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Brand Experience Specialist to make the world a better place to live in, one home at a time.

How to Apply

If you're passionate about event management, brand experience, technology, and building the future, we'd love to hear from you!

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert