Total 3 product specialist job vacancies in Millennium Centennial Center, Jakarta, Indonesia.

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach.  In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win. 

Job Summary

We are seeking a highly motivated and detail-oriented Product Operations Associate to join our crypto team. In this role, you will play a critical part in ensuring the seamless execution of product operations, including token listings and delistings, withdrawal fee and limit management, and cross-functional coordination. You will work closely with various stakeholders to improve operational efficiency, maintain compliance, and enhance the user experience.

Job Description

Token Listing and Delisting

• Oversee the end-to-end process of token listings and delistings, ensuring smooth integration and compliance with business and regulatory requirements.
• Configure trading pairs, test wallet functions, and monitor post-listing performance, recommending delisting when necessary.

Withdrawal Limit and Fee Monitoring

• Adjust withdrawal fees based on blockchain network conditions and benchmark against competitors to maintain market competitiveness.
• Address and resolve issues affecting withdrawal speed in coordination with relevant teams.

Operational Process Improvement

• Develop and refine Standard Operating Procedures to optimize operational workflows.
• Identify bottlenecks and implement process improvements for enhanced efficiency.

Cross-Functional Coordination

• Work with engineering, compliance, marketing, and support teams to ensure alignment on goals and smooth execution of product launches and updates.
• Manage dependencies, address escalated issues, and support promotional activities for token operations.

• Bachelor’s degree in business, finance, computer science, or a related field.

• 1-3 years of experience in operations, project management, or product management, preferably in the crypto, fintech, or tech industries.
• Strong analytical skills with proficiency in tools like Google Sheets, and constructing data queries using data visualization tools.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with cryptocurrency trading systems, blockchain technology, and financial operations.
• Ability to collaborate with cross-functional teams and manage multiple tasks in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality results.
• Proactive mindset with a willingness to embrace challenges and learn new skills.
• Demonstrate a strong passion for the cryptocurrency industry

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create cross-sectoral digital solutions that will empower Indonesia's digital economy.

The Loyalty & Promotion Product Manager will be responsible for the development and execution of loyalty programs and promotional strategies that enhance customer engagement and retention. You will drive initiatives that create memorable experiences and value for our users.

Your responsibilities include, but are not limited to:

• Plan, and implement innovative loyalty programs that enhance customer experience and retention.
• Analyse customer data to identify trends and opportunities for promotions that align with business goals.
• Collaborate with cross-functional teams to develop promotional strategies across multiple channels.
• Set KPIs and track program performance, analysing results to optimize loyalty efforts.
• Research competitor loyalty programs and promotions to keep offerings competitive and relevant.
• Engage with stakeholders to gather feedback and insights for program improvement.

• Bachelor's degree in Marketing, Business/MBA or any related field.
• Minimum 4 years of experience in product management, marketing, or similar roles, with a focus on loyalty programs & promotions.
• Strong analytical skills, with the ability to leverage data to drive decision-making, and detailed.
• Experience working with loyalty and CRM platforms.
• Strong project management and stakeholder management skills; ability to manage multiple projects simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and well-structured thinker with a passion for enhancing customer experience.
• Familiarity with emerging trends in loyalty programs and promotions including consumer behaviour in digital ecosystem.
• Proven track record of successfully managing loyalty initiatives and promotional campaigns.
• Exposure in Engineering is a plus.
• Ability to thrive in a fast-paced and dynamic environment.

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel