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AccorHotel

Front Office Manager

Full-time

Denpasar

Others

11 months ago

Areas of Responsibility:Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognitionSupervise the Front ..

Areas of Responsibility:

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
Maintain inter-departmental relationships to ensure seamless customer service
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
Schedule and regularly conducts routine inspections of areas under his/her control

Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Know system recovery procedures
Interpret computer reports
Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
Continually check the accuracy of guest in house account
Approve upgrades and special amenities

Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

Works with Talent and Culture on manpower planning and management needs.
Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
Maintain good relation with vendor and local community.

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PT Link Net Tbk

Account Manager Bali

Full-time

Denpasar, Nusa Tenggara

Accounting / Auditing

11 months ago

Provide sales strategy by seeking corporate customers from any industry To execute sales calls to acquire a new customer To regularly visit and maint..