Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and soft..
Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard.
Establish vendor engagement, pricing and purchase SLA.
Set up IT assets and maintenance system to ensure ticketing, SLA, up to reports.
Responsible for monitoring and troubleshooting all hardware and software available in the company through both remote and face to face support of laptops, monitors, printers and telecommunication products.
Set up and maintain the company network system, the company internal telephone system and not limited to customer service, tele sales and other department’s equipment(s).
Be the person in charge for ISO 92000 in regards to IT & Data Security.
Partner with the HR Team to support our onboarding-offboarding process and liaise with vendors relating to company emails, website domain, internet and other IT related supports.
Minimum Bachelor Degree in Computer Science/ Information Technology or any related major.
Have 3 - 5 years experiences as IT Support/ Helpdesk
Excellence in problem-solving and troubleshooting skills
Excellence in communication and interpersonal skills
Have attended technical tools training (such as helpdesk software)
Meet or exceed revenue targets for assigned Sales through strategic engagement of customersSell products to assigned customer Sales, managing a larger..
Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
Delivery of assigned Sales campaigns, against Sales, products and revenue targets
Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
Develop and maintain industry and brand knowledge as required
Adoption of sales pipeline process through use of Salesforce (CRM system)
Maintain accurate and timely customer information and notes within Salesforce (CRM system)
Manage the capture and entry of Sales contract information into CRM/ invoicing system
Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
Support Finance in resolving bad debt customers as a final escalation point
