Total 2 quality assurance specialist job vacancies in west jakarta west jakarta city

• Create detailed, comprehensive and well-structured test plans and test cases which can be leveraged by all teams including the Automation team.
• Perform all types of testing to ensure overall quality of the Product for better customer satisfaction like user interface testing, functionality testing, performance testing, regression testing, integration testing, etc.
• Create & manage bug reports and communicate with the team
• Collaborate with Engineering, UI/UX, Infrastructure and Product Management teams.
• As the quality assurance team lead, you will be required to build/improve team processes, good practices as well as training and mentoring your team.
• You will also be responsible for team allocation for projects and project estimation.
• Responsible for collating project status and updating Weekly reports.
• Responsible for performance reviews, one on one’s as well as Project PIC for third party collaborations.
• Be an active part of analysis, design and planning activities.
• Be an enthusiastic advocate for good Agile practices.
• Eager to learn and grow as a professional.

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel